Customer Reviews for Perrin Market
(U-Haul Neighborhood Dealer)

Rating:

1.0

Tried charging me for 3 days Only had it 2 days . Tried charging a cleaning fee it was cleaned right before it was dropped off. Truck has 3/4 tank of gas when picked up right before returning it fill back up to 3/4 tank still charged me 18.59 for gas This place is crooked Stay away from this. Place. If possible go to the actual U haul store

Rating:

5.0

Very good service.

Rating:

5.0

Very nice lady.

Rating:

5.0

Nothing, everything is great awesome.

Rating:

3.0

They are over charging me 100 miles and never checked out with me

Rating:

5.0

Great service, great clean vehicle. Would rent here again before going to a U-Haul store.

Rating:

2.0

It's been about 2 weeks and I still haven't received a final bill. I was also charged for the insurance which I requested to not be added the hold on my credit card was $150 est and it's still in hold. The estimated miles was over estimated as well, tacking on an extra 50 miles . What a mess no responses from the manager. There are better options out there than u haul.

Rating:

1.0

Do NOT go to this trash location, owner has a single digit IQ. Go to an actual U-Haul location, if for some unexplainable reason you end up going here CHECK YOUR RECEIPT!!! There was items on my receipt I didn't want/need/or even receive, Save yourself money and a headache and look for a different location. AVOID!!

Rating:

3.0

Please install a drop off box that locks. It is concerning to those who want to drop off the rented vehicles after hours.

Rating:

1.0

Although polite, the front desk clerk was clearly a drug addict, even though I reserved online prior, she mistakenly overcharged me for insurance, an extra dolly, and 1dozen blanket pads. The truck was dirty, but functional. I will never use franchisees again, only genuine Uhaul locations. Homeless surrounded the franchise gas station making my family uneasy.

Rating:

5.0

Smooth rental no issues

Rating:

1.0

The owner tried to add an additional $60 charge on top of my fee because I wanted to use my debit card instead of my credit card. She said the $60 was to make sure the charge went through which disnt make since because by her logic if the card was gonna decline for the original amount, why would it go through for $60 more. Then she also said that although I believed I would only use 15 miles max, she was gonna charge me for 75 miles to make sure I brought the uhaul back on time or at all. Let's not even talk about checking in as it's a convenience store and the guy checking me in would stop helping me to check out customers for the convenience store. When I told him I need to hurry with the uhaul because I have movers scheduled and he keeps stopping to help people that came after me he said "Well I'm just one person doing the best I can so you have to be patient". Worse uhaul experience ever. Also they didn't even have the truck I ordered when I arrived so I ended up with the smaller uhaul that by the grace of GOD barely got everything. I ended up packing stuff into my care. Beware when renting from them.

Rating:

3.0

The location is great for ease of pickup, no waiting in line, and the ability to use the mobile app. But, if there is an issue with equipment or furniture pads not being on the truck at pickup...you're out of luck. This location is not able to add equipment of fix issues with a lack of equipment. If you're only picking up or dropping off a truck this location is excellent.

Rating:

5.0

The lady who helped us was excellent great service and quick and made the process quick and easy and I will be back in the future for sure

Rating:

3.0

Vehicle did not seem to be well maintained; Interior and exterior weren’t clean, and the vehicle had a warning light come on midway early on in our trip of low oil. We paused our trip to stop and buy and add oil so we could hopefully safely make it to our destination- but overall pretty frustrated by the whole experience. The pick up and drop off interactions with who I assume to be the store owner/manager, were also less than ideal. Overall, I wouldn’t choose this location in the future, or recommend it to others.

Rating:

5.0

Excellent service and very effective!!

Rating:

1.0

This place is awful. Made me wait after I was in line and acknowledged but placed to the side because I wasn’t a “store” customer. I ended up having to do the persons job by taking a picture of my mileage and gas meter befor they would ring me out. Never again with this place.

Rating:

5.0

Everything was just right. No need for any improvement.

Rating:

5.0

Quick service and willing to work with you

Rating:

1.0

This was the absolute worse Uhaul experience I have ever had. The people here did not know how to hook up or disconnect the trailer. They didn't even hook up my lights. I saw it dangling and plugged it in. I then had to ask them if they would make sure the lights were working. At which time he looked at my vehicle light, so I had to then tell him not my vehicle lights, I needed to know if the trailer lights were working. Absolutely terrible!!! I had to carefully go to a nearby location to have them fix the hook up that this location did. Those reps told me they were glad i stopped by because the trailer was about to fall off my hitch. It was not secured and the chains were just wrapped around the tow bar in all different ways.

Rating:

3.0

The guy on the counter was to busy ...told me not log in the mobile app ...told me just to had over keys ....app didn't request pictures of the truck ...still took pictures of exterior of truck gas gage and odometer

Rating:

1.0

When I picked up the unit the system was down. When I went to drop the trailer off, the lady had no idea what she was doing and took my number down and said she would call me. I never got any type of receipt or anything showing I dropped the trailer off. I will not be doing business with this location again.

Rating:

5.0

Great customer service!

Rating:

5.0

Nisha was helpful, courteous and kind.

Rating:

5.0

Customer service very friendly and helpful

Rating:

5.0

Friendly service. It's a convenience store. Good location to our drop off point. Very quick to turn in and be done.

Rating:

5.0

Easy to rent! Very nice staff

Rating:

3.0

Be sure about the gas on the truck so I don’t need to fill up and Pay for that

Rating:

2.0

I had to scan my own ID, take a picture of myself, and figure out how to upload it. Then I had to figure out how to upload pictures of the truck and type my notes about what was wrong with the truck. The app wouldn't allow me to attach the picture of the dent on the driver side bumper and it wouldn't allow me to go back to the previous page. This was very frustrating 😑

Rating:

2.0

Clean the vehicle and not lie about mobile rental. This rep wanted all sorts of BS since I never rented at THAT SITE previously. Who cares, I have rented before and nothing in that area was drunks and crack heads. The process was longer then need be.

Rating:

5.0

Driver's side door was a little hard to close. But otherwise, great truck and location!

Rating:

5.0

the picture taking process was a bit time-consuming– i had to do it twice– a check-in by myself & then again when i got there (though she was super helpful), but i get it.

Rating:

1.0

I used 4 days but it charged me for 5 days, It’s not honest. I need my money back, please

Rating:

5.0

Staff is super great / i ran into issues but she helped me to the best of her ability. She is awesone. At the end of the day i was able to get back into my project. Thank you

Rating:

5.0

The lady in the register was super friendly and made sure we were taken care of. thank you!!

Rating:

2.0

The location is NOT a U-Haul Store, but a rather tacky BODEGA in a sketchy neighborhood, apparently sub contracted to rent a U-Haul pick up truck. The rental process took a long time and had some 'surprises'--- an additional 'deposit'-- which was refunded...and a required 'reference' name and ph #. The vehicle itself was a practically brand new (Dodge Ram).

Rating:

5.0

The lady in charge was helpful , she walked you thru the process with ease. I defenetly rent from her again.

Rating:

3.0

For needing a vehicle, yes would recommend based on need. Truck was given to us dirty with dog hair all over the seats. Change Oil notification did come on during our rental.

Rating:

2.0

The attendant at the store did not speak English very well and was unfamiliar with the process to check out the truck. I had never been at a non-uhaul location before so I was pretty much helpless in knowing what needed to be done. He had to call U-haul to help fill in the gaps and the lady on the phone was able to clarify what he needed. The location of the store itself was in a not so great part of town, and with the parking lot open to the public I was concerned about my car while I used the rental. The truck itself had hair on the seats like a pet had been there, but everything else was fine. Overall kind of a not so great experience.

Rating:

1.0

Offer better customer service

Rating:

5.0

Fast, friendly, no hassles

Rating:

4.0

I'm an understanding person and realize the rental is not their 100% focus so was totally supportive with the fact that she was juggling my rental check in. I don't know if some of the scanning and stuff can be done there for security but without having to be handing each step. The help i did have was with a big smile and courteous never an out ward appearance of frustration. wonderful 4**** assistance.

Rating:

1.0

Truck was extremely dirty. Please see pictures I submitted when I picked up the truck. The amount of dust in the cabin gave me sinus symptoms, specifically constant sneezing.

Rating:

3.0

Not applicable to site, but app to photo driver's license was buggy. I couldn't get it to work. Clerk messed with it and got it to work. When returning vehicle, was told I'd get an emailed receipt since the rental was mileage based, Never received! Vehicle had damage that was not on base photo, which should have been updated or repaired.

Rating:

1.0

Ridiculous, charging 250 to drive less than 15 miles. That has to be criminal and now I have to wait days for my money to come back since I’m being refunded the part of the 250 that I didn’t use. Total rip-off

Rating:

5.0

Encourage on line filling out of paperwork, because it makes everything much easier and quicker.

Rating:

2.0

My charges should be for the amount of forty something and I do not know why i got a bill for 80 something. I asked the teller, he did not know and he could not show me a receipt. I am still waiting for my receipt. The unit was not clean.

Rating:

1.0

Mileage was incorrect, neighborhood was not the best was approached if I was interested in buying drugs, clerk had no clue in assisting with our reservation.

Rating:

5.0

Have a great experience with Ashley who assisted us throughout the whole check-in process. This was our first time using uhaul and moving and we had lots of questions. Very thankful for the owner being able to accommodating us when we needed a few more hours for the Uhaul. Very easy process and great service overall.

Rating:

5.0

Everything was great. 1st time renting from U-Haul.

Rating:

5.0

Gentleman was very helpful. Explained all the rules for renting a uhaul truck.

Rating:

1.0

This location is a ripoff. I have proof they overcharged me an extra day when made extreme efforts to return it one day early. The clerks working were incompetent. They could not sign me in with their system but told me not to worry and they would sign me in when they fixed it. I even came back to ask why I was not signed in. They said they were still working the problem but not to worry. They assured me that they knew I came in early at 7:30am and that I would only be charged for one day. The receipt I finally received showed I signed the van in at 12:20 (5 hrss later than I did) and pushed me to a 2 day rental. I immediately called Uhaul customer service and they have a claim in for a refund. I have contacted my bank and put in a fraud alert to say I was scammed. I will post this review to yelp and directly to the Perrin Market web page so their customers know they will get scammed

Rating:

2.0

Didn't originally pick this location for multiple reasons. Not only was I charged for items that I didn't use/ they didn't have, I've been waiting for a call from the manager. Needed the charges fixed and have tried multiple times.

Rating:

1.0

Everything over charging y'all also charge me for equipment that I was never given

Rating:

3.0

The inside of the truck had dirt chunks on the driver and passenger side from previous renters. I was also charged 3 times. My rental was $27 and turned into $67. Then I have to holds on my account equivalent to the total amount already withdrawn. If this over charge/hold on my account keeps happening I’m going to buy my own freaking moving truck!

Rating:

1.0

I went to pick up truck!! It was a 19.00 dollar truck, why am I paying _111,90 🪆 rs for this truck!!! Have been calling and I am calling and can't get through. What's up, I have used them before never had a problem with them before!!!! What is going on;;; can't even get them to answer my call!!!???

Rating:

3.0

Customer need to check actual mileage to paperwork. I didn't check before. I got charged more mileage then I should.

Rating:

5.0

The person working the cash register was very nice and helpful

Rating:

5.0

It was perfect

Rating:

3.0

Given the location and ease of renting/returning, I consider the experience as excellent. The agent was attentive, cordial, and considerate. He was working a dual role, and handling other customers of a different nature. All considered, he did an excellent job!