Customer Reviews for Penn Tire

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Penn Tire

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Todd H. on

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The personnel were friendly and made dropping the trailer off very easy.

Raymond G. on

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Customer did not leave a comment.

Chelcee Z. on

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Extremely rude and depreciating staff. When we made the reservation, we were given 2 free days by the call center so our allowed days to keep the trailer were supposed to be 9 days. They refused to acknowledge those 2 free days even though it was clearly input into the system on our order and charged us for those 2 free days plus 5 extra days it took us to make it to our destination due to transmission failure issues plus having to replace the harness due to having no lights at night and having to replace one of the tires which was completely bald. If we didn't have to deal with mechanical issues, it would have only taken us 6 out of the 9 days to make the trip and return the trailer. Renting and driving a trailer with bald tires is illegal and the trailer should have never left the lot until it was replaced. We made the staff aware of the bald tire when we picked it up but they couldn't replace it and just informed us to take it in to a tire shop to get replaced. So that is what we had to do. Having to replace the bald tire and light harness on the rental trailer on top of having to repair a transmission on our vehicle which delayed our trip by 5 days and then getting belittled by staff when dropping it off for no reason and having our 2 free days ignored has made us extremely unhappy with our Uhaul experience. We know shit happens and we dealt with it and did our best to make our trip in the least time possible. Even spent all night unpacking and cleaning out the trailer immediately after pulling in to our new home despite being tired from the long trip just so we could give the trailer back as soon as possible, but to have all that thrown back in our face was unnecessary and outright wrong.

STEFAN C. on

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Truck was great, only 20000 miles on it.

Timothy A. on

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I checked in online to save time at the pickup location. When I went to pickup it didn’t matter, I had to wait and reenter all the documents and info again into a “slow” computer!

Dwayne J. on

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William S. on

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Stan K. on

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James V. on

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The guy who helped me when I rented the trailer was outstanding.

amanda S. on

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Jason C. on

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steven A. on

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Joseph W. on

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The shop was very dirty and the right tail light on the trailer was inoperable.

Linda C. on

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Rental person was kind and friendly. Easy to talk to, and very personable. Nice change from some young people who only mumble!

JASON W. on

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glen W. on

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edward K. on

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Aaron W. on

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Clyde K. on

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Didn't like that I had to drive 20 miles ot of my way to return a trailer here when I drove past other locations. No fault of Penn Tire but uhaul corporation.

Katherine S. on

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Thomas C. on

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Only had one unit on the premises & it was blocked in & snow covered. It was a small garage that was busy with little parking. Had slow service with the Internet which led to slow processing.

David D. on

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Customer did not leave a comment.