Customer Reviews for Peoples Choice Service
(U-Haul Neighborhood Dealer)

121 reviews

6200 Chew Ave   Philadelphia, PA 19138

(215) 844-1690

Location Hours

  • Mon-Wed: 10 am - 4 pm
  • Thur-Fri: 10:30 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 6/21/2021 - 6/25/2021: Closed

Services at this Location:

Contact Us

(215) 844-1690

6200 Chew Ave
Philadelphia, PA 19138

Services at this Location:

Location Hours

  • Mon-Wed: 10 am - 4 pm
  • Thur-Fri: 10:30 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 6/21/2021 - 6/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The lady who helped me was very pleasant to deal with. She even sprays the van before each customer uses it.

Tamika R. 
Rating:
3.0

My account didn't have “pick up truck” at the time of the pick up. I had to call multiple numbers and was delayed by 2 hours to finally pick up my truck.

Ahmad S. 
Rating:
5.0

Service agent was closing location but made the extra effort to stay open to help me with my rental that was really appreciated by her, she provided five star service I will use her location and recommend my friends also

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Charlene O. 
Rating:
5.0

Very nice people and efficient.

Gregory F. 
Rating:
5.0

Customer did not leave a comment.

Cynthia R. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
1.0

Mobile pickup was awful. The site kept crashing and not loading and it took over an hour for me to finally get into the truck. I would highly recommend just going to a store with actual people there. Or better yet go to Home Depot up the street. This wasted my time and stressed me out and delayed my whole day.

Brianne O. 
Rating:
5.0

Customer did not leave a comment.

HOSEA S. 
Rating:
5.0

Just continue to have great people helping with the distribution of your product

kenyon M. 
Rating:
3.0

The location did not open on time.

David T. 
Rating:
4.0

Customer did not leave a comment.

Maksim T. 
Rating:
4.0

Customer did not leave a comment.

Sudhir N. 
Rating:
3.0

I scheduled my Uhaul pick up for 9am. I was traveling “one-way” therefore there was not a guarantee where I would pick up my truck until 48 hours before. Thankfully the location was only 10minutes away from where I was moving from. I traveled two hours that morning to arrive early. I arrived And the store was closed. I called Uhaul and was told that location does not open until 10. Meanwhile, I had scheduled movers through Uhaul as well for 930. I understand the trucks traveling one way are not guaranteed at certain locations, but the time of the store opening should be consistent ESPECIALLY when I scheduled everything with the movers through Uhaul and had pickup at 9 and movers at 930. I contacted my movers (who are great and accommodating) and they switched their time to 1030. So I go back to this location to pick up my Uhaul at 10, when I was told they open And when I was told my reservation was for - and No one was there. The woman showed up at 10:15 - very apologetic stating that she had nothing listed for this morning. However - miraculously she pulled up my reservation - so it was obviously listed. Needless to stay - movers were waiting as I showed up at my apartment. Moving is stressful enough and this did not help.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Shantih B. 
Rating:
5.0

Customer did not leave a comment.

laneisha C. 
Rating:
1.0

The address was inaccurate, so it took us a few minutes to find the truck. The key was in the wrong lockbox and it took us over an hour to get in touch with someone who could help us get the key. The truck was parked on a residential street with limited parking spots; multiple neighbors got angry with us (and U-Haul) because they were upset we were parking on their street.

Leah B. 
Rating:
3.0

closest location to home, but only one size available one tire half inflated tow light lit , sometimes felt as truck struggled to get out of 2nd gear otherwise acceptable

STEPHEN C. 
Rating:
4.0

Customer did not leave a comment.

Elyse H. 
Rating:
5.0

Customer did not leave a comment.

Avedis A. 
Rating:
4.0

The pickup site located a drop off location many miles from my final location even though I stated I was going to Owings Mills.

Carolyn C. 
Rating:
4.0

inside truck was not cleaned out

JONATHAN P. 
Rating:
4.0

Thanks

Quincy J. 
Rating:
2.0

Customer did not leave a comment.

Helen G. 
Rating:
5.0

Customer did not leave a comment.

Shantih B. 
Rating:
5.0

Customer did not leave a comment.

Sarah H. 
Rating:
5.0

Customer did not leave a comment.

Shantih B. 
Rating:
1.0

This is the worst U-haul location I have ever been to. No personnel on site, no instructions as to where to drop off the key (had to talk to customer service over the phone for an hour before I was advised what to do). The mailbox to drop off the key is not a designated U-haul mailbox but rather a black box simply marked 6200. There was no available parking on the street either. Would NOT recommend to anyone.

Heidi S. 
Rating:
2.0

The 15' van we picked up smelled heavily of cigarette smoke; someone had clearly been chain smoking in it and no attempt appears to have been made to deodorize it. It was awful to sit in the cab for the move.

Daniel G. 
Rating:
1.0

Guy never answered our calls concerning the truck. We had alot of issues

TONDALAYA H. 
Rating:
2.0

I paid for dollies and none were in the truck. Couldn't get a hold of anyone at the location. The main U-Haul number gave us bad info so we weren't able to get replacements.

Nikkia M. 
Rating:
5.0

Customer did not leave a comment.

Francine W. 
Rating:
2.0

I was scheduled to return the truck much closer to where I was moving my items too. After the confusion at the pick up, when I was speaking with your representative she told me I should bring the truck here, much further away. She TWICE told me to take it to 2600 Chew Ave. I brought it there, and as you can see from the address of this location, it was the wrong address. So I had to drive this 26' truck much more around the cramped streets of this neighborhood. When I arrived at this location, there was a sign on the door that said, "we're on vacation today, be back tomorrow." so I left it on the street and dropped the keys in the key slot. Horrible experience.

Randall M. 
Rating:
4.0

No problems encountered; informative, easy accessibility, polite and informative …… seamless!

Antoinette B. 
Rating:
5.0

Charlene was great! Excellent customer service. Everything went smoothly.

Jan B. 
Rating:
3.0

This is the second time in 1 year that I've rented from this location & both times there was not a representative there at the time appointed

Karen G. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS J. 
Rating:
5.0

Customer did not leave a comment.

Marquis W. 
Rating:
5.0

Customer did not leave a comment.

Shantih B. 
Rating:
3.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

It was a great experience, and I had a very clean uhaul truck. I'm so happy to have a uhaul location so close to me, were I had to move from one location to the another. I will definitely use from this location again. The staff member at the 6200 block of chew st. Phila. Pa. 19144 "Charlene, was very pleasent and delightful. Thanks again !!

WAYNE R. 
Rating:
2.0

Don't charge for second day of rental if return is 6 minutes over 24 hours

Brady B. 
Rating:
5.0

Excellent service.

margaret K. 
Rating:
4.0

The app was terrible. I spent 30 mins trying to get it submit my photos.

Kate D. 
Rating:
5.0

The office hours aren't what they say they are on the door

Karen G. 
Rating:
4.0

Customer did not leave a comment.

troy T. 
Rating:
1.0

Customer did not leave a comment.

Kendria C. 
Rating:
3.0

the truck was dirty but who cares, it rides real nice, pickup location was very convenient!

Lorraine J. 
Rating:
1.0

The location was poorly staffed with only one person working. The employee was multi-tasking between helping me process the U-Haul transaction and helping someone with an unrelated task over the phone. The employee commented multiple times about their multi-tasking abilities when in reality it came across as unprofessional and confusing as to who was being helped. The office felt like the heat was turned off which made for an unpleasant experience. Lastly, the employee had me sign off on the rental agreement prior to inspecting the vehicle or explaining what I was signing. This became an issue at the drop off location when they attempted to charge me a cleaning fee for returning the truck in the manner in which I received it.

Dustin N. 
Rating:
5.0

Everyone that I spoke with on the phone and dealt with in person were incredibly helpful and friendly.

JOHN Y. 
Rating:
2.0

Never chose to do self pick up. Ended up having to do it and it was a mess. Keys were not where they were supposed to be. Took forever to get a rep to check License which cut into my time I paid for to move. Truck did not shift well while driving. Needs better maintained for the next person. Also I did not agree to the charge of the overage on miles. I was told a rep would call and we never received one. Overall I was screwed out of money both for your mistakes.

Jaclyn C. 
Rating:
4.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Roger W. 
Rating:
5.0

Customer did not leave a comment.

Shantih B. 
Rating:
5.0

Charlene is awesome! She is prompt, caring and efficient every time we rent

Shantih B. 
Rating:
3.0

Customer did not leave a comment.

ricarido S. 
Rating:
5.0

Customer did not leave a comment.

george P. 
Rating:
5.0

Customer did not leave a comment.

SHANTIH B. 
Rating:
5.0

A Very Very Excellent and professional Operation. Ms. Outerbridge, is the best!

John Y. 
Rating:
5.0

We always receive excellent care and service when using this location. We will definitely use them again and refer to a friend

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

Ames A. 
Rating:
5.0

Customer did not leave a comment.

Ames A. 
Rating:
3.0

increase selection of available equipment

LUKE C. 
Rating:
2.0

Customer did not leave a comment.

Grace G. 
Rating:
5.0

Customer did not leave a comment.

Shantih B. 
Rating:
4.0

The woman there was fighting the phone and internet outage while I was checking in. She did a great job in spite of the technical problems. I would recommend this site to anyone.

joe H. 
Rating:
1.0

So much. This was a disaster. The place was not even opened when I went to pick up my truck and I lost out on moving time. I'm SO DONE with Uhaul. One of the worst experiences I've ever had with a company.

Sarah K. 
Rating:
3.0

The location was closed on the weekends and leaving a truck along the side of the street felt a little tentative. I did call and leave a message when I left the truck. The staff member called back on Monday and assured me that all was well. She was delightful.

Carey D. 
Rating:
5.0

The location was perfect and the staff was very professional.

Marlise L. 
Rating:
4.0

Customer did not leave a comment.

mark F. 
Rating:
4.0

The woman I delt with was friendly and efficient.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

GIDEON R. 
Rating:
4.0

You could have larger dollies, straps for the dollies & moving blankets

TONI B. 
Rating:
4.0

Customer did not leave a comment.

Julian J. 
Rating:
2.0

Truck had just been dropped off by previous user and was not completely inspected by agent. Right outside rearview mirror was broken and would not stay in place.

Kevin S. 
Rating:
4.0

Customer did not leave a comment.

Richard Paul M. 
Rating:
5.0

Charlene is amazing. She is always fast, courteous and efficient. Best customer service ever!!

SHANTIH B. 
Rating:
5.0

Charlene is a really wonderful person to work with. She remembers me and my employees and treats us all as friends. She is fast and efficient too. A great business person!

SHANTIH B. 
Rating:
3.0

Not the best of neighborhoods plus the location was far from my house. The service agent assisting me was very friendly and professional though.

JOSE F. 
Rating:
1.0

No place for after hours drop off.

James J. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

Customer service was Great! She was busy, but she made sure I was served in a timely manner.

TAMI C. 
Rating:
5.0

very east rental and nice people working at this location

GIDEON R. 
Rating:
1.0

Customer did not leave a comment.

candice W. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE W. 
Rating:
5.0

Very friendly and professional staff! Would definitely refer them to friends.

Dara L. 
Rating:
3.0

Customer did not leave a comment.

FATIMA E. 
Rating:
5.0

Customer did not leave a comment.

MARTIN L. 
Rating:
5.0

Customer did not leave a comment.

kandai F. 
Rating:
4.0

Customer did not leave a comment.

Jonah S. 
Rating:
4.0

Customer did not leave a comment.

RICHARD S. 
Rating:
2.0

This location was not able to provide the utility dolly that I reserved online. I had to drive 5 additional miles to a larger Uhaul center to pick one up.

ANTHONY T. 
Rating:
4.0

They was Great,,,,,,

IZOLA M. 
Rating:
3.0

it is better to rent from an actual uhaul location instead of authorized representatives. Better knowledge regarding equipment and usually larger with multiple employees for assistance.

GAIL F. 
Rating:
4.0

Please exterminate trucks after use, I am now battling bed bugs that I had not had in my old house, nor were present upon inspection of the new house.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

KEITH D. 
Rating:
3.0

Only negative was the parking. When I dropped off there was hardly any space, but might have been due to snow.

Gabriela G. 
Rating:
3.0

Customer did not leave a comment.

LAUREN B. 
Rating:
3.0

Customer did not leave a comment.

PETER G. 
No reviews have been submitted for this location.

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