Tie down winches needed some lube I think. But everything worked fine.
james p
Customer Reviews for Penticton Brake And Wheel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was all fine staff were friendly and helpful
Robert RAlways courteous staff. Great place to pick up stuff.
Ed CBe more friendly.
leslie dChange rental location to a company that wont blame U-Haul head office and say they aren’t responsible for shitty U-Haul planning.
Derrick RKevin was great to work with and made my moving experience hassle free
richard hI rent the 5’ X 9’ trailers all the time from this location and have no complaints. Except for the fact that U-HAUL DOES NOT SELL THE 5’ X 9’ ramp trailers!
Justin WOffer pictures of the equipment to the customer.
Keith BThe truck on the outside wasn’t washed inside cab great
dean vGreat service and friendly staff
Anthony CCharged me an extra 48 dollars im quite angry I even put 40 gas in it before I returned it.im going to dispute the 48 charge with my credit card company
mathew rUnfortunate that the Uhal closest to me did not have availability but more Unfortunate that I had to travel further to return truck. It's been a while since I have last rented but I appreciated being able to drop off at closest location!
Dawn MThe truck floor was very dirty and so were the blankets that I rented with the truck. So my furniture got dirty from using the blankets. And a few of them were wet so we just couldn't use them. I explained that to the franchise owner the next morning when he phoned me to complain that we had left the blankets unfolded. He even tried to charge me a $25 cleaning fee! Which I got reimbursed after calling Uhaul Customer Service. So I would use Uhaul again, but not that franchise location.
Sylvie BThe service was excellent and no room for improvement, Thanks.
Larry HThese guys have always been great. Uhaul did not communicate to them that I was dropping off the truck with as much gas as I received it with. I was charged an additional $278.50. Not their fault I’m taking it up with uhaul as I was expecting my full refund from the whole order as the truck they gave me had no gas, was full of water, and could not be replaced.
Ronald SI have rented many times from this location. The people there are always great to deal with.
Darwin SClean and friendly. Accepted visa debit.
Amy WMake sure the vehicle is actually checked over.
richard gI felt it was way too expensive
pat las above both locations and location representatives were great to deal with, Thank You.
mark hEverything was just right, gd job.
Ted BQuick drop off friendly staff
Graham JQuick drop off friendly staff
Graham MGreat location, and very organized. Quick & convenient drop off. Thank you!
Jennifer P2 horrible U-Haul experiences in a month. Would NOT recommend to anyone.
James VThe receiving location was brilliant.. I didn't even have to move my pick up upon delivery as the fellow hand bombed the trailer after un pinning for me. Thank you and Merry Christmas to the Penticton U-Haul location
pam aAlways a good experience Great staff there
Douglas SBetter selection of vans available for one way rentals. The van I got was significantly bigger than what I needed. A TM, BP or BE would have been large enough for me and much better mileage and lower in rental cost.
David CI had to change the size of moving truck a few times. Whenever I called I was treated extremely well. Great service and professional staff.
Gord SFriendly, knowledgeable staff
Jamie FGood people to deal with
ian cBreach of Confidential Information via an Employee.
brandon kThe battery in my Uhaul truck was faulty and it died every night due to the cold. I had to call Uhaul service every morning to get the battery boosted. Waiting every morning for about an hour for a boost was highly inconvenient. Everything else was fine and it is a good Uhaul location.
Daniel HEverything went so smooth and simple.
Dan BSweep the inside and wash the exterior, it was caked with dirt including the license plate which wasn't readable.
Clive GHave coffee available for customers in the morning hours.
blake kThank-You Very reliable vehicle, Will be back to rent the Pick Up again
Debby KNothing. The drop off went without a hitch ! 😆
Steven SI am very satisfied with the service. Thank you so much…
stephen MVery helpful I would recommend the Penticton location
Bernard DI had no reservation, but yet I received a quick and prompt service.
Robert BKeep up the good work and customer service.
craig gI purchased the roadside assistance, and we needed to use it. The lady that answered the phone (Danielle) was not the most helpful. Coughed and hacked on the phone and was rude. Then called to check on our assistance 3 hours after it arrived and we were in bed.
Andrea A