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SHERRI G
Customer Reviews for Performance Towing & Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I stopped in Springville NY to rent a van and the only thing she said was they didn't have one. Then turned me away. The gentleman in Arcade NY was awesome. Went above and beyond. He said he didn't have one but he would request one or help me find one. I ended up booking out of Delevan NY. All the people there were GREAT. Very friendly and helpful. Highly recommend Arcade and Delevan NY uhaul.
PAULA SI filled out the application on line so I could save time and just give them my reservation # but when I got there I had to do it all again and give them my ID and my credit card again so I don't understand why I had to do it twice it was definitely waste of my time and put my a half hour late for what I wanted the truck for
Dawn KI was not physically at the location but: I was charged for fuel after filling the truck to the level I started at. I was not happy about that! They were closed when the truck was left.
CHARLES LMark at Performance was a great help
MARK RGood people, great experience.
David LPick up was fast and simple. Very polite guys. Thank you so much.
Henry CGreat location. Very easy and polite.
MATTHEW SIt was VERY clean but a tire must have been out of balance because it was a very bumpy ride.
David FThe office entrance was not cearly visible when you drive in to the location, but once I found it, everyone was helpful and I picked up my rental in a few minutes with no issues.
Paul RInside the box was very dirty. Let a gap in the gas level so drop off place over charged us. Otherwise this place was good. Uhaul the company was a nightmare to deal with!
Grant Acustomer support was well informed and on the helpful....
Robin MDid not agree with the extra mile charge, since I only went from the pick up location to the first address then to the second location and back to the drop off location and was charged for extra miles used
Michelle KI had no experience with anyone at the drop off location. It was late at night and very dark.
JANE GWe were very happy with Mark and his service. Would use this location again
LOUISP ETruck might need a new muffler ?
DEBRA PNothing, everything was run very well.
LOUISP EThe location was ok and they were efficient
ROBERT WGet the drop off location correct. Instructed associate of the drop off location, verified it, and then received a text message saying it was somewhere different. Had to then call again to correct it before drop off.
bryan gThey weren’t helpful with questions I had and definitely not friendly.
Douglas UDropped off while closed
Keith HThis place was very dirty and trucks were out in a field .
Sharon DFriendly, helpful and a smooth return process. Thank you for taking care of the customer
Stan LAlways friendly and helpful
Dale DUse the can & bottle place in chaffee instead.
Deborah SBetter directions to find entry door
Rick BVery nice guys and knowledgeable about the equipment, had me on my way very quickly.
robert pService rude unpolite don't go here please
Jorge lThey were very helpful with after hours equipment return.
Edward REngine light was on in truck; Truck was rough running from start until it warmed up. My pickup location was changed from Chaffee, NY to Performance Towing, Delevan, NY without any notification until 10/13/2022 at 2:45PM. I only discovered this by calling Bryon's U Haul to confirm the truck and was told of the change. I never received a prior phone call or email regarding the location change. I inquired with both Bryon's and Performance as to length of rental and was told 24 hours. When I returned vehicle after use, I requested a receipt, discovering I was charged for 2 days rental and insurance. Please note I did ask for a return time and was told I had it for 24 hours by Performance Towing's owner's wife. When pointing out the discrepancy, I was informed by the dealer, it wasn't his problem, he couldn't do anything about it and I needed to call U-Haul's national number. I called your national number, was on hold for 26 minutes and was then connected with Stephanie Smith, who was respectful and considerate. After explaining the above circumstances, she refunded the additional day charges. Also, Ms. Smith informed me my contract was re-written, without my knowledge, prior to this pick-up. In the future, I will cancel any rentals if I have to pick up at Performance Towing, the location is comparable to a junk yard and the owner is less than cooperative.
Carol SVery helpful. Recommend the dealer
MICHAEL VNothing. Rental place was just the way I like things and I love his office. Very cool. Andy Rupp
Andrew REverything was very smooth. Mark and the guys were very accommodating. I was very pleased with the whole experience.
JOHNA SWasn't open at the time of return.
Gordon WExcellent experience
Kevin SThe only thing I would like to see improved is to have the contactless pickup and dropoff so I could have picked the truck up before business hours to get an earlier start. The place was open by 8 which was alright, but I would have liked to have picked up by 7.
Paul FGet people to work that know they're job
Megan RThis location and area manager lied about supposed damage and refused to show photo evidence that the damage was not already there.
Favian GDaylight drop off. Everything ok. EXCEPT data/phone service is sketchy. It took too long to stand around waiting to upload pics. The check in/ out service is no good without a reliable internet connection.
Suzanne IWhen I arrived at my scheduled pick up time, I was told they are on lunch break and I have to wait, I had to wait over half hour during a busy schedule that I have on a daily basis. Very inconvenient and unprofessional. I would never recommend this pace for any service,
Andrew AOnly improvement would be in placing original order is to be able to select the location nearest to your most convenient with instead of having to call the day before and rearranging it to that location
Scott IAdd the appliance dolly to the order as requested
Anthony BI was not thrilled that I tried to reserve a uhaul that was available at a location closer to my home and wanted to use the mobile pickup and the site made it seem that it was an available option for the location I wanted then I get a call from uhaul last minute saying my pickup location was changed to elsewhere due to mobile pick up not being available at my preferred location. My suggestion don’t make mobile pickup an option for locations that its not available at. Extremely aggravating!
Danielle PLeft tail light was not working. Had to use my own magnetic mounts to make the trip.
dan gIt was to far to pick up. Not the location I wanted
Brian S