Customer Reviews for Pearl Packing Supplies
(U-Haul Neighborhood Dealer)

Rating:

1.0

Different hooks for the safety chains as they do not fit every hoop that they are supposed to go in.

Rating:

2.0

The location Is someone's backyard. Which was a complete mud pit. Trucks are not easy to turn around with junk all over the property without the fear of getting stuck. Program to pick up and drop off went smoothly

Rating:

2.0

First of all there was no sign or number indicating where the place was. There was simply a house with two trucks and a trailer hidden behind it off Hwy 10. When we arrived there, we had to phone (3rd time) to the house and then walk on very uneven ground up a hill to the poles where the key boxes were located. Could definitely be a lot better if there was a sign or street number to locate the place with.

Rating:

1.0

Couldn't get the truck I rented out of the parking lot, and had no other choice but to go with a smaller truck... The whole place looked kinda shady, and will never go again or recommend

Rating:

3.0

Add sign at the road and give them stands to put the trailer hitch on, very heavy to lift from the ground

Rating:

4.0

This was not the original site I had booked the truck at and was called the day before advising the truck was not available. A bit inconvenient however it worked out.

Rating:

1.0

I had this location very dirty, it is a horrible yard full of puddles and snow where an accident can easily occur. It took me about 1 hour because my car got stuck here and I had to fight a lot to get it out without help from someone there.

Rating:

5.0

Good satisfied

Rating:

2.0

The location is a residence and there was snow on the footpaths which made it quite slippery. We were also promised the pick up to be in Mississauga and told afterwards that we had to drive to Caledon to pick up the vehicle. Although we were given additional mileage to compensate for this inconvenience, the vehicle should have been driven to the Mississauga location. Overall experience was below average.

Rating:

5.0

Would be good a sign in front of the property with the name , easier to find it ,I passed it twice , had to go back .

Rating:

3.0

Extra space for turning snf parking a trailer would help

Rating:

1.0

Uncomfortable all around

Rating:

1.0

Equipment was covered in snow. He refused to clean it off. The parking lot is horrible, no space to turn around. We needed a adapter to plug in the trailer lights, he didn’t have any, so we had to drive the trailer with no lights to the Canadian tire and buy one ourselves. Office is in a bad location, they made me untie and take off my work boots to come through his house so I could sign the rental agreement in the office.

Rating:

1.0

It's a house. The drop off is tight, difficult to turn vehicles around. Full of large sharp rocks, muddy, uneven ground, not staffed, noone there to help.

Rating:

1.0

There is absolutely no signage on the building or roadway. The parking lot is a rocky mud pit. No proper lighting at the back. Double billed for my rental

Rating:

3.0

the truck size they gave me was smaller than what i ordered. I had to go to a second location because the first one didn't set my key up for 24/7 service. Overall my experience was terrible. Not impressed with Uhaul service. Customer support was great but this run around costed me 4 hours

Rating:

3.0

The dealer was really kind.

Rating:

3.0

The dolly I reserved was not in the vehicle. As I was using mobile check in/pick up, I couldn’t obtain it. Otherwise all was ok.

Rating:

1.0

This was my worse U-Haul experience ever, the only redeeming feature being the lady who drove to the otherwise abandoned location so as to get me another truck.

Rating:

4.0

Was convenient location for us and made pick and drop off easy. Thank you.

Rating:

3.0

Business owner is friendly and very nice guy. Then only issue is location facility need big improvement. At lease have hard flat ground surface! Due uneven ground, when the guy release the trailer, it hit to my SUV's bumper and make a mark there. It is not big deal for me. But for sure it was not happy experience.

Rating:

1.0

This was at a house and was very sketchy to get to, not professional at all

Rating:

1.0

You change my return location far away in the opposite direction from my home, the original booked location is 15mins away but the changed one is 30minutes away. No one there when I arrive at 4pm, but he came back when I try to drop key to the box.

Rating:

1.0

Remove this location as a uhaul pickup/drop off location. The location is not suitable for parking moving vehicles/ maintaining safe distance from buildings and trees. Rental truck was present upon scheduled arrival but no person was at the location. Called and said they would be there in 15 minutes, but 35 minutes later the staff member came flying into the driveway and had no prepared keys or agreement contract for accessing the truck. Keys were in the Dropbox from a previous customer and the truck was therefore not looked over since the last rental. No dolly available even though reservation agreement noted this, and a follow up call several days prior specified that the equipment would be there, no problems. Please review this location and consider removing the agreement as a uhaul rental location. Lacked any degree of customer service and professionalism, and should not continue to be offered if the staff cannot provide the services necessary.

Rating:

2.0

Steering not that great. Only came with 1/4 tank of gas. Would have been better to be full and return full. Needs new windshield wipers. Online check in process was way too long. Return was good.

Rating:

1.0

For starters this location was someones home, and doesn't have a single sign to identify this is a place of business! The man that answered the door wanted to know why i was knocking, when i stated i was returning a Uhaul he suddenly was nicer and remembered that this was supposed to be a Uhaul location. The local authorities went on our local news last month to report on all the illegal businesses that they have been closing or laying charges against for running illegal commercial enterprises from residential properties. I believe that this location is another improperly zoned property that the land owner is using in a less than legal manner to operate a UHaul franchise from. I believe this is why the man that answered the door told me they had to remove the U Haul signage from the street and building. Further, because there is no signage i overshot the driveway, which was so narrow that from the shoulder of roadway I was barely able to turn in with truck and your trailer. The property itself doesn't have enough driveway or parking space to be able to turn around with and park any trailers without having to drive out onto the grass yard like I had to (this is the area I was instructed to unhook the trailer at). I had to do this as I did not want to reverse onto a 4 lane hwy with a trailer and then back into the driveway to unhook the trailer Felt pretty sketchy

Rating:

2.0

Better signage and well marked entrance to office

Rating:

5.0

The owners are super nice and it is a great location for me. .

Rating:

5.0

None guy (forgot his name) was helpful and ready and same for Orangeville branch on hwy to book it for me