We had our move set up with the U-Haul facility in Pueblo CO. At the last moment,, we were informed that we had to pick up your truck in Penrose CO, which added another 30 miles to our trip mileage, plus our extra fuel. Then we found out, in Penrose, they weren't set up to accept cash, only a credit card. Our credit limit wasn't enough to pay the total amount, so we had to ask for help from our daughter and her husband. If it weren't for them, our move to South Dakota would have had to have been canceled. Then, the picture on our contract form showed that the gas tank was full. When we got in the truck, the gas gage indicator was on the 1st mark, not on the "F" mark. When we returned the truck, we filled it up to that same 1st mark, but we had to pay them an extra $15, to top it off to the "F" mark. We have used your services before, and never had all this trouble picking up your truck, or returning it. We were never informed that there would be a different pickup location, or that they wouldn't accept cash. So, because of all the problems we had, we will choose a different facility, for our next move.Janet H.
Customer Reviews for Penrose Auto & Truck Tire LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location has a real lack of cleanliness, so do the people who work there. I don't think they even knew that a truck would be coming.Samuel S.
When we arrived, an employee was not there yet but arrived about 3 minutes later which was fine. The office was dark, cold and a bit dirty. The employee was incredibly nice but the office was not well maintained. I felt like the truck was not as clean as it could be. There was debris left in the back which we had to sweep out and the cab needed a deep wipe down. The seats were pretty dirty and the steering wheel needed to be cleaned as well. I felt like the truck could have been a bit more clean for the distance we were about to travel ( we spent about 15 hours in the truck).GRACE F.
The place was more of a mechanic shop, which wasn't a big deal. But, the U-Haul rep was no where to be found to inspect the drop off. I left the vehicle with the mechanics. Also, my $100 deposit was not fully returned to me. Why??? Because I picked up the U-Haul at 8:50am and was to return on May 1st after moving into the home that was available on May 1st. Apparently, U-Haul doesn't recognize the date of drop off, just the time. So, I was picking up the keys and unloading the truck when I was supposed to be turning it in. So, I got charged an additional day for turning in 7 and a half hours past the 8:50am pick up time. That pissed me off.Bernice L.
What's a very enjoyable low stress tripMICHAEL K.
Trying to contact U Haul is impossible! No live person and this is the second bad experience with U Haul that I've had. Phone menu is NOT helpful and neither is website. Contract is still in error and I was overcharged despite the local agent trying to dispute the charges.BARBARA M.
Customer did not leave a comment.David S.
No improvement necessary. VERY a friendly and helpful. Thank youBeverly J.
Customer did not leave a comment.THOMAS M.
Was rude not helpful when mentioned being overcharged. Will not use againdavid T.