Penneys is closed Saturday & Sunday! I returned my trailer 8 days early and they didn't refund me! There was a child working the counter who knew nothing!
JACK B.
Customer Reviews for Penneys Towing Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast, friendly and pleasant to work with
John T G.We waited and waited doe an agent. We asked an employee who knew nothing about drop off. Someone came back and was able to help Us but we had no guidance until the person returned.
Dawn M.Excellent Service owner of Penneys was awesome!
Gregg G.I did self check out because the location was closed and it was a little Confusing figuring out where to go but overall an easy and convenient process!
SAMANTHALAUREN F.A qualified yes on recommending to a friend. The truck was great - in good shape, clean, well-maintained and with a nearly full tank. The lock box process to get the key was good once we figured it out. But the negative was that the furniture dolly and pads that we prepaid were not there and there was no one there on a Saturday at 1 pm who could help us with that. On the plus side, UHaul was very quick in issuing our refund for the missing items.
Patricia H.Service was great. Easy pick up and drop off. Will definately use this location again
RICHARD C.Picked up the vehicle, it was ready on time, and dropped it off about 3 hours later at the same location. Very convenient.
Frank G.Needs a new battery for truck
Walter T.I HIGHLY Recommend this Uhaul Location! Steve is a gentleman and very helpful.
COREY K.I was instructed to top off the truck on return only used it for four hours to my surprise it needed 2gallons of gas seven dollars only drove the truck 11.3 miles not happy
John S.They were very nice to deal with, overall it was a great experience.
VERBY H.Good as is.
tom P.The transmission was rough hard and too long getting out of gear, brakes squeaking loud coming to a full stop
Brian O.Personal was amazing!
Sergio B.Friendly, well managed, efficient.
John D.Great place
GARY D.Everything went smoothly. Special accommodations were made to enable me to pick the van up early Sunday morning! Will go to this location first whenever I need a van again.
David H.no problems at this location
jeff D.They said it was inspected but a head light was out and caused me issues. Had to leave later.
Giacomo T.More specific instructions on where to leave the van. But overall very good experience.
Chris C.Quick courteous helpful service! Van was new (1100 miles) and easy to drive. Night time drop off with a lock box for the key was very convenient.
David H.The mobile check in was extremely tedious and did not make us aware of how it was going to work prior to pick up so it was difficult. Ultimately I had to switch to an in person check in that was lightning quick and efficient
Vanessa G.I think the rental company should have told me the u-haul van was considered a commercial vehicle. I never rented a van before and did not know this. I went on the LIE and received a ticket from the police. It is something that could have been mentioned at the time of rental. I would have given an excellent review if it wasn't for this added expense to the day.
Joanne M.