I was greeted at the door by a guy in his underwear. The location is not well maintained. The equipment was in average condition.
Louis F.
Customer Reviews for Pegasus 24 7
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The uhaul location was totally unreliable. Didn't show up on time for pick up and didn't show up for drop off at all. Didn't answer phone. Our reservation time was changed without our knowledge. We had the truck back in under 18 hours. Drastically overcharged. I would like a phone call from customer service.
ANTHONY R.When I arrived to pick up the U-haul at my specified time, no one was there to give me the key. The pick up location was a sketchy house and after knocking for 20 minutes, a man came out looking like he just woke up. He also didn't know where the key was. I tried calling the number listed for the location five times and eventually got a call back an hour and a half later. Extremely unprofessional and unacceptable for the amount of money paid to rent the truck. I highly recommend U-haul conduct a thorough review on this “business†that represents them.
Casey B.