I can think of no shortcomings needing improvement. I rarely rate anyone 5 of 5, but your franchisee has earned it.
MICHAEL G
Customer Reviews for Peninsula Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Stay the same! Great customer service!
DONNA HThe truck itself needs major overhaul or retirement. Shaky steering wheel, loose brakes
CARLGUNNAR LThe guy at ace had a shit attitude and was no help and basically said leave we can’t take it after spending time on the phone and being told to drop off at that location
Reese WThe best uhaul place! They always check out the equipment and place trailer carefully and check everything out before I pull away.
LAURIE WMaybe include the Jack if the tag along has a pneumatic brake
Caroline WThe ACE staff went above and beyond to assist us with an issue we had with our reservation!
RYAN HStaff went above and beyond
EVAN LI had an awesome experience. The check in associate faced an unusual challenge as the first before me, also had the same last name, spelled the same way!! He figured it out, and then had another hurdle with my check in as the photos wouldn't upload, from his phone or tablet. He never once got flustered and remained calm and professional. 10/10
Claire NEverything worked out well for me
CHRISTOPHER RI was very happy with the local service.
GLENN BThere were minimal signage or directions on where to go/who to talk to about returning rentals. Workers did not provide helpful directions and lost the key to the van
MATTEA CGreat female staff.
SHERRIE KAce Hardware location -- very convenient!
K dLike every thing.
Steven BGreat person! Helped me with the trailer. Fast service.
BARRY FI reserved a car hauler which I have done at least a dozen times from this location. I picked it up at almost 2pm. When I picked it up I was asked if I could have it back in the morning. I drove an hour and a half to pick up a vehicle. I stopped and ate Taco Bell. On the way back I started having symptoms of food poisoning. I had to stop every exit. I finally made it home sometime around midnight. I got up at 11 even though I was still sick and drove to Ace Peninsula hardware. I called the store and told them I was around back. The associate that answered the phone was the same that checked me out and he said "oh your the guy who caused all the chaos around here" and he would be right out. As he approached I tried to explain I was sick and he cut me off and he said again " you caused all kinds of problems and don't come back here to rent again". He unhooked the trailer and said "there". I said "thanks" and he said nothing. I called the store and asked for the manager. I was told his name was Bill Russell. I was on hold the entire 30 minute drive home. My paperwork says return time is 8pm. There are several locations close by me and I've always gone to this one because they are nice. I'll never go back to this location. I'm also going to write a google review. I've already reached out to Ace hardware. He needs to be fired for yelling at me at telling me to never come back. I went once to pick up a car hauler and they didn't have one. I just rescheduled. He didn't even bother to listen to why I couldn't come first thing. He was rude and unprofessional. Please call me if you need any more details.
SCOTTFARVER MVery friendly service.3
CHRISTOPHER Rnone
GUSTAVE EOutstanding service and experience! Highly recommend.
Jerrold BExcellent customer service! Clean truck inside and out... Thank you, Ruth
RUTH EGreat costumer service
DAVID BI was immediately helped to pickup the truck and had a quick Check-in. Excellent service!
MICHAEL KExcellent customer service.
DIANNA BDriver side sun-visor broken, cab and cargo areas not swept clean from previous renters. Center console had some kind of dried liquid. The vehicle itself with over 106 thousand miles still ran very well. Condition if the steering wheel extremely deteriorated.
ALBERT HACE employee set everything up for me!!
Kevin EI was so confused because although I seen U-Haul trucks I was looking for a U-Haul building/office and I did not see one. My reservation was changed to this location, so I was not aware that it was inside of a store. I would also like to take the time to shout out Big D who was our CSR he was amazing and so personable he made the process so smooth.
TONY WGreat service. They made sure everything was ready to go when I got there.
RONALD JStaff was great.
WILLIAM Bno issues , very friendly staff @ Ace Hardware
DONALD LRichard was professional, kind and made it possible for an early drop off! 5 stars!!!
JAMES TEveryone was very helpful.
TAMMY JNothing. The personal there were respectful, honest, friendly, and helpful.
VELMA JEverything was great. No improvement needed
ULYSSES SHad no problem at all dropping off the trailer.
CONRAD VI had a horrible experience the last time I used U-haul I was left on the side of 95 for 3 hours with a flat tire so I was hesitant but this experience was incredible and positive
mary bGreat thanks!
Gary BThe first trailer was dirty and the lights didn't work but they switched me out quickly.
Scott MBig D, the gentleman who helped me inside was personable and considerate in my needs. The “woman” who took care of hooking up and getting on my way was an excellent technician and thoroughly enjoyable to work!!! Thank You All!!!
Mark AStaff was helpful and got me the best rates for what I needed.
MARILYN MI reserved 15ft truck on the same day. Very professional staff. The truck was clean and seemed to work well enough.
TIMOTHY QThis location facility and personnel are impressive,, professional, and efficient. Great customer service.
Don WThe customer service of Diane and Big D was outstanding!! Smooth, seamless and friendly !!
STACY QThank you!
WILLIAM DThis location was in the middle of a hardware store in a strip mall. There was no parking lot specifically for U-Haul business, so trucks were scattered through the shopping center lot. The U-Haul service desk was a kiosk in the middle of the store with a bit of of a back-up since there was only one attendant. Otherwise, no problems.
Thomas HNone
Duncan RGreat service
DAVID CThe staff they were great people very professional I would definitely recommend them to my friends and family.
CARLOS J