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NICOLAS B
Customer Reviews for Peninsula Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I filled it with gas and they charged me for it; I have the receipt and proof from the gas station.
JUAN CEvan at Ace Hardware in Williamsburg was great. He was incredibly polite and helpful. I appreciate his assistance in making this experience so easy! Great job Evan!
chris eGreat customer service and very easy process for pick up and drop off
Danielle VWas not our requested pick up location. Uhaul did not supply our trailer as requested to Newport NewsVA even with over 2 weeks notice. Forced to pick up a day earlier and find accommodations for trailer. Not a satisfied customer.
ANTHONY HBe more friendly and give the customer what they ask for. We got the oldest truck, no pull out in the back ask we requested, we picked it up at 10:00AM but was told it had to be back at 8:00AM, driver window Handel broke. I will never use this store again. They are slow putting in you information not sure if you can pick it up at their store and it goes on and on. Please call me because I might just post a view on this location
myron sEverything was perfect. This location was amazing. Went above and beyond for me.
RACHAEL SGood experience overall.
PAUL TDiane was a great help as our other folks there. It was a pleasure dealing with her.
LAUREN SIt was a verty good experience. Cannot think of anything to improve
CHRISTOPHER RLeave time for shopping in the great Ace Hardware at this location too..
PETER KStaff at this store are friendly and helpful.
Steven LThis was the second drop off location we visited. The one initially assigned, Abe’s Mini Storage, wouldn’t take the trailer because “we don’t accept trailers”. Might want to get that straightened out in your system.
Benjamin HTo be honest, I don’t have any complaints. The workers were very nice and helpful.
PATRICK HSuzanne was AWESOME! Customer service skills are above reproach.
Donald DU-haul should exit the rental buisness. i rented a mid sized truck and reserved it over a month before the rental kicked in, because of the discount program they were running.I had the truck for 3 days and drove it less than 10 miles and was charged over $230 for the rental. The math did not add up on the reciept and I might not have a choice in the future, but I will do everything I can to avoid renting from U-haul again.
brent bUHAUL is not to be commended at all for their display of ignorance and rudeness and for not being able or willing to solve the simplest of problems or correct your own errors. It was impressive to say the least. As for the Ace Hardware store employees who rent the UHAUL trucks out- i am NOT-talking about them. Corporate UHAUL? The performance in customer service today embarrasses me on your behalf just to think about it. 👎👎👎 i’d hate to see how you handle a big problem. Oh-thats right- you can’t and won’t. Funny- i must have used “key words” that cause this to be “un-submittable”.
Christina EExcellent personnel. Quick, efficient.
WILLIAM JN/A Mr. D was extremely helpful and helped me understand all of my questions and concerns with using the car tow dolly. Thank You Mr. D!!
DANIEL CNot organized, so so
SUSAN SDropped off the truck and never had to see anyone. Super easy.
William ROur first time renting a trailer for towing behind our light pickup truck. Staff were very helpful, reservation was quick and easy in person, really a great price for 24 hour rental. Staff connected the trailer and checked all lights worked properly, we were on our way. No problems on the road. We were able to pick up and bring home a queen bed and return the trailer all in one day. Simple rental process made it easy for us. Would recommend this U-Haul location at Peninsula Ace Hardware.
ALISON Cwent well
James GThe vehicle sound like it needed servicing. Maybe needed fluids checked. It sounded rough not smooth. I know trucks don't typically sound smooth but this was different. I was able to get the task accomplished in a timely manner.
GEORGE MGreat Lady at Service desk!
THOMAS PThe people at ACE hardware are excellent and they have a full range of U-Haul equipment.
Roger FParking seems to be an issue
DENNIS EThe customer service was great, nice and friendly staff which made the process easy.
Tawanda HFriendly service. I highly rate this store!
MICHAEL KHave more people that work in the area and are trained to do so.
Latifa NContinue to uphold high quality customer service.
Charles MI can prove with receipt that 20 minutes before drop off I put $30 of gas in truck which had travelled maybe 70 miles and Ace charged me another €29 because of insufficient fuel in tanks that’s just plain thievery!
SIMON MCustomer service! I was greeted with , “Your 8 minutes early”! I was fully aware I was early. I did not expect for the store to be opened for me. I just happened to arrive early. Did not start off well. The trailer itself was clean, however there is a leak. We traveled 3 hours and during that time it rained. When we got to our destination while unloading we discovered we had several boxes had gotten soaked.
WILLIAM HVery helpful workers here and helped us out with first renting the truck and coming back to pick up the trailer. Gave us tips on how to load our trailer and auto transport. I appreciate your help!
DAISY OGreat service! Very helpful with attaching the trailer to my truck and making sure everything was in working order
Paul RNone
RICHARD RLove the ACE store that handled my truck and the people that did the paperwork it was easy.
JOHN CMy experience worked out fine. I understand that sometimes a truck may not be available to you.
HUNTER AThey still keep it simple!
ANDREW SStaff was friendly and helpful. I will rent from here again.
STEVEN LThe associate who helped me with the return couldn’t have been nicer and completed my return in less than 2 minutes. Thank you! This could be a tough standard to meet for future rental returns.
JOHN DGreat service, thank you
JOSE VEasy transaction that methane exceeded expectation's! Thank You
JOSEPH DGreat customer service and the cargo van only had 7700 miles. Highly recommend Ace Hardware in Williamsburg.
JAMES DTrailer may need some wheel or bearing maintenance
JEFFERY SI can think of no shortcomings needing improvement. I rarely rate anyone 5 of 5, but your franchisee has earned it.
MICHAEL GStay the same! Great customer service!
DONNA HThe truck itself needs major overhaul or retirement. Shaky steering wheel, loose brakes
CARLGUNNAR LThe guy at ace had a shit attitude and was no help and basically said leave we can’t take it after spending time on the phone and being told to drop off at that location
Reese WThe best uhaul place! They always check out the equipment and place trailer carefully and check everything out before I pull away.
LAURIE WMaybe include the Jack if the tag along has a pneumatic brake
Caroline WThe ACE staff went above and beyond to assist us with an issue we had with our reservation!
RYAN HStaff went above and beyond
EVAN LI had an awesome experience. The check in associate faced an unusual challenge as the first before me, also had the same last name, spelled the same way!! He figured it out, and then had another hurdle with my check in as the photos wouldn't upload, from his phone or tablet. He never once got flustered and remained calm and professional. 10/10
Claire NEverything worked out well for me
CHRISTOPHER RI was very happy with the local service.
GLENN B