Customer Reviews for Pembroke Pines Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pembroke Pines Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

GEOREGE R. on

Rating:

Was there five years, everything went well

Alexandria T. on

Rating:

Too expensive

Hernan P. on

Rating:

Customer did not leave a comment.

Oscar R. on

Rating:

Customer did not leave a comment.

enrique q. on

Rating:

Customer did not leave a comment.

ROBERT O. on

Rating:

Customer did not leave a comment.

Antonio U. on

Rating:

Great customer service and attention.

Ed W. on

Rating:

Customer did not leave a comment.

Mary M. on

Rating:

Personal really friendly units. Are clean conbinience location eeasy access

robert m. on

Rating:

Customer did not leave a comment.

Pilar L. on

Rating:

Customer did not leave a comment.

Fredelyne M. on

Rating:

Customer did not leave a comment.

Glenn C. on

Rating:

Customer did not leave a comment.

robert l. on

Rating:

It is hard to get someone on the phone and if ever you do get someone they are not very knowledgeable about products and rush you off the phone.

ALEJANDRO G. on

Rating:

Customer did not leave a comment.

Alexander S. on

Rating:

I was very impressed with the service. Everyone I dealt with was kind, courteous, and professional. The cargo van was spotless and it performed beautifully. All in all, I give this experience an A+. Thank you!

NELSON R. on

Rating:

NA

ANTHONY B. on

Rating:

Customer did not leave a comment.

Tabitha M. on

Rating:

Very nice and respectful. They were quick and had good customer service.

julio a. on

Rating:

Customer did not leave a comment.

Michael M. on

Rating:

Friendly and professional staff are rhe best!

Daniel S. on

Rating:

Nice place, nice people n welcome

Steve P. on

Rating:

Customer did not leave a comment.

Jose F. on

Rating:

Customer did not leave a comment.

Angelica B. on

Rating:

Customer did not leave a comment.

Traci C. on

Rating:

Everything went smoothly. I don't have any suggestions for improvement.

MICHAEL F. on

Rating:

Customer did not leave a comment.

Daniel S. on

Rating:

Easy, fast and secure

Jose G. on

Rating:

Attendant proceeded to make me wait while we moved the truck to the permanent parked location, and was just very slow overall.

Giulio Z. on

Rating:

In the app add the return key step

Duncan R. on

Rating:

Customer did not leave a comment.

Beth V. on

Rating:

Customer did not leave a comment.

Aracely M. on

Rating:

Excellent customer service !

Duncan R. on

Rating:

Customer did not leave a comment.

Tracy M. on

Rating:

A follow up call or text would be nice.

Susan R. on

Rating:

Customer did not leave a comment.

GERARDO R. on

Rating:

Excelente me gusto el servicio , un poco costoso pero bueno

richard h. on

Rating:

Great customer service and best value in town

maeviz y. on

Rating:

Keep everything the way it is.

Carole M. on

Rating:

Customer did not leave a comment.

Alvaro L. on

Rating:

Customer did not leave a comment.

John H. on

Rating:

Customer did not leave a comment.

James K. on

Rating:

Customer did not leave a comment.

MILDRED D. on

Rating:

Customer did not leave a comment.

Armando P. on

Rating:

Customer did not leave a comment.

enlisa M. on

Rating:

Customer Service Rep who helped me, was OUTSTANDING. Above and beyond.

xiomara m. on

Rating:

Very friendly and professional staff. Very satisfied with the service.

Roxanne B. on

Rating:

Customer did not leave a comment.

Grace F. on

Rating:

Great experience with this UHaul location. Pickup was easy and agent was very professional in handling my rental. This location had been recommended to me by a friend and I will certainly recommend it to anyone looking to use a truck rental service. Price and value was good. Thanks so much for taking a lot of the stress off of me on my moving day. God bless.

mariuf b. on

Rating:

the service was very good .Thank you .

shawna l. on

Rating:

This has been the worst experience with uhaul I have ever had. Got a truck and went to my location to load the truck, loaded the truck and the truck wouldn’t start keep in mind I hired people to help me move. Called roadside assistance and they said no more than 90min however that was not the case the took 5 hrs to arrive and when they arrived it took another hour before they could start the truck because they did not have the jump start machine charged. Again the compensated me for nothing not my rental not the cost of me hiring work men not even meeting me half way. Keep in mind that I also had to hire them again for the additional hours needed to finish the job. This is absolutely crazy and I will never use them again. I also paid for additional insurance for the truck.

MARCUS G. on

Rating:

Better directions to the location which was difficult for me to find.

Robert L. on

Rating:

The young lady who helped me was very nice and friendly..

Nicole D. on

Rating:

The inside of the van could have been swept out. Van outside was very dirty. The customer service lady was nice but the app she told me to use to check in with was very slow. They kept me on hold for 10 minutes and didn't say why. Then, they wanted me to give them a passport or at lease because my son didn't answer the phone when they went to verify a second phone number. I've been renting U-Hauls for years and they have never had to verify a second phone number with a phone call. That was ridiculous!

Vernal J. on

Rating:

The staff was very accommodating and very helpful. They went above and beyond. I would highly recommend their facility for rental.

Latiffe S. on

Rating:

Customer did not leave a comment.

Alvaro G. on

Rating:

Customer did not leave a comment.

Hans K. on

Rating:

Great staff, facility is clean and organized, plenty of dollies to help move stuff in.

Dinesh R. on

Rating:

Customer did not leave a comment.

MEHRDAD D. on

Rating:

Customer did not leave a comment.

Carmen L. on

Rating:

Nothing you guys are great Neyreda and Cynthia súper

lisette f. on

Rating:

Customer did not leave a comment.

PERRY S. on

Rating:

Everything was great.

Christine C. on

Rating:

quick and easy to reserve online and then in person check in was simple.

Kathryn H. on

Rating:

I did the web check in on my phone and loved how easy the process was. However, the staff forgot to leave my furniture dolly in the truck so I never received it. After being on hold for 20 minutes with customer service, I was told I could go to another location to pick one up (in which case I would have been charged additional mileage for the location’s error). I tried explaining to the rep that I just wanted it taken off my account so I wouldn’t be charged for a missing dolly when I returned the truck. She was very confusing and explained that while the dolly was on my reservation, it wasn’t on the contract. Well, when I returned the truck, it was on my contract and I would have been charged for it. However the staff I worked with when returning the truck were very understanding and apologized for their oversight. I enjoyed the process of the self check in on my phone and the customer service at my location, however I found waiting for 20 minutes on hold in a parking lot at night to not be enjoyable and I wasn’t very satisfied with the explaination I was given by the customer service rep.

Andres B. on

Rating:

Customer did not leave a comment.

Freda J. on

Rating:

Nothing

Eluminada A. on

Rating:

Customer did not leave a comment.

Paul B. on

Rating:

Customer did not leave a comment.

debra m. on

Rating:

Customer did not leave a comment.

Karen J. on

Rating:

Excellent customer service was provided so I can't think of any major improvements needed. Just keep up the good work.

ciara t. on

Rating:

I was helped by Cynthia, she was very helpful. She was knowledgable, professional and very helpful. I appreciated having someone that was kind and knew exactly what she was doing.

Alejandro L. on

Rating:

Customer did not leave a comment.

VICTORIA u. on

Rating:

Customer did not leave a comment.

Kristal U. on

Rating:

The costumer service was very good. I only cancelled my reservation because I found another U-HAUL branch closer to my school. If not I would have used this storage area.

Tracy E C. on

Rating:

Customer did not leave a comment.

ANTONIO R. on

Rating:

Son muy atentos, nos gusta mucho esa tienda

Carmen A. on

Rating:

Customer did not leave a comment.

Marckenley c. on

Rating:

Everything went good

ANTONIO R. on

Rating:

En español, Nereida y la Puertorriqueña que mujeres tan gentiles, la atención excelente, sigo alquilando en esa oficina. Gracias y éxitos.

Richard S. on

Rating:

The short hours, only being open until 1:00 pm on a Sunday, could be improved.

Kevin K. on

Rating:

Customer did not leave a comment.

Trevor p. on

Rating:

Customer did not leave a comment.

carlos t. on

Rating:

Gentlemen was professional and courteous.

Jenny M. on

Rating:

Customer did not leave a comment.

anne n. on

Rating:

Customer did not leave a comment.

taylor k. on

Rating:

I reserved a parking space online that was suitable for boats and RVs. I was then told by the facility that they only accept RVs and not boats.

Oneida S. on

Rating:

the problem is you can’t advertise on the main Uhaul website, that you will get a free month and then when you call the storage unit invidually, they have no idea what your talking about

Osborne M. on

Rating:

The truck was clean but the motor seemed to be out of tune. It was very noisy and tripped into tow/haul mode at will. fortunately for me I did not have to drive it a long way.

marie l. on

Rating:

Customer did not leave a comment.

Carlo A. on

Rating:

Customer did not leave a comment.

Francisco S. on

Rating:

Customer did not leave a comment.

Marcus T. on

Rating:

Awesome service everything went smooth. Thank you

Tokumbo S. on

Rating:

Customer did not leave a comment.

Oscar C. on

Rating:

GREAT services

Sheryl M. on

Rating:

I mistakenly had reservations at two storage companies. I currently have items in storage here in a friend`s unit but I am looking for something closer.

Evelyn Z. on

Rating:

Quick easy and emplyees very nice

ian p. on

Rating:

Customer did not leave a comment.

. on

Rating:

The employees were very attentive and personable.

Arturo E. on

Rating:

Very helpful staff. All transaction was made easy for us. Storage area was clean and well maintained.

MICHAEL L. on

Rating:

Customer did not leave a comment.

Leonel A. on

Rating:

Great Service

KONSTANTIN I. on

Rating:

-

Mitzi R. on

Rating:

Everyone was very nice and professional. Moving is never fun but at least they made it bearable.

Carlos A. on

Rating:

Customer did not leave a comment.

latiffe s. on

Rating:

Customer did not leave a comment.

EUCLIDES L. on

Rating:

The truck mechanism was bad and never was clean before they give to me

Matthew B. on

Rating:

Great staff, clean truck and quick process to rent truck.

Matthew B. on

Rating:

Staff is very friendly and knowledgeable!

Sylvia R. on

Rating:

Something came up and I had to cancel my reservation, however the person I spoke with was very professional.

AARON T. on

Rating:

Customer did not leave a comment.

MAVIS H. on

Rating:

Oil change was lit up on the truck just get an oil change that's all

david f. on

Rating:

Customer did not leave a comment.

Sandra T. on

Rating:

Make sure the trucks are 100 and not 1/4 tank of gas

wilmide f. on

Rating:

Customer did not leave a comment.

Juan I. on

Rating:

Very helpful and serviceable ladies working at this location.

Faith B. on

Rating:

Customer did not leave a comment.

Marlene F. on

Rating:

This is the perfect place to store our vehicle.

Paulino F. on

Rating:

It was not a U-haul facility and was not clear at u-haul website. So we could not use our voucher for 30 storage free. So they have worked for us finding a uhaul facility close by.

O J. on

Rating:

Good

Tony F. on

Rating:

Didn`t use it.

Veronica P. on

Rating:

The young lady at the front desk was very helpful

William P. on

Rating:

The team at location had me fully processed and checked in within 10 minutes of my arrival. Great clean facility with easy access and available carts to move heavy items. Great prices too.

Francis C. on

Rating:

Excellent facility

Dario G. on

Rating:

Very good customer service, clean premises

Saidah L. on

Rating:

Not moving

Saidah L. on

Rating:

Not moving yet .

carolyn b. on

Rating:

the service was good, friendly

Nadine B. on

Rating:

Everything went very smoothly. Front desk person explained the process very well.

Darlene S. on

Rating:

Did not utilize the storage because found an apartment and was able to get the keys on the same day. Thank you

TANANYA R. on

Rating:

I did not utilize the facilities because I did not make it intime to register.

jose c. on

Rating:

Great service and very helpful over the phone. Thank you for supporting Wounded Warrior Project and our Military Men Women that Serve!

jose c. on

Rating:

Easy to make arrangements on the Internet. I had some problems with my reservations butt Cynthia was very helpful courteous and proffesional over the phone in helping me resolve the issue

Greta L. on

Rating:

Customer Service was excellent. The unit and facilities are very clean and well kept.

scott f. on

Rating:

Good and very clean

Heather H. on

Rating:

Good storage unit

Raisana A. on

Rating:

Great Customer Service.

Frantz L. on

Rating:

The service was excellent

Krystal J. on

Rating:

Great service and the staff was very involved in helping us find our unit.

Lisette h. on

Rating:

The people are nice and the facility is nice but the prices are too high

LAZARO A. on

Rating:

EXCELLENT STORAGE FACILITY AND SUPPORT/CUSTOMER SERVICE PERSONNEL. VERY HAPPY WITH THE FACILITY DETAILS AND EASE OF ACCESS AND STORAGE PLUS SECURITY.

jessica m. on

Rating:

when I called to ask if they were open on thanksgiving day, i received a very bad servide. The person who picked up the phone was mean and rude at this location.

Monica H. on

Rating:

Excellent customer service. Friendly staff.

Monica H. on

Rating:

Very friendly. Customer service is 5 star all the way.

William E. on

Rating:

Excellent customer relation by front office personnel Space is reasonably priced and clean

Ricardo U. on

Rating:

Everything was great. The lady who checked me in was extremely helpful.

Maximo S. on

Rating:

Very professional and friendly staff

David R. on

Rating:

No protection for outdoor storage, went to another storage facility 5 minutes away and paid the same price for a gated outdoor storage area.

Russell D. on

Rating:

Did not use this facility, not big enough

Kyle C. on

Rating:

Excellent service and very clean building!

Veronica A. on

Rating:

very great service!

David W. on

Rating:

although I did not finally choose this location, the phone help and extra steps the reservation specialist gave were outstanding. Way above what I expected. Thank you

Melody W. on

Rating:

didn`t see it

Licia L. on

Rating:

Great service and location

Steven T. on

Rating:

Excellent Staff and Service! Customer Service is A++++++. Very Clean Building and Storage Unit! Highly Recommend this storage facility!

Zachary M. on

Rating:

Everything went smoothly and the facility is extremely nice and clean.

Saide N. on

Rating:

Good service!

Esperanza B. on

Rating:

Customer service excellent

Monique A. on

Rating:

Clean, well lit, facilities , courteous and helpful staff.

Michelle L. on

Rating:

Friendly and courteous. Assisted in finding the appropriate sized unit.

carol d. on

Rating:

very neat and clean good service help

Gail S. on

Rating:

facility clean, staff was friendly, very courteous and respectful

Gail S. on

Rating:

Staff Member - Knowledgable, Courteous and accomodating

Ehud S. on

Rating:

Very good customer service and a great facility.

Ashley S. on

Rating:

The old gentleman who helped us was very nice and thorough. It was nice having the elevators and moving carts.

MARISELA C. on

Rating:

Attention is Excellent.I thought it was a H-aul facility, couldn`t get 1 month free, got 50% off. This should be clear to customers from U-haul.

eric h. on

Rating:

storage facility was very clean and customer service was excellent

Kaleema D. on

Rating:

The service was good, and the gentleman that assisted us was very helpful and had excellent customer service.

Antonio H. on

Rating:

Alot smaller than you thing a 5 X 5 by 10 looks like a 3 x 8 x 8 ?? I don`t know not a lot of room for the cost

yoojin S. on

Rating:

This place is so clean and staff was so nice. They were explain everything carefully. I have had little trouble to use elevator after 6 pm. But except that everything was good !

Jasmine m. on

Rating:

Very clean friendly service that doesn`t mind going above and beyond for the customer.

Rolando N. on

Rating:

Service was very good, storage was clean and equipments were functional

Marilyn C. on

Rating:

Everything from start to finish was great. Staff was awesome. Nerida is a pleasure always with a smile and willing to do what ever it takes to make things go easy.

Alvaro P. on

Rating:

GOOD SERVICE, CLEAN FACILITY

Cheryl P. on

Rating:

So far so good. I haven`t experienced any problems.

iysia h. on

Rating:

Good customer service

Kristy D. on

Rating:

We are satisfied with the unit.

DELORES T. on

Rating:

Great prices great customer service

Rayme M. on

Rating:

staff was friendly and helpful even waited for me when I came in from Orlando.

Lahoma N. on

Rating:

Clean facility. Staff member was helpful.

Lahoma N. on

Rating:

The facility was clean.

richard a. on

Rating:

Great customer service.

ALAMGIR A. on

Rating:

All good ...............thanks

Michael A. on

Rating:

Very clean storage place and the customer service was excellent

Stephen E. on

Rating:

I had to change my plans last minute. The person who helped me was very efficient and courteous. I recommend this facility for all your moving and storage needs.

KATIE L. on

Rating:

Very good customer service, was very convenient and easy to unload with the use of your on site moving dolleys. Thank you.

JEAN M. on

Rating:

I made my reservation on 11/09 to move in 11/19. I was not able to move in at that date. I just called at the facility and it was very easy to change the date. Thank you.

Alana H. on

Rating:

I reserved the wrong size unit and the staff was ver helpful and friendly in helping me find the right size unit

Jennifer W. on

Rating:

The girl who checked me in was very helpful. The storage facility was easy to find. It was clean, well lit and had plenty of carts available to use. I`m really glad I chose them!

robenson d. on

Rating:

the facility was extremely well.

JAMES E. on

Rating:

the facility and location is great. The storage bin is extremely clean. The staff is extremely professional

SAMUEL V. on

Rating:

I was treated with coutesy and professionalism

SHALEAN L. on

Rating:

everything was great. the staff was very helpful.

SHARONDA B. on

Rating:

I used the facility before and it was nice. I`m not going to store my property there this time. I`m moving sooner than expected.

CELINA L. on

Rating:

The service that we received was excellent. the sales rep was very knowledgble

MARIA R. on

Rating:

The staff is very courteous and helpful

ALYSON M. on

Rating:

First time storage renter, and I must say and that it was pretty easy and seemless! Thank you!

Scott H. on

Rating:

The storage was very clean and well taken care of. The gentleman that I spoke was polite and very helpful with any questions that were had..

MELISSA A. on

Rating:

Very friendly and helpful. Clean.

SIANA L. on

Rating:

Customer service was good. I like the facility. Easy to find my way around the building.

ROBERT M. on

Rating:

Staff is professional and the rental process was efficient. The facility is clean and provides full access to my items when needed.

Lenorr E. on

Rating:

The rep was very courteous when I called.

LENI P. on

Rating:

Ended up going with another facility due to lower cost. The customer service staff from your company was very courteous and helpful, however.

SHARONDA B. on

Rating:

Very good security and great customer service.

TREVOR B. on

Rating:

Neat facility and secured. Customer service very professional, fast and answer all questions.

Tanya J. on

Rating:

This facility is well managed, clean and has great customer service.

VALERIE T. on

Rating:

Friendly service, excellent, safe, clean facility!

STEPHANIE B. on

Rating:

Ok customer service.

LESVIA I. on

Rating:

My experience was very good. The facility is clean and secure and the staff very, very helpful. Excellent Customer Service.

JOSEPHINE P. on

Rating:

Great customer service

REGINALD H. on

Rating:

I thought the overall service and the security were exceptional. I would definitely recommend and use this facility for future storage needs. Self access to the facility is a definite plus.

JOSEPH O. on

Rating:

Everything was ready when we arrived, the space was exactly as discussed. Great rental experience.

ANTHONY P. on

Rating:

Clean, friendly people, good location no downside so far.

MARTIN T. on

Rating:

Good, friendly service at front desk, and clean, convenient, well planned facility

JUAN R. on

Rating:

Very Good customer service, excellent facility, Thank You

DOLORES S. on

Rating:

very informative and clean

EDDY F. on

Rating:

I was very happy with the serivce and profesionalism,she was courteous and gave me suggestions on my move. I thank you all very much.

LESLEY D. on

Rating:

The staff was very helpful. The accessibility of moving equipment dollies and bins made my move into the storage very smooth and efficient.

JARROD K. on

Rating:

Very professional and fast service.

Darrell H. on

Rating:

I got customer service to call me fast with an hour I made reservations.

TATIANA R. on

Rating:

The storage facility is very clean, well light, and the staff is very friendly and helpful. Very satisfied and will recommend Pembroke Pines Self-Storage to friends and family.

JEREMY C. on

Rating:

Place was clean, and service was quick.

LUCAS G. on

Rating:

The staff was very helpfull and the proccess was quick and easy.