Great location. Everything was through the app. Which worked awesome with no issues.Michael J.
Moving Truck Rental in Williamsburg, VA at Peninsula Ace Hardware
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Williamsburg, VA 23185
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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When calling the toll-free U-Haul number no one ever answers the phoneNANCYTERESA M.
The back roller door to the truck wouldn't open when I reached my destination. I called uhaul and was on hold for 2.5 hours. I put in a Service request but no one even responded for an hour. I finally figured out that the rubber seal on the bottom of the door had melted and the door was stuck. I was able to get it open after that but it delayed my move by 4 hours and forced me to move furniture in the boiling heat. Uhaul needs to warn renters about the possibility of these doors getting stuck and give instruction on how to manage the issue. This was a huge problem for me!!Holly P.
The truck was dirty and not swept. The truck needs maintenance really bad. It constantly made a loud bump sound in the engine. It would not go faster than 40 miles. Checkout guy was rude and not friendly.TERESA LYNN H.
My overall experience with Uhaul on this move was pretty terrible - I had to pickup a truck 1 hour away from my location, though when I was notified of this, the person who helped me update my rese was great. But, on arrival to this location, staff had issues with their system, causing me to lose the mileage benefit provided at the initial contract change. Further more, I was given less time with the truck than on my original reservation. I'm glad I got to move, but damn, price gouging people in tough situations, geeze.Andrew J.
Make it so we can drop off the truck in front of the store instead of behind itMargaret D.
the app check in process is really bad. lots of issues with the technology. I had to go inside to check in anyway. Staff said lots of people complain about it and they have told U Haul but nothing changes. Very pleased with the way the staff took care of things.Susan K.
Customer service was very helpfulRobert B.
I have been a loyal customer of Ace Hardware for 35 years. And have used U-Haul from that location before satisfactorily. I had ordered an appliance handtruck and it was not available. That was upsetting because I had something heavy to move. What I don't understand was total lack of concern from the woman that served me that morning. No apology. No attempt to mitigate the loss. Her manager, Matt, was there during the conversation and offered no comment. I guess the question to U-Haul is whether U-Haul can guarantee items are going to be available at a particular location. If not, it should be clearly indicated. I would have checked first and made other arrangements.JOHN M.
The truck I used could use a good cleaning in the main cabin. The normal wear and tear is fine, nothing terrible, but it's just kind of â€œwell usedâ€. Smells kinda weird. Like everything just needs to be wiped down with a Lysol wipe or something.Alanna B.
I was very happy with Ace and the pickup service. The truck was well-maintained and clean and ready when I arrived. However, ALL the items I requested 2 weeks in advance were not available. Not a single one. No dollies, no blankets, nothing was available. No one in town had them either (Ace looked for me). I feel that an email notifying me of this would have been appropriate so I could make other arrangements instead of scrambling on moving day. And apparently this is a common problem. Uhaul, please stock more items and set your pickup locations up for success!Tonia H.
Very happy great customer service.... Thankskathline M.
Nothing....The Ace Hardware location is great. Employees were outstanding.Carlton R.
Very efficient and good customer serviceTy H.
Great experience, very helpful.Pamela W.
Clean your equipment after every return and get your billing straight dont bs someone about it.Warren H.
Make sure the tires hold air. My parents were stuck on the side of the road for 6 hours waiting on a new tire.Patrick B.
All went well. No suggestions. Second time I've used within a week.Edwin R.
All good. I dropped off with my phone.PATRICKROBERT D.
Truck was in very poor shape and the AC went out on the 2nd day. When I returned the truck I was changed for a second day. 2 hours past pick up time. Not the way to gain repeat businessRobert A.
Everything was great Very professional .GLORIAANN M.
Great customer service.Robert S.
Shorter wait time. Make sure equipment ordered is in stockPaulette H.
Online reservation and pick up were a nightmare- it said my truck was checked out by me and it wasn't. I went inside and someone else had â€˜my' truck. I was also charged for it! The people at ace were very confused but nice. They reversed the charges and got me a different truck, but only for 3 hours. So it is only due to the hardware employees NOT U-HAUL that I could do anything.Lisa N.