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DOUGLAS R
Customer Reviews for Penticton Brake And Wheel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My problem was not with the dealership but with the representatives who called me beforehand and advised me there would not be the 26 ft moving vehicle I required in Osoyoos. Instead they told me to pick up the unit in Penticton and they would waive the mileage charges from Penticton to Osoyoos and back. When I got to Penticton the representative there told me he is unable to waive those charges. After getting to Osoyoos with the unit I spoke with the representative in Osoyoos who told me they had a unit my size available. I wasted my time and money because these folks that called me to finalize the reservation were not able to get me the rental I needed where I needed and gave me false information about waiving the mileage charges.
LOUIS FPoor customer services, the cab of the truck was disgusting and filthy. The price for klms is absolutely ridiculous. I will not rent or recommend renting from this location ever again
CANDACE NThey were very courteous and helpful.
SCOTT LQuick service. Friendly. Trailer was not swept out but pretty clean.
Gregory Lready on time. helpful. quick and easy
RONALD KToo inexpensive, could have been 2x, and I thought it would be still economical.
JOHN LBecause the store was closed on Sunday by 5:00 pm, we just dropped off the trailer using the self drop off, was super easy.
Arthur AKevin was great Easy drop off
James MWe ordered moving blankets with the truck, he just said didn't have any, didn't really care
TONY GIs assume they would be helpful but it was closed just did key drop
GAYLYN CFantastic and easy process
Phillip EI appreciate your service and will use it again in the future. The only thing that confused me is that I receive too many emails that I think are unnecessary. Thank you.
MARNER PThe Key Drop off isnt the safest, but its a small town.
Mary UI reserved a truck for a Chilliwack BC location for a one way trip to Alberta. 2 Days before my planned trip I was advised by your Vancouver Head Office that "No trucks are permitted to leave the lower mainland area of BC for Alberta because too many are doing so". I had movers ready to assist me. I was able to find a truck in Penticton BC. Which meant a 4 hour drive to pick it up then another 4 hour drive to take it to my load up location. As well as the gas that I had to pay. I lost a day of packing and was forced to drive 8 hours unnecessarily. 604-325-6646 was the Vancouver number that told me I could not rent a truck in Chilliwack. Also your Vancouver office could not be understood as their English was terrible. I need to rent another one way trip for May 2025 but will not rent with U-Haul ever again.
Mark NBooked trailer for 24 hours, only to be told it had to be back after 7 hours. Paid full price for 24 hour service and couldn’t finish my tasks with car trailer
CHRISTIAN MExtremely small location in cul-de-sac. No parking for 27’ truck up front. Too close to other businesses with no parking signage. High risk accident area.
MARK SAlways good
JUSTIN WI have had no issues with U-Haul at any location that I has used
David LVery good service. And friendly.
RODNEY RThe inside of the uhaul box was dirty and not swept out.
ANDREA JQuick, efficient, skilled. Great place to drop off the trailer. Staff parked the trailer for me which lessened my stress.
Chantelle BI had a pick up booked and scheduled for 9 o'clock. The trailer assigned to me was contaminated with debris when I arrived. It was not cleaned in a priority manner until 9:30.
Daniel BThe representative provided misinformation regarding multiple topics and lost my reservation at one point.
JASON PThe staff here have always been excellent. For this last drop off they went above and beyond. Very good customer service, and much appreciated.
EDWIN AOwner was great. I originally dropped it off at the Dawson location as per reservation instructions. The owner at Dawson was polite but indicated I couldn’t leave it there for whatever reasons and said I needed to go to Industrial. The owner at industrial was as confused as I was but was polite and accommodating.
ALYSHA Pall good thanks
YATIN DBattery died every time I shut it off. Also the time I rented one before they never sent me back the difference in my deposit
ANDREW SNothing that I can think of
ALAN BMy 20’ truck was VERY dirty Felt like an old truck driving Expensive one way
MICHEL TMinor points lost for cleanliness due to sticky cab floor and some forgotten Tim Hortons garbage. Although overall clean. Pick up & drop-off was fast and sufficient. I've used this location in the past and I will use this location in the future. The 9' cargo van for the week was a great deal. Thank you
CRYSTAL-NICOLE JIt served its purpose perfectly, conveniently located, and worked great.
Michael SNo personnel on site as it was Christmas Day (not an issue) and no issues with this drop off location but I won’t be recommending U-Haul due to having the pick up location changed to another city last minute and it being a remote pick up. The online sign in is an absolute joke and phoning customer service was far from helpful. When I finally got access to the vehicle (an hour and a half later than the scheduled pickup) the truck only had a 1/4 of a tank of fuel. In the future I will avoid using U-haul at all costs.
Clifford CAll good except was charged high because I didn’t fill Up Gas tank to its capacity volume I pick up … charging: 30. $ for labour and 37 for gas .. and yet I put 28$ of my own which I only had cash on hand … would like a refund of 58$ If possible…. Thanks … Will be reusing truck rental this Saturday coming…
BENITO LExcellent/ pricing& service top notch!!
DAVID MMy rental email guaranteed me a 10’ Truck to be picked up in Summerland at 11am on Saturday November 30th. I was called the next day to be told I could pick up my rental in Penticton between 9 AM and 10 AM. When I got there they no longer had any 10 foot trucks available and I had to drive a 14 foot truck. What happened to the guaranteed availability?? The location was fine, the gentleman doing the paperwork was great.
Sarina SYou can actually make sure we have a booking and do not have to travel more than 2 hours to get what we are looking for when we have booked it 2 months in advance. We had to go to 2 different cities/towns to get the trailer and then had a flat tire after we got to Vernon, bc and had to call roadside service
KODY PThe truck cab was not cleaned from the previous user. There were clumps of long dog hair all over the seat, and floor along with dog marks on the dash and window As I have allergies to animals, I had to clean the cab before driving it on the long distance haul. Also the location was a mechanic garage and the owner/operator was trying to juggle both his car repair business and the UHaul rental business. This caused a log jam at the extremely small reception desk and there were 3 UHaul customers waiting for service/pickup.
DWAIN MThis owner is always friendly prompt and professional. I will continue to go to him for my uhaul needs. Thank you!
LOUISE DMy reservation was lost, though we had an email confirmation of booking from the dealer. The minivan we booked for November 9, 9 am- 12 pm, was not returned. Kevin, the manager, never apologized. I received a larger vehicle instead which was much harder to navigate for me as a woman.
GALIA KThe van truck needs the brakes looked at they has a wobble under braking to them. The van was empty for the trip home. If there was any sort of load in the back of van the driver would have issues braking on hills. Also the heater was fully on hot all the time so truck cabin was uncomfortable. Had to open window and keep turning the heat off and on to regulate. This van needs to be fixed for the next rental.thx call me if you want more info
DAVID CNever talked to anyone
ROBERT BForgot to add paid for trolly and was very rude. No apology
ROCHELLE DSome Mofkin boss ass people at this location
Simon K