The gentleman and woman who helped us were absolutely amazing. Knowledgeable, kind, patient, helpful in every way. I wish you could duplicate them at every location. Our experience was the best because of them!
Carmen C
Customer Reviews for Peninsula Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The whole process was efficient.
Phillip WMr Dave was very helpful and got me on the road quickly!
Patricia SI was lied to when I tried to go to a smaller truck they had one available but the clerk didn’t want to do the work
Tracy WGreat location, will only use them in the future!
Diamora FNo improvement needed...easy fast courteous service.
Judy WEverything was quick and easy. I think the only thing for me would be to ask if I need anything in the truck explained to me because I did have to look up a couple things. Like by default the tow/haul was on every time I started it up. There is not cruise control, and only certain straps can look through to strap down the stuff in the back. But overall it was a great and easy experience. When I need to rent again I will definitely be going back to use UHaul.
justin hI drove 6.7 miles and was charged $30.00 for fuel, that’s some pretty poor gas mileage.
Gerald GToo many pictures required to check in, otherwise it as very easy.
Margaret MBryson helped me throughout the check in process and also helped me connect the trailer. Overall a great experience.
Stephen MQuick and efficient pick up and drop off with absolutely no issues. A very pleasant experience.
Harold CMultiple good experiences with this location
Kyle CEasy check in process!
Kristine Mthis was our first experience with UHAUL . The customer service was EXCELLENT at the Ace Hardware store there in Williamsburg Va on Monticello . However, the trailer itself was A VERY NOISY BUMPY PULL at speeds under 40 mph and over 45 mph . I believe the tires were not balanced properly , but I am not sure .
Neil MThe rental experience was flawless
Brian GSuper nice, accommodating, professional
Brian AGreat location, great service.
William MCall me and not put me on hold for 45 minutes. My issues were never resolved. What I had booked and what was confirmed the day before and the location the day before change two hours before my pick up time. Unacceptable. Piss poor way to run a business. Shame on you. No one ever called me back to ensure my issues were handled. I should be refund fully for the mess this created.
Melissa DVery nice experience with a great staff.
Timothy CThe store guy took the belongings that were in there, but didn’t clean the debris out of the trailer.
Tyrell VVery rude service representative. Made unauthorized and invalid charges to my credit card. I am reporting this to my bank as a fraudulent transaction.
Roger SWhen we returned the trailer, the agent said the balance was $0. But when I got home and checked my credit card account, the $50 certificate was not applied. We were charged the full amount. We called UHaul about the discrepancy but have not had satisfaction concerning this issue yet.
ronald bPerfect and friendly folks
Marlene CThey calculated the mileage needed a bit too tight...I was one mile over and got charged for it at drop off which I thought was a bit tacky.
Derek HFast friendly service...
Kathleen MI asked for some extra mile like just 5-10 miles and they just ignored it. No other location close so had to take it. So much waiting line.
Pravin SIf someone has equipment on their order ( like furniture dolly etc) put it in the truck.
Kevin CSuper quick return.
James MGreat and convenient
Christine MNone noted
Timothy PIssue was that I reserved a hand truck dolly with the trailer. The location I picked the trailer up from did not have the hand truck. This type of service is typical to your company. I have reserved other things from U-Haul at a specific location and have had to travel to another location because the item was not where I reserved it. What is the sense of having a reservation when U-Haul can’t keep the reservation?
John FTried the mobile pick up. The gps setting was way off. Had to spend 30 minutes on the phone with tech support to pick up the truck. The tech was very friendly and helpful but this was a huge inconvenience.
William BBetter directions on where to return trailer.
Mike BDave at Ace Hardware went above and beyond to take care of us after Ironbound Storage, our original drop off site, refused to accept our truck because we had a tow dolly. Dave called customer service for us and eventually accepted the truck and dolly himself even though they had very little space. Really amazing customer service
Jeffrey GEverything went very well. Service was excellenet, and allowed for easy pickup first thing at 7:30 AM.
David DYour app doesn’t work to drop off equipment after hours
Nathan CThis is the best place to rent a U-Haul around. The staff is nice and very friendly and helpful.
Marc OVery friendly and helpful customer service
Christina MEasy access to the equipment, and friendly staff to help us!
Jeanne DAbsolutely NOTHING that could be done more! Diane had made a PERFECT mark, stress-free, hassle free and a BREEZE to get a reservation to renting the truck definitely will be back and RECOMMENDING FOR OTHERS. it a breeze for moving into my new home! I know moving is stressful but u-haul made it 1000x less stressful and difficult! Will be back again!
Abigail CEverything went very smoothly- thanks Paul!
David WGreat service and guidance for first time user. Very clean and comfortable van.
Janice R