They didn't have my original truck, so they had to up grade me, was just annoying since we were only using to move a washer and dryerâ€¦ also there was dried red syrup from a drink on the seat and someone left a garage door opener in there too. But other thanâ€¦Amber S.
Customer Reviews for Perrin Market
(U-Haul Neighborhood Dealer)
San Antonio, TX 78217
(Please send us a text if the line is busy)
Services at this Location:
- Mon-Thur: 7 am - 9 pm
- Fri-Sat: 7 am - 11 pm
- Sun: 7 am - 9 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not only did you not do what I reserved and paid for but your store was raided by law enforcement when I was returning the truck I want a full refundGary F.
Customer did not leave a comment.Cortes G.
This is my favorite drop off spot.Jon B.
They told me I needed to sweep the back of the truck out after using it, but when I got it, the truck had leaves and dirt all in the back.Esther D.
I found out its better to call first then to show up in person. They may not have a dedicated person for renting equipment on stand by. You may have to wait for that specific individual, so I would recommend calling to expedite that process to cut back any possible wait time. Service was still friendly no rudeness or sarcastic looks during my rental process in store.Andres B.
Everything was ok but I have not received my receipt.Michael M.
Customer did not leave a comment.Edwin V.
One of the ladies there are so nice and will help you out with whatever you need. I'd definitely recommend! Thank you guys againRICARDO B.
I don't understand why i get charged 20 extra when i had the truck at location at 950am. It takes him 20 minutes to check truck in because it a damn corner store. If the employee can't do his job right why I'm i getting punish. Very disappointed!Alexander M M.
Customer did not leave a comment.Alexander M M.
The staff was very nice and helpful. Great customer service.Barry Y.
The staff were very helpful & patient, I would definitely recommend this location to a friend.CODY W.
Customer did not leave a comment.Jon B.
Just make sure to remember to let the customer know that there is a charge for the insurance on the UhaulLachelle M.
Check in was painless and speedy!Dan W.
The uhaul wasn't really clean but it wasn't dirty enough to complain. The cashier didn't seem to know what he was doing but was friendly. The billing I am unhappy with and was overcharged. I'm 50/50 on this location but I had problems with uhaul over and over again recently.JACQUELINE G.
Customer did not leave a comment.Aminah P.
We reported that the unit was smelling bad and they told me they. Pulsing do anything about it . We put all our stuff In there and when we unpacked our sofa was all covered with feces (poop) and we took pictures and left it as is and they even saw it and promised to do something about it . We didn't get any type of gratification or phone call for apologies from the person in charge . Now I had to get rid of my 1200 sofa and get a new one . Very very very bad experienceALEJANDRA R.
They were confused. Told me I was not on their list. They had no record of me, the truck or milage. They called the central office and clearify. The whole misundestanding came from the fact that I turned in the tental to unit.Mario M.
Customer did not leave a comment.IDAN M.
Nisha was very professional and made the process smooth and easyTony L.
This was the WORST experience I've ever had. The only reason I didn't go to Penski is because they were closed.Amanda A.
Customer did not leave a comment.MARK R.
Tank was not filled to halfway but we were required to fill up beyond our usage to compensate for whoever didn't fill the tank. We also turned in the truck 2 hour early even after the manager was 30 minutes late processing the order and handing us the keys. We were given a discount of $2.00 for the gas, which would cover...roughly 2/3 of a gallon at this point in time. I love UHaul but certainly felt taken advantage of this time around.David W.
The lady was very helpful and nice.JESUS F.
Customer did not leave a comment.STEPHEN W.
The uhaul's rear left reverse light was out, brakes squeaked extremely loud, and the power steering was terrible. Driving the uhaul took a lot more effort and strength than it really should have. I've NEVER had this issue with a uhaul. The power steering made it EXTREMELY difficult to park the vehicle and extemely difficult to turn. It is not completely out however, the level of difficulty experienced in driving it really reduced our mobility efficiency. I had to pay entirely too much money to utilize the truck, needed an additional 5 hours of use and got charged for another entire day. I really don't see how that's a fair price when it comes to a truck already being rented out.CARISSA R.
The tail light was out and the gas tank when we received it was not a full tank. The customer service for checking out was also very spotty and when I called to check something I was missing the lady didn't even actually go out to look because when she went out the first time my husband was sitting in the car watching what she was doing.SAMANTHA P.
Nothing, from start to finish, they walked me through each step, had no problems, and both clerks I worked with were very professional.Michael O.
Customer did not leave a comment.BENJAMIN N.
Horrible experience renting Uhaul. It took me over an hour to get my truck. The customer service person had to call multiple people to get my rental done, and kept having to stop to check out convenience store customers. I had requested a dolly, but none was available. I will go to home depot for truck rental in the futireSue T.
Customer did not leave a comment.CLIFTON B.
Upon return of the truck I complemented the clerk on the condition of the truck, its handling and clean it was.GEORGE W.
Smelled like someone had been smoking in the truck. I also signup for touchless mobile pickup, but found out that option was not available at this location. The app should be updated to show that.ERIC A.
The staff were friendly and helpful. Pick up and drop off were easy. Thanks for your help!NOEL G.
Cleaning the inside of the truck and keep up with maintenance of the truck over all I like the truck.DORIS D.
I was charged 50$ Cleaning fee for the truck; despite returning it in a clean and orderly conditionMatthew R.
It is just a drop off location, not a real U-Haul. Not the nicest part of San Antonio. Employee at the place said he couldn't work the computer, fortunately I was able to self-checkout with the app instead. There is a full U-Haul up the street I found out.Bradley C.
This U-Haul provider charged me for the optional insurance which they never asked me if I wanted. They also charged me for 6 furniture pads which were not provided. The truck also did not come with a ramp which made it impossible for me to utilize the dolly and to transport large objects. They then ended up charging me more than what was quoted. When I tried to talk to the manager, there was no one available. This location is at a convenience store and the U-Haul manager is non existent, you can only speak to a convenience store clerk. The clerks do not know anything about the U-Haul rentals and it took a long time for us to rent since the clerk had never done it before. The manager or owner of this U-Haul has not once tried to contact me in regards to the extra charges.AMBER O.
Customer did not leave a comment.GINA A.
Needs to be cleaning when picked up possibly refreshed because ash is in the van and and smells.Vanessa G.
Quite literally the WORST service I have ever dealt with. NOBODY wants to answer their phones or emails AND they double charged me, in which now that notified they won't answer anything. So i'm making sure to tell people to never use this location again and to find literally any other company to move. Nevermind the fact that it's a constant wait time for over AN HOUR that people don't have during a work day????? This is completely ridiculous. I am so upset and frustrated with the carelessness and horrible communication.COREY H.
I experienced Port service of just you all location. After the transaction was made I asked for a receipt and wasn't given one. Later on the receipt was emailed to me I saw that I was charged for something I didn't ask for. I returned to get a refund and they told me it would be processed and a few business days. I see the charges on my account went from pending to post it and I was not issued my refund. I spoke with the lady before any of this happened to try and make sure this would not happen. She assured me everything was going to be okay and it totally wasn't. Never using U-Haul again.MYRON L.
Customer did not leave a comment.AMIN C.
Customer did not leave a comment.Eulalia G.
Customer did not leave a comment.ITZHAK Y.
Great service. Very easy pickup and drop off.STEVE G.
Customer did not leave a comment.Leona S.
Customer did not leave a comment.MAUMUS FRANCOIS C.
Over charged me. I was late four and a half hours. I called the center and they told me they would charge me $50 late fee. I ended up being charged $20 late fee, $50 cleaning fee and extra day fee of $19.95. I only used the van to move a mattress and four boxes. When my husband asked questions and complained the employee told him to get out of his store and threatened to call the cops. I ended up calling the 1-800 number and was told a field manager approves the refund of the $50 cleaning fee and the extra day fee of $19.95 plus tax so they made it right but in the meantime I wasn't prepared to pay the ridiculous sum of $189 for a $19.95 van that we used for 60 milesJose H.
cleaner equipment and better mechanically maintainedJAMES E.
Customer did not leave a comment.IZAYAH A.
Very slow service took at least 30 minutes to get my rental vehicle, the technician was in training while the person was at home walking her through every detail of renting the vehicle. The vehicle was dirty from bumper to bumper, vehicle drove just ok needed maintenance not happy with my vehicle that I rented.FRANKIE B.
Customer did not leave a comment.LAURI C.
Good customer service.JUAN C.
The truck was clean , but the dolly I rented was fill of black grease , an got all over the beige carpet .LAURI C.
All was goodRoxanne G.
Customer did not leave a comment.Patricia M.
Customer did not leave a comment.RICHARD M.
None of the supplies i needed to rent and that I reserved were available at this location.Kenneth M.
Customer did not leave a comment.ROBERT V.
Customer did not leave a comment.cheyenne P.
Customer did not leave a comment.Angelina B.
Nothing at all.richard G.