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Mykelle B
Customer Reviews for People Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome customer service. EXTREMELY KNOWLEDGEABLE AND VERY PROFESSIONAL!
Jacquette GAs for the location, it was what I needed. I opened the driver door. I was immediately pissed. It was dirty and wreaked of marijuana. The floor was sticky with some type of fluid. The rear of the truck where I had to load and store my belongings was just as freaking dirty. The previous renter left a piece of foam that I just assumed belonged to a twin size bed. Something I HAD TO DISCARD! It wasn’t like I had a choice of trucks. That was the only truck available once again. So needless to say this was my last time utilizing Uhaul. The previous rental was by my daughter. We were driving from Ga. to Ca. She got literally sick as a result. The truck was NOT fit for a cross country trip and filthy. Infested with ants. Once again NO other truck available. I was NOT happy then because she got so sick as a result and could not drive. That truck drove like it had just been sitting for years. Raggedy! Just a freaking gas guzzler. Spider webs, ants blowing out of the heater, wipers shot. To add insult to injury. A road call was due to change headlights and wiper blades, no wiper fluid, just in time before the sky opened up.This rental just proved to me that Uhaul doesn’t value its customers.
Yolanda FThe vehicle I rented had the check engine light on. This truck only had 30k miles and being a mechanic myself this truck should have been serviced before being rented. The truck was clean with minor damage but mechanically this truck should have not been in service. This location is clean and inviting and recommend this to anyone wanting to rent from here.
TAURUS SGreat service and most of all outstanding equipment
William SNothing needs improvement. Everything was perfect. Mr Jeremy is very professional. He represents your company well.
James WKey drop off location. Park and leave. No customer representative available at the time of my drop off.
Kathi AA more obvious song for the rental office. The counter person was excellent. He was very helpful and patient.
Ronald SI had the best experience with Jeremy
Latoya BGreat customer service !!!!!
Teshay WNothing. The employee was fast and efficient and I was in an out faster than I ever have been at any other location. Thanks!!
Brian PPerfect
Sophia HSpent most of mileage looking for gas stations to continuously put air in tires, kept leaking out air. Figure everything would have been taken care of before customers rent equipment. It’s dangerous to have 3 tires leaking..
TARYN AEasy process to reserve and return
Randy CExcellent customer service..
Bergette SThe worker was very exciting and friendly to deal with. He was very professional and knowledgeable of the questions I’d asked. Thank you Uhaul
Artees FJEREMY WAS AMAZING!!!! The property manager at this location was just a delight. Professional, provided exceptional service. Handled crisis with the greatest of easy. Will be using this facility in the future. -Athena
Athena AJeremy has absolutely great customer service
Tawana DJeremy was awesome & patient. We encountered problems with my hitch being 1 7/8" & needing a 2" ball. After 4 trips to Autozone (because ball wouldn't come off), I finally bought a whole new assembly for a 2" ball and got it changed out...and Jeremy was able to get me on my way!!! 👍
Beverly FRepresentative that was at the location when I picked up vehicle was very helpful and did a phenomenal job. I didn’t get the gentleman’s name but on 29 June that morning at 12:00 pm whoever was on the shift. He did a phenomenal job, making sure I wasn’t knowledgeable, and provided me with all the services that was needed.
Laquisha BPlease make sure the cabins are deodorized, including the vents. I’ve never smoked, but I felt like I smelled like smoke after riding in the cabin. The smell came through the vents when I had the ac on. It was not pleasant at all.
KATHY FGuy working was very professional, and helpful. So, nothing to change.
Glenn MI really can't think of anything.The front desk person was super!
Connie SNo clear indication of where to park Uhaul's for after hour drop offs. Could be better lighting especially for evening/late night drop offs. Parking lot has some significant dips that should be addressed.
Celena AOverall the convenience for the pickup and drop off.
lurene cNothing, the Associate did a great job.
Michael HI think everything was fine. The young man was professional and respectful to all clients and regardless of time he was very patient and understanding to clients who had questions and made sure you fully understood. Thank you.
terrell jHave enough trucks. I was forced to use a smaller truck and I had to make more trips.
JARRETT MThe personnel were very friendly and helpful. Awesome!
Annette WGreat customer service
Laticia HJeremy was excellent his customer service and help was Top Notch I wish all employees were like he is thank you it was a great experience
Angelo KJust keep doing what y’all are doing everything went fine including the sale guy Jeremy he was also awesome. he was very knowledgeable with this company, and the transaction was smooth. with no problem I will rent from this location many more times when needed. Jeremy has it under control. Thank you so much.
Sylvia FY'all did great but the movers ,which was alpha wolf movers, I would never recommend. They put mattress on top of television,and top of everything. I sent a message for them to call me back but have not heard from them. I asked them to put a pole for bird feeders in the truck and they didn't. I am furious and missing a cord that I plugged into television that would put my movies on tv from phone. I am furious. They stopped on my time to McDonald's which I paid for and they went to wrong location after I told them it was not Rd it was the one on Montreal circle so that was also waste of my time I paid for. It took me hours and hours to detangle my stuff and stuff fell out of truck because they didn't utilize the space correctly. They were also well it smelt like marijuana smoking. I am furious and would not at all happy with them. They didn't show up until 10:30 to start either. Also they dumped a cooler full of food on the bed of truck. I took pictures of all of this. Sherry Hutto
Sherry HMake sure the customer has enough time to do everything that need to do without charging double the price…i feel I was overcharged.
Judith RI'm so glad this location was available to accommodate me . My reservation was made for another location. We I got there the truck was dirty inside the cab and the loading space. The young gentleman at Salem Road was very nice and helpful.
Sandra REasiest travel and return ever! Thank you!!!
Tracy GI was not made aware that i would have to load my own vehicle on transport. This delayed me by 2 hours I originally reserved my yruck and transporter from a tve Conyers location on Dogwood where i have rented many times with excelent customer service and attention. Let the client know that this location i(Covington is not full service prior to pickup of an auto transport. When speaking to customer service i was given the choice of refunding the trailer.... how does this resolve the problem of me moving my belongings and car to my new home ?
LAWRENCE ELocation was literally around the corner - so convenient! Jeremy was friendly, fast, efficient and even helped me with my photo and ID.
Dana Pcheck your transmission to make sure its not falling apart
Edgar BMy transaction was flawless and fast. The customer service was on point! I will never use another Uhaul rental location if I can help it. Thank you for hiring such an amazing young man!
Shawn RI dropped the truck there but they were closed.
Andrea WThe vehicle was clean except the floor boards.
Demetria TMake sure the equipment is clean and gassed up. I shouldn’t have to stop for gas first thing.
Mike LClosed for Lunch?
Sarah EThe uhaul in person representative was great. He made the process easy and the customer service I received was wonderful. Over all I enjoyed my experience with uhaul.
Kenesha RExcellent customer service
Randy CThe gentleman who assisted me had quite a bit of customers however he was very courteous in assisting everyone’s needs and getting us all out efficiently, smoothly and satisfied.
Latonia RIt took over an hour to pick up the truck that had been reserved. Only one person was there and he was very slow.
Tony SThe process took way too long. The attendant was not able to get the paperwork done and had to call in another person to finish the process. U Haul needs to add tongue jacks to the trailers, they are way to heavy to try and lift. I imagine there are many back problems created for customers and employees.
TIMOTHY EAll is good
Larry R