I love to give a big shout out to Nicole for doing her magic. She was great with figuring out the confusion with my trailer rental. Thanks againPaul B.
Customer Reviews for Pendletons Outdoor Power LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They didn't put the furniture pads and dolly in the truck as ordered. When I called to ask them about it he said he didn't know it was on the order. He also said he only had 2 dozen furniture pads instead of the 4 I ordered. I told him I didn't need the dolly at that time. We had to go an extra 30 min and 30 min back to get the furniture pads. We tried to refute the charges but you still charged us for all 4 dozen pads and the dolly. So, no I am not happy with this experience.Andrew F.
Customer did not leave a comment.Kevin B.
Pendleton's met me outside and created me upon arrival. Very fast and efficient.NICHOLAS T.
Customer did not leave a comment.DAVIDROBERT W.
right headlight out. They promised to come to our home and replace headlight. We waited half a day and then they finally called to let us know that they could not send someone to fix the light. It was a pleasant experience. To improve for the next customer, do what you promise or do not make that promise. thanks Bob GRobert G.
The customer service was great and I will definitely be spending my money there in the future.Richard K.
Customer did not leave a comment.PAUL JR A.
Customer did not leave a comment.WILLIAM K.
No one was available at the drop off location even though 4 or 5 people were working in the garage.Donald B.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.JEFFREY S.
Very helpful and niceDewey C.
I was really impressed with the truck itself. They have made great improvements to moving trucks over the years. I used a 20' version and it had excellent power and was great on gas.craig M.
Customer did not leave a comment.Andrew M.
Customer did not leave a comment.Cindy R.
a little hard getting into the placeJohn S.
Customer service was spot on. Great experienceMike S.
The uhaul location and was not originally chosen by us. The larger one near our moving location was arranged weeks before it was needed. The truck and supplies were chosen and reserved for our moving day. A couple of days prior to the set date we received a phone call that the truck could not be picked up at the close location and we were required to go to another location. This caused numerous deficits that were not identified when uhaul made this change. The deficits were traveling a good 20 minutes one way extra, first truck's transmission had a sloppy transmission shifter problem, a hand truck that was not rented was in the box ox this truck smashing and banging around that had to be secured shortly after leaving the UHAUL location, pick up materials that were purchased for the move from original location, and No real compensation for these disadvantages other than extra miles given due to new required location. The location and service was friendly and professional but that first truck had a real problem that could have caused an accident if not identified by the person renting. All the deficits added 3 hours on our prep time. I will be needing a rental moving truck for an over 1,000 mile move and really questioning why use UHAUL.Julie P.
Our experience was really great good customer service we walked in didn't make a reservation and they accommodated this. I was really grateful because this move happened very fast.kathleen G.
Improve app. Terrible experience getting into online check. Asked for 2 alternate contacts but Virginia only requires 1. Took over 45 minutes to retrieve code for lockbox. Employee walking by so us sitting in the lot and came over to help. Still required contact with call center. Made us go through same information completed online earlier in the day. Suggest just having customer talk to call center for final check out if online form completed. Not pilot or phone error. Links should take you right to completed form, upload verification and done.Roger M.
Conducted a return inspection and offered me an opportunity inside to escape the heat until my ride arrived. No issues with my rental and was thorough yet prompt!!Ron M.
Customer did not leave a comment.Stephanie S.
Customer did not leave a comment.mark C.
They were so through...asked if I needed anything ,things you don't think about like blankets or mattress covers. So helpful. Thanks guys!Carol M.
The windshield wipers were dry rotted and unusable. It was pouring rain driving back to Roanoke and had to pull over for two hours to be safe since wipers could not be used properly. Took unnecessary time and money out of my pocket to use this uhaul.Megan W.
Customer did not leave a comment.Harry S.
Customer did not leave a comment.Margaret R.
Customer did not leave a comment.Curtis T.
Space was limited and parking for someone not used to driving something large felt a little daunting. It's literally right across the street from a gas station so that was really convenient.Will M.
It was so fast and easy I can't think of anything else you could do to improve it. ThanksMichael G.
Great customer servicepeggy B.
Customer did not leave a comment.Mathew G.
Customer did not leave a comment.Tomas M.
Customer did not leave a comment.Mary B.
Andrew was a pleasure to deal with. All I had to do was show up. He took care of everything. Thanks again, Andrew.Thomas G.
Customer did not leave a comment.Ronald L.
Customer did not leave a comment.Philip R.
Staff not friendly.dwane K.
Customer did not leave a comment.jason L.
Wash truckJAMES K.
I was impressed with the staff. When I arrived to pick up my trailer I received a friendly greeting. The gentleman took my necessary information and he hooked up the trailer and demonstrated how to make Sure everything was secure. He advised me I could return the trailer off hours because they had cameras that would confirm the time and date and I would be changed for the time used only. Very impressive, I was very pleased with my experience with UHaul at the Courthouse location.Fred W.
Andrew help me with my rental and I found him to be very personable and knowledgeable about the equipment. He was also very efficient as compared to other experiences I have had with U-Haul.Frank W.
Customer did not leave a comment.Terry S.
Lower the price....500 miles almost 1,100 dollars wowJames M.
Customer did not leave a comment.William P.
Customer did not leave a comment.Elizabeth G.
Customer did not leave a comment.David G.
Customer did not leave a comment.Douglas M.
Pendleton's was excellant and a pleasure to do business with. Robert NelsonRobert N.
This pick up was U-Haul choice, and dispatch took almost 90 minutes.Brad C.
Customer did not leave a comment.MOFOLUWASO O.
I was overcharged $5. The rep also didn't know how to change the number of blankets so was over charged again. Finally, UHAUL charged me for an extra day. We dropped it off the next day! We were told to drop it off on Monday by 9 am. We dropped it off Sunday!!!Deborah S.
Staff at Pendleton's is outstanding. Reserved auto transport but had to change pickup by a day. No problem. I can recommend nothing that needs improvement.PAUL B.
Great customer serviceWayne I.
Customer did not leave a comment.Brent R.
Customer did not leave a comment.Carlos V.
Andrew is the man i only rent uhaul from these guys. They treat u like royalty. Hassel free serviceBruce C.
The customer service was outstanding and everyone was very polite and went out of their way to be very helpful.Christian B.
Customer did not leave a comment.Timothy B.
Very convenient for me, saved over $40 in mileage charges over next location. Staff at this vendor are very personable and professional. Very quick counter check in and checkout in the lot. Will use again, for sure.Kevin B.
Excellent and knowledgeable customer service! Can't be beat!barbara B.
Customer did not leave a comment.Delbert M.
These guys rock!! Truck clean truck ready. They took care of me on very short notice. I ONLY RENT HEREBruce C.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Russell B.
Very good service! Best (non- company) location I have experienced.John F.
The truck we rented did not have a license plate on it.Scott B.
Customer did not leave a comment.Ronald T.
Customer did not leave a comment.Karrie B.
Customer did not leave a comment.Scott B.
These guys know what there doing. Your in your out, so friendly. Love to rent here.Bruce C.
had rock chip right in drivers front view,left car carrier left fender holds undone,almost broke my neck, did spill my extra large coffee cup.Mickey B.
Customer did not leave a comment.Derek H.
Customer did not leave a comment.Harry S.
I was told by a uhaul rep there would be no extra charge for an extra day since the location was closed on Monday but ai woke up to a $324 bill anyway. The person I talked to at Pendleton claims I brought back the Uhaul on Monday when I actually dropped it off in Sunday and put the key in the drop box. Just a LOT of confusion.William J.
The staff here is always very helpful.paul M.
They went above and beyond typical service Thanks you guysBruce C.
Other than the cab of the truck being filthy and part of a hamburger bun on the floor the rental was fine. The ease of mobile pick up was fantastic.Robyn N.
Customer did not leave a comment.holly B.
Customer did not leave a comment.Jim B.
Customer did not leave a comment.Jim B.
I had another location scheduled to drop off but was turned away bc they were full which caused additional mileage. This final location I dropped off was 2 miles from home but was not offered when choosing my location online to save $25. So I drove 13 miles out of my way and at my expense to return it near my house. The whole experience left a bad taste in my mouthALISHA D.
They went above and beyond the normal customer service you receive at other u haul locations. I will use this location from now on.Bruce C.
Great people at this locationRich M.
Customer did not leave a comment.KENNETH W H.
Customer did not leave a comment.Emma S.
Customer did not leave a comment.Edward W.
1. Explaining hazardous situation to customers 2. not try and send customers 1hr and plus minutes to pick up 3. Don't be rude and tell me â€œ I have 11yrs of experience at U-Haul, and never heard of this beforeâ€. I called to the 888 number and the guy was very rude and when I set the the pick up it was close enough then the next day the call me and said no they don't have it anymore go to a different location 1 hr and some away!!!! This experience was with customer service not the locationbeatris M.
When changing a pick up location that's 20 miles away, uhaul shouldn't charge me 20 miles or the distance between my original pick up location and the new oneJuan M.
I called just when they open with no reservations, I get lucky the had what I'm looking for. Fast response in and out in 10 minutes. Nice pleasant costumer service.LIVIO S.
Customer did not leave a comment.cecil G.
Service and Equipment was outstanding!PAUL B.
Customer did not leave a comment.Steven H.
Customer did not leave a comment.Skylar D.
I had to pay extra money when dropping off for extra milage and did not move the truck from location of my new address till dropping the truck off at that location I deserve a refund for all of this mishaps on y'all's partsusan B.
Found previous rental agreement and empty bottle in cab but overall it was cleanRalph D.
Customer did not leave a comment.Douglas R.