Customer Reviews for Peninsula Ace Hardware
(U-Haul Neighborhood Dealer)

2102 reviews

210 Monticello Ave   Williamsburg, VA 23185

(757) 220-2235

Location Hours

  • Mon-Sat: 7:30 am - 7 pm
  • Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(757) 220-2235

210 Monticello Ave
Williamsburg, VA 23185

Services at this Location:

Location Hours

  • Mon-Sat: 7:30 am - 7 pm
  • Sun: 9 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Great location. Everything was through the app. Which worked awesome with no issues.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Allen M. 
Rating:
4.0

When calling the toll-free U-Haul number no one ever answers the phone

NANCYTERESA M. 
Rating:
5.0

The back roller door to the truck wouldn't open when I reached my destination. I called uhaul and was on hold for 2.5 hours. I put in a Service request but no one even responded for an hour. I finally figured out that the rubber seal on the bottom of the door had melted and the door was stuck. I was able to get it open after that but it delayed my move by 4 hours and forced me to move furniture in the boiling heat. Uhaul needs to warn renters about the possibility of these doors getting stuck and give instruction on how to manage the issue. This was a huge problem for me!!

Holly P. 
Rating:
4.0

The truck was dirty and not swept. The truck needs maintenance really bad. It constantly made a loud bump sound in the engine. It would not go faster than 40 miles. Checkout guy was rude and not friendly.

TERESA LYNN H. 
Rating:
5.0

Customer did not leave a comment.

Harry B. 
Rating:
4.0

My overall experience with Uhaul on this move was pretty terrible - I had to pickup a truck 1 hour away from my location, though when I was notified of this, the person who helped me update my rese was great. But, on arrival to this location, staff had issues with their system, causing me to lose the mileage benefit provided at the initial contract change. Further more, I was given less time with the truck than on my original reservation. I'm glad I got to move, but damn, price gouging people in tough situations, geeze.

Andrew J. 
Rating:
3.0

Customer did not leave a comment.

VICTOR S. 
Rating:
4.0

Make it so we can drop off the truck in front of the store instead of behind it

Margaret D. 
Rating:
5.0

the app check in process is really bad. lots of issues with the technology. I had to go inside to check in anyway. Staff said lots of people complain about it and they have told U Haul but nothing changes. Very pleased with the way the staff took care of things.

Susan K. 
Rating:
4.0

Customer did not leave a comment.

Margaret N. 
Rating:
5.0

Customer did not leave a comment.

Thomas N. 
Rating:
5.0

Customer service was very helpful

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
2.0

I have been a loyal customer of Ace Hardware for 35 years. And have used U-Haul from that location before satisfactorily. I had ordered an appliance handtruck and it was not available. That was upsetting because I had something heavy to move. What I don't understand was total lack of concern from the woman that served me that morning. No apology. No attempt to mitigate the loss. Her manager, Matt, was there during the conversation and offered no comment. I guess the question to U-Haul is whether U-Haul can guarantee items are going to be available at a particular location. If not, it should be clearly indicated. I would have checked first and made other arrangements.

JOHN M. 
Rating:
4.0

The truck I used could use a good cleaning in the main cabin. The normal wear and tear is fine, nothing terrible, but it's just kind of “well used”. Smells kinda weird. Like everything just needs to be wiped down with a Lysol wipe or something.

Alanna B. 
Rating:
5.0

Customer did not leave a comment.

DAVIDJEFFREY B. 
Rating:
5.0

N/A

Floyd N. 
Rating:
4.0

Customer did not leave a comment.

RICHARD E. 
Rating:
5.0

Customer did not leave a comment.

SARAHASHLEY LAWS W. 
Rating:
5.0

I was very happy with Ace and the pickup service. The truck was well-maintained and clean and ready when I arrived. However, ALL the items I requested 2 weeks in advance were not available. Not a single one. No dollies, no blankets, nothing was available. No one in town had them either (Ace looked for me). I feel that an email notifying me of this would have been appropriate so I could make other arrangements instead of scrambling on moving day. And apparently this is a common problem. Uhaul, please stock more items and set your pickup locations up for success!

Tonia H. 
Rating:
5.0

Customer did not leave a comment.

PAMELA W. 
Rating:
5.0

Very happy great customer service.... Thanks

kathline M. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Nothing....The Ace Hardware location is great. Employees were outstanding.

Carlton R. 
Rating:
4.0

Customer did not leave a comment.

Burton R. 
Rating:
5.0

Very efficient and good customer service

Ty H. 
Rating:
5.0

Great experience, very helpful.

Pamela W. 
Rating:
2.0

Clean your equipment after every return and get your billing straight dont bs someone about it.

Warren H. 
Rating:
4.0

Make sure the tires hold air. My parents were stuck on the side of the road for 6 hours waiting on a new tire.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Nelson B. 
Rating:
5.0

All went well. No suggestions. Second time I've used within a week.

Edwin R. 
Rating:
5.0

Customer did not leave a comment.

Arnold C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMRANDOLPH B. 
Rating:
5.0

All good. I dropped off with my phone.

PATRICKROBERT D. 
Rating:
5.0

Customer did not leave a comment.

Edwin R. 
Rating:
3.0

Truck was in very poor shape and the AC went out on the 2nd day. When I returned the truck I was changed for a second day. 2 hours past pick up time. Not the way to gain repeat business

Robert A. 
Rating:
5.0

Customer did not leave a comment.

rob H. 
Rating:
5.0

Everything was great Very professional .

GLORIAANN M. 
Rating:
5.0

Great customer service.

Robert S. 
Rating:
4.0

Shorter wait time. Make sure equipment ordered is in stock

Paulette H. 
Rating:
5.0

Customer did not leave a comment.

GROCHELLEADOLF D. 
Rating:
5.0

Online reservation and pick up were a nightmare- it said my truck was checked out by me and it wasn't. I went inside and someone else had ‘my' truck. I was also charged for it! The people at ace were very confused but nice. They reversed the charges and got me a different truck, but only for 3 hours. So it is only due to the hardware employees NOT U-HAUL that I could do anything.

Lisa N. 
Rating:
2.0

Customer did not leave a comment.

Joshua M. 
Rating:
4.0

N/A

Drake V. 
Rating:
5.0

Customer did not leave a comment.

KAITLYNGARDY W. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY AGGRAY-A A. 
Rating:
3.0

The employees customer service not very good the young man that checked me out was awesome but when I went to return in evening girl was really rude and just flung keys to me cause it wasn't full of gas

Shandy M. 
Rating:
5.0

Due to COVID, we opted for the mobile checkout and return. The checkout went smoothly, but the website kept getting stuck during the return. I ended up reloading several times the step where we took photos of the odometer and fuel guage before it would allow me to go to the next step.. Very frustrating.

Gregg M. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

Vladimir B. 
Rating:
5.0

Customer did not leave a comment.

ALLAN S. 
Rating:
5.0

I beleive your company should have some kind of incentive program or a rewards somehow to make the rental experiance more enticing some kind of new slogan with incentive just trowing it out ther

David W. 
Rating:
5.0

Customer did not leave a comment.

Dion J. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

don't require masks

William W. 
Rating:
1.0

The pickup site employee said no hand truck nor pads available. Did not try to find any. And said truck had to be returned full of gas but it was only 3/4 full. Pulled the wrong contract and said I had four days. But I really only had 3 days. I bought a hand truck at the pickup site. Called UHaul and they reimbursed 1/2 of cost. Truck was relatively new but did not have backup camera like the Penske trucks. Dropoff site employee was less than cordial and only interested in when truck would return. Overall a very bad experience. Will not rent Uhaul again.

TAUMISILL D. 
Rating:
4.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

luis L. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
1.0

The guy didn't explain anything to me and this was the first time I had rented a driving uhaul. I don't realize until after that the back of the truck leaked.

Christine D. 
Rating:
4.0

Customer did not leave a comment.

Karen D. 
Rating:
5.0

Outstanding experience no changes needed

WILLIAMLOUIS B. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
2.0

The sales person was rude.

BRYANT W. 
Rating:
5.0

Customer did not leave a comment.

NORRISMONA W. 
Rating:
1.0

Customer did not leave a comment.

JUAN G. 
Rating:
3.0

Customer did not leave a comment.

Thomas G. 
Rating:
4.0

The 10 foot vehicle did not have a full tank of gas.

PATRICIAM C. 
Rating:
5.0

Nothing the transition was very easy and smooth , great services

Joan J. 
Rating:
5.0

Customer did not leave a comment.

Maurice A. 
Rating:
2.0

They were not helpful. We're not friendly at all.

pat D. 
Rating:
5.0

Customer did not leave a comment.

EMILYJEAN S. 
Rating:
5.0

Customer did not leave a comment.

Sally P. 
Rating:
3.0

Cab of truck was dirty. I spent over 30mins cleaning the cab so I wouldn't be penalized for someone else's mess.

Wade K. 
Rating:
5.0

nice customer service...

MICHAEL R. 
Rating:
5.0

Everything went well from pick off to drop off, couldn't have been any better.

Christina K. 
Rating:
3.0

I had extra charges on my invoice, would have been nice to know those were coming vice just seeing a charge on my account

EILEEN H. 
Rating:
5.0

Customer did not leave a comment.

Stell M. 
Rating:
5.0

Nothing that I can think of. It was great

Susan P. 
Rating:
3.0

I made reservations to pick up truck up on January 16th 2021 before leaving or getting in the truck my right side mirror was busted up, I told the worker she didn't offer me another one the truck had a few problems with it however I didn't have a choice because I had to pick up my furniture to transport it FROM Williamsburg to Annapolis Md one way an I think that the company should pay Half of my bill, plus the Worker signed my paper to let them know that the truck had some concerns with it!! Not good at all!

Daryl Q. 
Rating:
5.0

Customer did not leave a comment.

Zabrina W. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY D. 
Rating:
4.0

Customer did not leave a comment.

Tobias J. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

None noted

Timothy P. 
Rating:
4.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Nothing.

Linda G. 
Rating:
2.0

That truck was disgusting. Considering it s a pandemic it should have been properly cleaned. Very disappointing. I had to use my own cleaning supplies to clean out thst truck because my 1 year old had to ride in it

Catherine H. 
Rating:
4.0

In this vehicle was no possibility to use my gps thru cell phone , the phone can not be charged because there was no USB port and the sig lighter outlets were not working. Very inconvenient especially on long trips.

Gerard O. 
Rating:
3.0

A better way to know that ace hardware is also uhaul though.

JOSEPHALLEN L. 
Rating:
5.0

Great customer service. Keep up the good work.

PATRICIAM C. 
Rating:
5.0

I wasn't told how to adjust the seat but I didn't figure it out. Short people just need to know these things. Everything else went well.

NORRISMONA W. 
Rating:
1.0

You did everything right

DIANALYNN J. 
Rating:
3.0

Customer did not leave a comment.

JEFFREYWADE H. 
Rating:
4.0

Customer did not leave a comment.

PETERMICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
No reviews have been submitted for this location.

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