Super friendly and very helpful!brandy E.
Customer Reviews for Pearl River Discount Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Hugh T.
Customer did not leave a comment.michael H.
Customer did not leave a comment.Lauren C.
Customer did not leave a comment.Chris H.
There was a leak over the cab of the truck. I notified the manager and she was going to get it fixed; so very responsive.Daniel D.
Customer did not leave a comment.Jerry H.
Customer did not leave a comment.Stephen W.
Customer did not leave a comment.David B.
Very prejudice and over charged . Continued to send me to voicemail when attempting by to call bout overageNikole H.
Customer did not leave a comment.Regina P.
Very helpful and great to work withMelissa S.
Mrs Jessica was very niceMARY R.
Thanks 👍SCOTT V.
Customer did not leave a comment.SCOTT V.
Excellent customer service!!!! Best place I have used for truck/trailer rentals in 25 yrs!!! I Highly recommend This location!!!Melissa M.
Employees need to be very considerate of cars. I drove 45 minutes to get to location after getting a 30.00 quoteâ€¦it was more than double. I asked twice to make sure she was quoting the car dolly that all 4 wheels go on. She said prices were raised. I couldn't drop of in my own town as they said it would cost 2.5x more so I had to drive another 45 minutes, then 45 minutes back home. Worst experience ever. The lady banged the chains against my car as she was carelessly throwing around the hooksâ€¦. Never again. Please don't call me and no I don't want anything.Dimitrios C.
Nothing to improve. Great, quick service, checked to make sure everything was good and to check if I needed anything elsewilliam B.
Customer did not leave a comment.Tonya L.
Customer did not leave a comment.Melissa S.
Turning the truck back in through the mobile directions was very easy.KAYLA L.
They worked very well with me and were patient throughout it all.Rex P.
Customer did not leave a comment.VICTOR D.
Mgr seemed bothered to have to deal with meJohn H.
The lady who processed my order for pick up was friendly, did the paper work quickly, answered all my questions, helped me go over the inspection process on my phone. I'd highly recommend coming to this location for all of your uhaul needs. A++++++ service!!Mary N.
No improvements needed. Great location.BRADLEY B.
Amazing customer service!!!CHRISTINE D.
Customer did not leave a comment.RONALD T.
Customer did not leave a comment.Theophia W.
When I went to pick up my U-Haul truck the people that I dealt with were rude to me, they didn't explain the 24hr U-Haul share thing to me, and since nothing was explained to me, and no one was at the place when I picked up the U-Haul the lady that I spoke to told me to do whatever on my phone and then take the truck. The next morning she calls me for something she didn't realize was her fault and told me that U-Haul was gonna report my truck stolen. Overall experience 4/10Keavy E.
Customer did not leave a comment.Gary S.
Customer did not leave a comment.dawn P.
Customer did not leave a comment.MATTHEW S.
Customer did not leave a comment.Jessica I.
Customer did not leave a comment.Frank A.
Customer did not leave a comment.Donna P.
Location is good for me, easier to get to.herbert G.
Customer did not leave a comment.Sandy M.
Customer did not leave a comment.Krystel S.
I love the way they came to the site, while closed, to help me with my needs. They were great to work with.Harry K.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.Mandi H.
Please train employees in system usage. Also improve load balancing across uhaul web servers to avoid extreme lag during high usage times (end of the month). Trailer had a leak somewhere and my bed got wet.Jennifer W.
Customer did not leave a comment.Bobby H.
Customer did not leave a comment.ali A.
Customer did not leave a comment.Deontrinese D.
The girl that hooked up the trailer did a great job of explaining to me how everything works I would definitely go back again just because of the service that she provided very friendly very accommodating all around great experienceDONALD C.
Secretary had a lot of computer problems- not her fault but slowed things down. The truck had 1/4 tank of gas. Worker said truck would only get about 20 miles to quarter tank. I had approximately 60-65 miles to drive before returning so I filled tank- cost me $60. We only used maybe 1/4 tank so left it with 3/4 tank. I was definitely misled & this cost me a bunch of money. Just got divorced-relocated not happy about putting out that much extra money!nanette S.
The rep on site wasn't properly trained and unable to assist me. Even after making reservations online, rental of a two-wheel car dolley problematic. The rep was nice and cordial but lacked the right training to do her job. My experience was too complicated and difficult, especially considering that I've rented from Uhaul several times before.Don T.
Storage unit with U Haul. Person at the desk was not trained with U Haul. Time of pick up was 9 AM. Owner did not get there unit 9:50. She rushed to get the order complete. Once complete she jumped into a jeep with someone and left. This is not how you run a business. I will not rent from this location again.KENNETH M.
Just dropped it off. Lol it was closedJessie W.
Jessica your sales attendant was above and beyond what a customer could have asked for. She was the best representation for U-Haul that I have ever experienced. She waited over an hour for us to get there due to bad weather. She didn't have to do that but she did it with a smile. Outstanding Service.katherine D.