The truck was fine. Checking out the vehicle at the counter was fine. No issues. However when I went to return the scheduled 24 hour rental early (same day) at 9pm after about 8 hours the convenience store clerk that checked out the truck to me earlier in the day now instructed me to scan the QR code and download the app to return the truck instead of just handing her the keys and her doing the check out on the computer. Which is how it was handled after a previous rental in the same location last week. I proceed to take what seemed like 30 additional minutes to go through the whole app and check out process pics etc.. The app was slow and glitchy and I had to start over twice before I got the message that I was finished and a customer service representative would be in contact within 48 hrs. (Really 48 hrs?) So I checked the app for my final receipt when I got home and it still showed the rental as active as if I hadn't turned the truck in yet. I checked again in the morning (today) and nothing had updated until about 11:30a. I reviewed the charges and noticed that I was billed an "afterhours fee" of $20 that I feel I should not have been charged for. I did the app process myself, the system was glitchy and if it didn't process correctly that shouldn't cost me anything especially when there is someone there on duty at the counter that should have done it much more quickly instead of inconveniencing me an taking my time with the whole downloading of the app process. Also, aside from the $20 that I feel I was unfairly charged I am still waiting for the partial refund on the $100 deposit to be credited back to my debit card.
Miguel M
Perrin Market
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in San Antonio, TX 78217
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Customer Reviews
- 3.5 Average Customer Rating
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Great customer service
Jose SThe trailer was in really bad shape. The rolling door in the back was stuck in the up position and the inside of the trailer was wet because we had rain the night before. It took almost an hour to get the trailer fixed and hooked up to my car.
Rebecca SRobert was very nice and helpful while I returned the U-Haul.
VICTORIA TNisha and her staff were very kind and helpful
JOHN W