Customer did not leave a comment.ARTURO W.
Customer Reviews for Pembroke Pines Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We reserved 2 dozen furniture pads, however we only got 6. Fortunately it was not a big deal for this movingCaroline S.
The customer service was great. I have rented a Uhaul twice with Casey at the front desk and she is just so helpful and knowledgeable.DOROTHY S.
Customer did not leave a comment.Maikel C.
Fast and reliableSTEVE J.
Very friendly customer service. This will be my location as long as I live here.Leonardo J.
Customer did not leave a comment.ROBERJONEA R.
Very good personnel.MIGUEL R.
I will never rent again! I put gas back in the uhaul & they still charged me $22 dollars!SHONTE S.
Highlight the need to use the app and photos before dropping the rental of after hours, I dropped the keys off and then saw the notice to complete via text message and was unable to take pictures.... I will now get hit with a $20 charge!!!!!Carl P.
Customer did not leave a comment.FERNANDO V.
The Uhaul wasn't clean at all. We picked it up before closing so we really didn't have any other chose but to use it. There were roaches alive and dead present. Truck was very dusty. Just overall wasn't a good experience, considering this was my first time using a Uhaul.EVELYN L.
Customer did not leave a comment.RICHARD D.
Truck excellently maintained but Needs cargo ramp on smaller trucks Reasonably pricedJOAN B.
Customer did not leave a comment.HECTOR M.
Customer did not leave a comment.RICHARD R.
The uhual truck's alignment was extremely off. It was very uncomfortable and scaring to drive as it always veered to another direction. We had to avoid highways (coming from pines to northern sunrise that's a dreadful, slow local drive) which resulted in so much lost time and we had to drive below speed limit. To make matters worse, the passenger door DOES NOT open! What happens if there is a car accident? How does the passenger get out? It's astonishing that this store would still rent out such a hazardous truck. Never again will I come here. Please check your doors and do a test drive- they clearly don't care about the health and well being of others.Cindy S.
The Rep when I returned the vehicle was very rude and unprofessional. She then lied about the time I returned the truck and tried to charge me more than required. She is a poor reflection of UhaulROBERT A.
Customer did not leave a comment.Luigi W.
Customer did not leave a comment.Ameiyt M.
Lower the mileage rate and don't charge so much for gas,ARIEL F.
Customer did not leave a comment.Deborah D.
very friendly staff, quick return overall a great experience.Anthony L.
Customer did not leave a comment.Jean-Mary M.
Customer did not leave a comment.Javier Miguel D.
Customer did not leave a comment.Reinaldo T.
Customer did not leave a comment.Diego P.
Customer did not leave a comment.LAKYNDRA W.
nothing is necessaryHugo B.
Customer did not leave a comment.Samuel R.
Customer did not leave a comment.Telly D.
Everything was super easy.SYLVIA G.
Customer did not leave a comment.BUDDY J.
The truck was horrible , the transmission linkage came off and I couldn't shift into drive or reverse. I was delayed a hour and I had to ask a friend to help get me going . I tried calling the 800 U Haul number and I was on hold 18 minutes. Definitely a bad experienceAngel R.
Overall my experience was great! I was done in no time. I literally registered on my phone and went inside just to get the key. That's what I call expedited service. :-)Renita R.
Customer did not leave a comment.Lilian D.
Customer did not leave a comment.Carol M.
Customer did not leave a comment.PAUL S.
Customer did not leave a comment.Csaba D.
Your Representative Cynthia was great...represents your company wellTahir K.
Everything was done so professionally I would use this location againLydia R.
Customer did not leave a comment.Anne Olga J.
Customer did not leave a comment.Juan F.
The women at front desk were very friendly and professional.Ana O.
Great customer serviceWillie E.
Customer did not leave a comment.Ryo C.
I've to say that I have had a great rental experience at this location and it's mostly in part to Brad; he goes above and beyond to accommodate your needs! He's friendly, professional, courteous and has each and every time provided me with top notch, EXCELLENT CUSTOMER SERVICE!Edwin D.
Customer did not leave a comment.Marcela P.
Customer did not leave a comment.Esther T.
Customer did not leave a comment.Christian G.
ALL WAS GOOD !Boris M.
Excessive chargesMARCIA J.
Customer did not leave a comment.Crystal R.
Customer did not leave a comment.Jabari F.
Customer did not leave a comment.Vanessa C.
This was an alternate location since a truck was not available at the guaranteed locationKenwyn E.
Customer did not leave a comment.Dinwall B.
Second I used this location and will recommend to anyoneIsidro B.
We made a reservation for a location that was 3 mi. from our home. We were on a time crunch and when we arrived at that location were informed that the rental would be at a different location-15 mi away- claiming we were called. NEVER HAPPENED! Moving day is already difficult and stressful without adding anything to it. Very frustrating. Very disappointed. Not sure how the charge for having the truck for less than 3 hours amounted to $124. Again, disappointed.David S.
Customer did not leave a comment.Shanique Tisha Y.
Effort free experience. No complaint whatsoever.Clement D.
Customer did not leave a comment.JAMES M.
Ordered on line a 15 ft truck received a 20 ft truck. Would not make the correction even though they had 15 ft trucks available in the lot.russell G.
Customer did not leave a comment.Anton T.
Customer did not leave a comment.Ganga Sagar T.
Customer did not leave a comment.Colette F.
Great, friendly and professional service.KARLENE C.
Customer did not leave a comment.MICHAEL S.
Very friendly and hopeful. No complaints from me on this location and friendly staff!Michael C.
Customer did not leave a comment.Shakena T.
Cynthia is absolutely amazing! She was alone working, customers waiting, but she took her time and made each one feel important. She's fast and efficient.Luis Robert A.
Customer did not leave a comment.Terry B.
Customer did not leave a comment.Sasha S.
Customer did not leave a comment.SHAWNDRA L.
Customer did not leave a comment.Maria U.
Customer did not leave a comment.Caitlen T.
Customer did not leave a comment.June C.
Customer did not leave a comment.Cora W.
Customer did not leave a comment.LUIS P.
Customer did not leave a comment.Koreen P.
Customer did not leave a comment.Tano B.
Customer did not leave a comment.Claudette B.
Customer did not leave a comment.Thierry D.
Customer did not leave a comment.KAMEL B.
Tell them if they do not have a phone or bad eyesight, they need to go rent a truck somewhere else....JUAN F.
Customer did not leave a comment.Angel P.
Extremely friendly and helpful staff! Overall a great and simple process and experience. Thank you!Jeffrey C.
Customer did not leave a comment.Elaine B.
Customer did not leave a comment.Andre K.
No los recomiendo para nada, las personas que te atienden no copian bien tu nombre despuÃ©s vas a devolver lo q rentaste y dicen q no existes q tÃº no rentaste nada ahÃJose S.
Everyone was so nice especially the young lady who rented me the truck. She is soooooooooooo cool. I really really like her. Great personality.Peggy A.
All exelentBlanca P.
I honestly cannot make any suggestions because everything was perfect, e.g., making the reservation, checking in early online, picking up the truck and using the app, and returning the truck. I was truly VERY IMPRESSED. Keep up the great work because we will certainly rent from you again and will recommend you as well. And the young woman at the office was knowledgeable, courteous and very efficient.Cristina G.
The young lady at the office was wonderful and very polite and helpful. She made everything simple and easyDavid M.
excellent and friendly service.jeff W.
Customer did not leave a comment.BALWANT C.
Customer did not leave a comment.Richard S.