Customer Reviews for Penticton Brake & Wheel

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Penticton Brake & Wheel

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Julie V.
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Customer did not leave a comment.

soren S.
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Kevin is efficient, polite and professional. Very accommodating.

Michael D.
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harald R.
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Phillip M.
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Steve H.
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JUDY B.
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We found these guys to be super professional. This next comment has nothing to do with them and EVERYTHING to do with UHAUL policy. Whose bright idea was it for the customer to have to fill the truck's gas tank up to the level it was at when it was received??? Fire that person. Why should the customer have to put gas in the tank up to "just over half a tank"? Have you ever tried to fill a tank to a specific level before? If I fill it up a little bit less, I get charged. If I fill it up a bit more (or in our case this time, a lot more) do I get a refund? Do I even get a thank you? SOLUTION - Have clients DROP OFF truck completely full. Next client picks up truck with a completely full tank. If the customer drops off a truck that isn't completely full...BILL THEM for it. A much more accurate and efficient system of doing things. Don't believe me? Take one of your trucks out and pretend it needs to be filled a millimeter UNDER the 3 quarter tank mark. Count how many times you run back into the truck to check the progress and in the end, figure out how much more money you spent putting the gas in than necessary.

harald R.
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Max D.
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Brody H.
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Jim is an excellent representative for uhaul and will get the highest recommendations from me to anyone looking for those services

Dennis R.
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Justin B.
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Everything went well

Curtis P.
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Craig L.
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Greg G.
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Chris D.
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Deborah J.
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Friendly and quick. Explained everything thoroughly. Thanks again!!

Gordon K.
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Daniel D.
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Consistent pricing Example from penticton to whitecourt 775 dollars. From whitecourt to penticton 1415 dollars.

Alan K.
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Leslie J.
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No improvement needed..everything was great

ROBERT W.
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Brandon B.
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Our experience was terrible we booked for Osoyoos wrong truck website crash wrong lock on truck. I will be calling and expecting a full refund.

James S.
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Jeff T.
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Rick T.
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My drop off point was Oliver but because there was no drop off point in Oliver I had to drive the truck and incur extra miles and gas back to Penticton, I don’t think I should have been charged for the extra miles.

DOUGLAS G.
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The rental truck stank of old cigarette smoke and was filthy inside the cab. The Penticton location had zero moving supplies which was an unknown problem for me, as I had to rush around to find alternate source of supplies. I had ordered the needed supplies from Uhaul, but had no indication that delivery of supplies was not part of my rental confirmation. I did not like the elaborate check-in process, the multiple times I needed to have my drivers licence photographed and electronically submitted.

Brian H.
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The service person was very friendly, and helpful.

Michael S.
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George H.
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Trevor W.
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Wayne M.
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Not a thing, our U-Haul experience was most excellent, thank you. W & C.

david F.
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Kathy P.
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Double ramps would be useful for loading larger items ie scooters, or washer and dryers.

ROBERT W.
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Jacqueline W.
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Kelly W.
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It is nice to have the mobile text features, however I was not aware of the checkout ability. Since I had already dropped the truck off at the location I had to wait for the owner to check on it on his day off. Good to know for the future.

Mike S.
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Nobody at the location and no real area to return units. No posted store hours anywhere or even an after hours number to return the unit.

roberto B.
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Don B.
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john M.
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Rude rude rude . When i first went in. He was very rude . Useing the phrase "i dont care what you do" when asking questions. 3-4 times. Im no into sitting here and typing it all out . BUT its a very dirty shop with very rude man. Ill never go back there again. Uhaul equipment was very good condition .

Shirley P.
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Robert N.
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Debbie C.
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Claude C.
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None All was good, highly recommended

Walter H.
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david T.
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Everything worked out great .... for my first U-Haul experience

DONG HUNG K.
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patrick B.
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Tracy K.
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Staff here are great !

Graham M.
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I was really please with my van . No problems at all .

Neil B.
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After hours drop off

Clarissa L.
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Friendlier staff, he was pretty busy which made him act curt towards the customers

Jennifer L.
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Jake G.
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always satisfied

Martin K.
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joel K.
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Mario P.
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Richard L.
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Very Good

Gary S.
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One of the tires blew on our cargo trailer. We called the Penticton U-Haul location and they were quick to ask us if we were okay (first question) and then to ascertain that our vehicle was good, the trailer was not impeding traffic, etc. They gave us the right number to call to report the incident to U-Haul central booking and then had us bring the trailer in (we were fortunate to have a spare boat trailer tire with us that fit) to replace the ruined tire and to check the other tires for wear. We were very pleased with how efficient the process was and how helpful the U-Haul people were.

COstel C.
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I didn’t find the registration papers!! I couldn’t find the overhead light switch!! But anyway, great service!! Thanks a lot, guys!!!

brianna S.
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Allow space for drop off.

Robert R.
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Tucked away location, hard to find.without sat. nav. Provide large scale map of immediately surrounding roads and streets..

Connie O.
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Never anyone there so I just dropped off

Richard C.
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Nothing required for improvement. for the contractor in Penticton, great service.

Timothy Z.
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Bruce C.
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John L.
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wayne S.
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ROBERT W.
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You guys are great but the location can get a tad cramped to pick up and drop off.

Gavin G.
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Filled in all forms and photos the night before and person at reception said they weren't there. So we had to do it all again. I think this dealer needs a better and faster computer and someone who is a little more congenial to customers and makes you feel like you are a valued customer not an annoyance .

Chris W.
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Awesome people

Susan B.
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John P.
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Sophia J.
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James B.
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david M.
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There was a problem with my online reservation but the staff at Penticton Brake and Wheel were great to deal with in person and made everything work quickly and easily. Great job guys, well done!

Robert B.
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Yves G.
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We had to sweep and mop trailer floor. It was dirty.

Jennifer W.
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ian O.
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You could improve the quality of feedback by making the questions in this questionnaire less black and white. A scale of 1 - 5 wold be better.

Loretta E.
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Super quick check out was a great experience overall was excellent

Ian A.
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David R.
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We were pre booked a month in advance for a truck in OLIVER BC. The day before our booking they called to say they have no trucks for us! She advised there was a smaller truck ready for the afternoon of the following day. We booked well in advance to ensure we had a truck. We were not given an apology at all. She said there is a larger truck in Penticton we can go get. We had no choice but to change or plans and go out of our way to get this rental. Uhaul really had us over a barrel as we had no other option. I have not heard back after filing a complete complaint with uhaul. They have no respect for customer service. So unimpressed. Why have pre booking options if you can’t come through?

Kenneth C.
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Sean C.
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Michael P.
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Tony B.
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Location is in an auto repair garage, a working environment, so it is very busy and messy, as they are working hard on other things and the whole rental business kind of gets in the way of regular business. They have always been accurate and helpful, but obviously distracted by the other on going business.

Jordan S.
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Ed W.
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Stay as you are service was great manager couldn't have been any better

Patty F.
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terry J.
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Very busy so instructions rushed.

satinder G.
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Great customer service. Very fair and was on time with everything

Scott M.
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This customer service representative told me that if I had taken the trailer back to all of her aware I had rented it from it would’ve saved me over half the cost.

Cynthia M.
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Michael D.
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Eduard R.
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I am not impressed with head Office. They canceled my first rental for an unknown reason. The second one they wanted me to pick up the Truck and trailer at 2 different locations which would take me an extra 4 hours. On the drop off they changed the preffered drop off location again and it took me some time and convincing to get the pick up and drop off lines up. ( very Stressful) I dropped the truck and trailer off at the same time and got charged extra for the trailer because of the system being down. Took some time to get that sorted out again. Not impressed with U-Haul head office at all.

Debra B.
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Jacqueline S.
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Only comment I have is that I was told by staff that I could drop off Uhaul at any location in Edmonton. Found out later that this was not the case...you have to drop it off at the location specified in your contract. Good guy though...quick and friendly.

frank F.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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