Had no problem at all dropping off the trailer.
CONRAD V
Customer Reviews for Peninsula Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a horrible experience the last time I used U-haul I was left on the side of 95 for 3 hours with a flat tire so I was hesitant but this experience was incredible and positive
mary bGreat thanks!
Gary BThe first trailer was dirty and the lights didn't work but they switched me out quickly.
Scott MBig D, the gentleman who helped me inside was personable and considerate in my needs. The “woman” who took care of hooking up and getting on my way was an excellent technician and thoroughly enjoyable to work!!! Thank You All!!!
Mark AStaff was helpful and got me the best rates for what I needed.
MARILYN MI reserved 15ft truck on the same day. Very professional staff. The truck was clean and seemed to work well enough.
TIMOTHY QThis location facility and personnel are impressive,, professional, and efficient. Great customer service.
Don WThe customer service of Diane and Big D was outstanding!! Smooth, seamless and friendly !!
STACY QThank you!
WILLIAM DThis location was in the middle of a hardware store in a strip mall. There was no parking lot specifically for U-Haul business, so trucks were scattered through the shopping center lot. The U-Haul service desk was a kiosk in the middle of the store with a bit of of a back-up since there was only one attendant. Otherwise, no problems.
Thomas HNone
Duncan RGreat service
DAVID CThe staff they were great people very professional I would definitely recommend them to my friends and family.
CARLOS JFriendly reception; nice store. quick and easy return.
Scott BThere was no one at the uhaul desk. so I had to do everything online.
SCOTT WThe location was great. The truck was clean. However, the truck seemed to have a very limited turning radius and insufficient power.
Bradford BGreat Ace hardware store, but U-Haul seems to be a self service sideline. I have not had any paperwork problems, but I always feel like I am on my own to park and unhitch.
CRIS MI was asked if I wanted the insurance. I replied no, but the $40 charge ended up on my bill. I also reserved 6 furniture pads, but this location didn't have any available.
Thomas CMilitary PCS. Forced to use a 15 ft truck, despite reserving 10 ft. Forced to pay for 15 ft and additional fuel. When I received the emailed receipt the day after I dropped off, it did not annotate that I returned the truck early, and thus I was charged for a day I did not use the truck. Ace Store manager was unhelpful and condescending when I talked with him.
RONALD SThe facility did not have any blankets or dollies. There’s a disconnect between the Internet and available inventory.
JAMES SWas charge 2 days due to employees inaccurately documented my pick up and drop off time.
TORION SQuick and easy online check in and check out!
PIERRE FI can’t think of anything!
Richard RBest U-Haul experienced I have ever had!
Kristen EThe provider must share a shopping center parking lot with many other businesses. There is no dedicated lot for U-Haul to use.
RONALD SEase of Services - Great help!
Mark SThey were really very nice, and explained the details well. No improvement necessary.
BARBARA CGood job receiving the equipment
WILLIAM WUHAUL rates of $1.09 a mile are outrageous. It was just .89 and that was much higher than Penske. I left the Penske dealer I was using because of poor customer service. Love Ace Peninsula and their service but getting hard to justify paying so much more than Penske rates.
Glenda MBig D was super nice and professional. I don't like having to park and go inside and wish they had a small office out back just for rentals. It's an Ace hardware.
SCOTTFARVER MThey switched my location and nobody knew what was going on.
SANTINI WProfessional staff, smooth check in/check out, clean operational vehicle. Would recommend location and plan to use again in the future.
KEVIN CThe window inside needed to be cleaned as well as the interior of the storage area. I swept it out before giving it back.
RANDAL WI should be allowed to select my drop off location. There was a u-haul dealer 1 mile from my unloading location but your app only gave me 2 choices, neither of which were close by. I had to drive 40 minutes out of my way to one of locations your app provided.
Christopher MThey are always friendly and helpful here.
WILLIAM RContinue the great and friendly service.
PAUL FI didn’t get the guys name that took care of me but he was awesome and very friendly
TAMARA BVery friendly people again which is nice when dealing with moving.
PAUL FAlways clean and professional
Sohrab TThe U-Haul online experience is really bad. Your website requires the entry of far too much personally identifiable information. It is obvious that U-Haul is harvesting and selling the personally identifiable information for secondary gain. The process of renting in-person was even worse than on-line because the personnel at the rental site did not know how to use your website and they were inattentive to what I was saying to them - this caused them to rent the wrong trailer type to me -- which doubled the length of time needed for unproductive administrative activity. Next time, I'll rent from a different vendor (i.e. NOT UHaul).
Michael hThe staff is great to work with they are very helpful and professional
DAVID OOverall a pleasant experience.
CURTIS DEvery part of the process was easy from making the reservation online to picking up the truck and returning at the end of the day. I was met by Steve who is very knowledgeable of their rental process, explained everything in detail and got me on my way. Upon my return I was met in the parking lot by one of the employees who with a great big smile stated good afternoon sir I’ll take the keys you don’t have go inside. She also inquired as to how my experience was which I replied great! Thanks TrueValue-U-Haul.
ALBERT HClean the interior.
PIERRE BGreat service from Dave at this location, who helped me pick out the correct hitch receiver to match my vehicle and the trailer I rented. The trailer itself was well engineered and in great condition, which made the 3,000 journey worry free.
SCOTT W