I reserved a 20’ truck because that’s what I needed, they gave me a 15’ and said someone else already reserved it which was a lie the traffic department put the one way to California before me because they were getting paid more, the 15’ was disgusting in the box additionally they charged me for safe load when they edited my order which I didn’t have selected also the manager placed a 100 mile hold on my card on top of the rental price, I definitely felt like they didn’t want to rent me the truck due to my ethnicity
MELVIN P
Customer Reviews for Peoria Grand Mini Warehouse
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best customer service outside of a luxury experience. 10/10 would recommend
TROY CJust improve the app. Lacks ability to find location and directions once reservation has been made Also improve ability to take drivers license photos. Never works for me. That's a real pain in the a*&.
timothy mIf the app worked, it would have been nice.
SAMANTHA HThe clerk who helped check me out was wonderful. Highly recommended.
Erik HFirst the truck was parked by the Manager in a bad location and took close to half hour to get it out and was charged for insurance even after I made the reservation with a live person and had declined to add the coverage.
ROBERT L