Unfortunately my complaint is something the location has no control over. Cell service in this locations immediate area is awful, the 24/7 pickup service is very hard to do due to this. While picking up this order, i was kick out of the app at the end and unable to certify the condition the van. It had damage the I was unable document and was dirty in the cabin and cargo area. Lots of grim and dog hair
Charels M.- Virginia VA
- Williamsburg
- 23185
Trailer Rental & Towing in Williamsburg, VA at Peninsula Ace Hardware
(U-Haul Neighborhood Dealer)
210 Monticello Ave
Williamsburg,
VA
23185
Contact Us
210 Monticello AveWilliamsburg, VA 23185
Services at this Location:
Location Hours
- Mon-Sat: 7:30 am - 7 pm
- Sun: 9 am - 4 pm
- 24 hour customer return
One-Way and In-Town Local Rentals in Williamsburg, VA 23185
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
-
Moving Trucks
We have the largest selection of new trucks!
-
Trailers & Towing
Our cargo and utility trailers start at $14.95!
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
Great location. Everything was through the app. Which worked awesome with no issues.
Michael J.- Rating:
- 4.0
When calling the toll-free U-Haul number no one ever answers the phone
NANCYTERESA M.- Rating:
- 5.0
The back roller door to the truck wouldn't open when I reached my destination. I called uhaul and was on hold for 2.5 hours. I put in a Service request but no one even responded for an hour. I finally figured out that the rubber seal on the bottom of the door had melted and the door was stuck. I was able to get it open after that but it delayed my move by 4 hours and forced me to move furniture in the boiling heat. Uhaul needs to warn renters about the possibility of these doors getting stuck and give instruction on how to manage the issue. This was a huge problem for me!!
Holly P.- Rating:
- 4.0
The truck was dirty and not swept. The truck needs maintenance really bad. It constantly made a loud bump sound in the engine. It would not go faster than 40 miles. Checkout guy was rude and not friendly.
TERESA LYNN H.- Rating:
- 4.0
My overall experience with Uhaul on this move was pretty terrible - I had to pickup a truck 1 hour away from my location, though when I was notified of this, the person who helped me update my rese was great. But, on arrival to this location, staff had issues with their system, causing me to lose the mileage benefit provided at the initial contract change. Further more, I was given less time with the truck than on my original reservation. I'm glad I got to move, but damn, price gouging people in tough situations, geeze.
Andrew J.- Rating:
- 4.0
Make it so we can drop off the truck in front of the store instead of behind it
Margaret D.- Rating:
- 5.0
the app check in process is really bad. lots of issues with the technology. I had to go inside to check in anyway. Staff said lots of people complain about it and they have told U Haul but nothing changes. Very pleased with the way the staff took care of things.
Susan K.- Rating:
- 5.0
Customer service was very helpful
Robert B.- Rating:
- 2.0
I have been a loyal customer of Ace Hardware for 35 years. And have used U-Haul from that location before satisfactorily. I had ordered an appliance handtruck and it was not available. That was upsetting because I had something heavy to move. What I don't understand was total lack of concern from the woman that served me that morning. No apology. No attempt to mitigate the loss. Her manager, Matt, was there during the conversation and offered no comment. I guess the question to U-Haul is whether U-Haul can guarantee items are going to be available at a particular location. If not, it should be clearly indicated. I would have checked first and made other arrangements.
JOHN M.- Rating:
- 4.0
The truck I used could use a good cleaning in the main cabin. The normal wear and tear is fine, nothing terrible, but it's just kind of “well usedâ€. Smells kinda weird. Like everything just needs to be wiped down with a Lysol wipe or something.
Alanna B.- Rating:
- 5.0
N/A
Floyd N.- Rating:
- 5.0
I was very happy with Ace and the pickup service. The truck was well-maintained and clean and ready when I arrived. However, ALL the items I requested 2 weeks in advance were not available. Not a single one. No dollies, no blankets, nothing was available. No one in town had them either (Ace looked for me). I feel that an email notifying me of this would have been appropriate so I could make other arrangements instead of scrambling on moving day. And apparently this is a common problem. Uhaul, please stock more items and set your pickup locations up for success!
Tonia H.- Rating:
- 5.0
Very happy great customer service.... Thanks
kathline M.- Rating:
- 5.0
Nothing....The Ace Hardware location is great. Employees were outstanding.
Carlton R.- Rating:
- 5.0
Very efficient and good customer service
Ty H.- Rating:
- 5.0
Great experience, very helpful.
Pamela W.- Rating:
- 2.0
Clean your equipment after every return and get your billing straight dont bs someone about it.
Warren H.- Rating:
- 4.0
Make sure the tires hold air. My parents were stuck on the side of the road for 6 hours waiting on a new tire.
Patrick B.- Rating:
- 5.0
All went well. No suggestions. Second time I've used within a week.
Edwin R.- Rating:
- 5.0
All good. I dropped off with my phone.
PATRICKROBERT D.- Rating:
- 3.0
Truck was in very poor shape and the AC went out on the 2nd day. When I returned the truck I was changed for a second day. 2 hours past pick up time. Not the way to gain repeat business
Robert A.- Rating:
- 5.0
Everything was great Very professional .
GLORIAANN M.- Rating:
- 5.0
Great customer service.
Robert S.- Rating:
- 4.0
Shorter wait time. Make sure equipment ordered is in stock
Paulette H.