Customer Reviews for Peoples Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Peoples Storage

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Angelia S. on

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Jack on trailer had a broken handle. Everything else was great.

Jerry E. on

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Customer did not leave a comment.

lee J. on

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michael A. on

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Christopher M. on

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All good

Zachary S. on

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I left the tank at 7/8 full when I picked it up at 3/4. I was charged for more gas. I uploaded a picture of the tank when I checked it back in. Also, the Uhaul was dirty when I picked it up. Before returning, I wiped it down and swept out the back. I completely disagree with these charges. If the person working at the place where I dropped it off filled this in, then it is absolutely unacceptable. He was extremely disgruntled by the fact that I had to return it there. He told me to return it to a different location that was not listed on the contract. I called Uhaul and a customer service representative told me to leave it where my contract indicated. Then, the employee at the location was yelling at me and telling me he was going to charge me for parking it at the location. I called Uhaul again and they ensured I was fine. This is completely unacceptable and I want these charges dropped because they are false. I received a second email with less gas and an additional .9 miles. The employee was not wearing a uniform, had headphones in and did not appear to even work there. Would not recommend this location to anyone.

Joseph R. on

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I ordered and was charged for a dolly and a cart. There was neither in the uhaul when I got to the moving site. I am aware that I should've checked before I took the truck, but even after calling the location, no one picked up and no one helped. Upon returning the truck an hour after mg scheduled time, I received a notification via email from equipment recovery that the truck had not been returned, indicating I would be charged extra. The service counter guy was inept and had to retrieve his manager to process my payment. There is nowhere to park. 0 out of 10 would not recommend to a friend.

rachid B. on

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Jon G. on

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Elena G. on

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Out of the way .

SCOTT B. on

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jasmin A. on

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carlos S. on

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Great Service

Elsie G. on

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Christian Y. on

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Honestly don’t really remember the guy’s name who helped me but he was very helpful & accommodating. Definitely will use them next time I move !

Amod S. on

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Carlos D. on

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I was charged for fueling the truck even though I returned the truck with 1/4 tank which exactly what it was when I received it. The guy who brought the truck around told me it was $10 to rent a dolly when it was actually only supposed to be $7. The facility does not answer the phone when I call to sort it out so I have to drive all the way back. The receipt that was emailed to me states that the tank was at 1/8 of a tank which is not true at all. Obviously this is just what I get for returning the truck after hours so now its my word against theirs. The truck felt like it needed an alignment really bad. Not only will I never use this location again, I will never be a customer of u-haul again. Absolutely terrible.

Wanda W. on

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Nothing, the agent was very nice and helpful

Traci C. on

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nat H. on

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Great Customer service, would go back or recommend a friend for any future moves. Great guy at the front desk he make the company look great!!!!

Autumn O. on

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Lazaraus U. on

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The customer service was decent but the truck was dirty and smell like someone had smoked in it for hours prior to me renting it. Wasn't pleased with the equipment.

J Richard S. on

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fix gate

ALEXANDRA B. on

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The building smelled like smoke and the man who knew about U-haul was out for 20 minutes even though we had made an appointment on line. The staff was all kind and apologetic, though.

kumaran R. on

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Andrea C. on

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Staff was excellent

Sean B. on

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Make sure items requested are in the truck

cozette A. on

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Let me start off by saying that I originally had a reservation with the Earthship Inc. location also on 56th street and they were simply despicable. I arrived to my reservation 30 minutes early only to find that no one was at the establishment. I called 3 times and i went to voicemail. When i finally got tired of banging on their door I called the 12225 56th location where the owner informed me that he had a truck for me rent . When I arrived he metme with an apologetic and helpful spirit after hearing about my predicament with their sister location. He was quick and effecient with filling out my information for the rental as well as adding a fuel credit for my trouble. I will recommend this location to my fellow college students in need of a U-Haul. Thank you so much!

Troy B. on

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Richard R. on

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Very nice experience

Dexter I. on

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Nancy D. on

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Tahir T. on

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I had no problem with the whole service, the guy was pretty nice person and friendly. The truck was an old one but I guess it’s not something I can change with one review :)

JAY H. on

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juan P. on

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Charlishia S. on

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Staff was unprofessional and I was charged for additional items that I did not request. When I called I was transferred several times. At this point my issues still remains unsolved.

Vannak P. on

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The lady that works here lives in the office with her cats. Very unprofessional work ethic and environment. Apparently she has to pay for the internet. Why is that a problem? And why is she the only one working there? I want my refund!

Rebecca H. on

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Very bad service , furniture left in truck from previous renter . Poor customer service , return was a nightmare Will NEVER USE UHAUL AGAIN

Carlene R. on

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Great experience

william Q. on

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They need more space

Moutasem J. on

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michael S. on

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Extremely cluttered place that is very hard to get a big truck in and out of

likhith Y. on

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Juliette M. on

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kevin U. on

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Nothing! In fact the corporate stores, can learn something from the site manager over at People’s Storage!! ??. Manager has a positive attitude with all the customers as I was waiting to be seen! Just impressed with his abilities to handle every situation that was presented to him! Very professional and humble! Skip the big stores! This place still handles customers like a pop & mom store! Love it! Thanks Tony will be using you again! And not just Uhauls. Possibly a Storage and your New moving Company! Been a pleasure!

Richard D. on

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The gentleman that helped me was very friendly and helpful. 5-star service. Thanks!

Caitlin T. on

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Customer did not leave a comment.

manthan S. on

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I liked the person working there. He was super friendly and easy to communicate with. Super happy with the service.

Alexis J. on

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I was charged for twice the mileage that I actually used

peter A. on

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Rhonda W. on

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Everything was great! Thanks!

paul K. on

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Improve your reservation system. I reserved a car hauler 1 month in advance and confirmed it 1 week in advance with local Punta Gorda uhaul store. Had plans to pick it up Monday and drive to Michigan that afternoon. I got a call that Monday morning from local store saying he didn’t have a car hauler for me. WTF? He gave me uhaul traffic number and I spent 45 minutes on the phone while they tried to locate a car Hauler for me Closest one they could find was 2 hours away in Tampa but I had no choice but to drive up there and get it. Total breakdown on UHAUL’s part. Very disappointing. At least the guy that ran the Tampa store took care of me.

brenda R. on

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mikalai B. on

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Susan W. on

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Ryan T. on

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The staff was completely incompetent. They told me I could pick up my truck an hour early, but when I arrived no one was there. I ended up having to wait the full hour to get my truck. When they arrived they sounded like they weren't expecting me. Then to top it off they gave me the wrong truck.

Colelina K. on

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Lavorris S. on

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Jennifer W. on

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ROB N. on

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Edward A. on

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Khaled K. on

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Pamala W. on

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They were friendly

Melony T. on

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I can't think of anything. It was easy to make my reservation online. When getting the van I found it to be quick and easy. Upon return I had no problems. Nice smooth transaction from the start.

trenise D. on

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regina M. on

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N/a

JUAN R. on

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Very customer friendly

Rick T. on

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Fast Friendly and Knowledgeable

Rick T. on

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Great customer service

MARIO F. on

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Great staff

Christopher L. on

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Have more options

Antonio S. on

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Kambale K. on

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Beverly N. on

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The online/mobile phone check in was garbage. It requested that I speak to an associate. The associate was very helpful tho!

Christopher J. on

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Johnattan H. on

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Very unorganized and unprofessional. Was never given a contract. They tried to rip me off and double my mileage. But I recorded everything. They should close that place down.

anthony B. on

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Nothing!

Joey H. on

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It was an easy process picking up and dropping off

Jose H. on

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It’s awesome...quick in and out getting the truck and dropping off. Great customer service.

Randy B. on

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Customer did not leave a comment.

TANYA M. on

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Truck dirty...but no biggie...truck functioned fine and great staff at pick up location!

HELENA L. on

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Fast and efficient service!!! In and out!!

Shayla H. on

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Customer did not leave a comment.

Anirudha K. on

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HELENA L. on

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PEDRO T. on

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Jennifer A. on

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People’s storage went over and beyond with customer service. I will definitely rent again in the future and refer my friends and family.

June H. on

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The employees were great.

Regina C. on

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Excellent service!

jose N. on

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Keep the good job , and Tony

Artis P. on

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The U-Haul guy was fast courteous and professional and gave me other options and I think I got a good deal and doing the whole ordeal it was no stress or pressure

dansheng S. on

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The equipment and your service is excellent, the charge is reasonable, I'll definitely recommend this location to my friends.

James W. on

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newer equipment

huyen L. on

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Customer did not leave a comment.

adrian D. on

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ARNOLD S. on

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The interior convenience light in the cab did not go on when the door was opened nor was it obvious if their was a switch that controlled it. The lights inside the truck body also did not activate.

Annastasia M. on

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Frank L. on

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Nothing, Great! I was in and out within 30 minutes and received excellent customer service! The only thing that would be nice is to honor a military discount. Look it up, less than 1% of the U.S population serves this great country and I feel they all should get a discount. I was surprised when I asked and was told there was no discout. Thank you again for a great ecperiance! First Sergeant Lucia Army Instructor

TYLER S. on

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Andrea C. on

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