Customer Reviews for Perrin Market
(U-Haul Neighborhood Dealer)

Rating:

1.0

AC went out. No response from customer service.

Rating:

1.0

Sweep out the trailer. Habe the tires properly inflated. (They were 32/35 psi vs. spec of 50 psi.) Didn't receive check-in e-mails the guy there sent me until the next day (and received e-mails and texts from others throughout the process).

Rating:

1.0

Hard to get to, awful part of town- homeless in the parking lot. Whole experience left a lot to be desired. Made all reservations in advance through the app and pre-planned everything- despite this the location changed twice due to “equipment unavailability” despite it being okay during my reservation, when I arrived, the app showed a reservation but then said there was no equipment available, luckily a clerk was there at the “gas station” - but still they had trouble finding my reservation. Once found, all of my pre-entered information (insurance, my license, my other contact info) all had to be redone. The check out and check in were not self explanatory and the app sucked. Nothing saved me time. Not a great experience.

Rating:

1.0

Poor customer service, said he could not fix fuel overcharge and to call customer service. Only one person to work convenient store and Uhaul services. Not a good location for Uhaul services.

Rating:

1.0

The check in procedure was very unpleasant. Having to scan a code to check in . The associate was very rude and not helpful at all. I am not sure why he is even there checking in customers when he is not being helpful. I will never use that location again. Will rent from an actual U-Haul location.

Rating:

1.0

Person that checked me in online was ridiculous and flagged my account for no reason and when turning in the truck the rep was awful no people skills

Rating:

1.0

Doors to the truck did not close right truck vering off to one side

Rating:

1.0

This is by far the worst place I’ve ever been to. Thank god my husband was with me at drop off. The guy took a 25 mins personal call ( was on speaker and loud) asked my name at first told me to take a pic of the mileage and then proceeded to get back on his phone. He then helped two customers who wanted to buy cigarettes. The olace was the grossest, dirtiest place. While waiting my husband notice their fridge was leaking and the guy proceeded to yell “what happened what did you do”. I have to tell him my name 3 times. It’s Kasey freeman how did he ask me if my name was Garabaldi the first time and then ask if it was Hobbs the next. Like what??? He finally hangs up his call and does his thing on his tablet. He tells me I’m good to go. We get in my car ( right next to the truck I dropped off) and I get a notification that I got charged $9 from this place. He never walked out of the store. I go in there ask him what it’s for he tells me it’s for the gas tank not being full. I show him my paperwork where when I picked it up it wasn’t full and the paper says to have it 7/8 filled which is what I did. He continues to tell me it’s because I didn’t fill the tank. Crazy, since he never walked to the truck to look at the tank. He told me if I have a problem get over it because he’s already charged me.

Rating:

1.0

Store clerk was rude

Rating:

5.0

Excelente servicio

Rating:

5.0

Everything made simple and easy. The gentleman helped me with great service

Rating:

1.0

Returned truck with the same amount of fuel I picked it up with and was charged extra because this location claimed otherwise. Would much rather go to a main uhaul location than this place. Dirty, unprofessional and simply not a nice environment.

Rating:

1.0

Retrain employees. Checking truck out and in was very frustrating. It took over 2 hours for the whole process.

Rating:

5.0

Fully met our expectations

Rating:

3.0

The employee there, even though she was very nice, was alone and had to handle multiple customers at one time. She kept forgetting things in the midst of the hustle and bustle of the convenience store that the u haul is it's based out of. Due to using my chimecard, I was told that there is a one hundred dollar deposit that I still have not received in return as I was told I would receive back after return. These things weren't her fault. She had to keep talking to the owner of the store who was watching her on video completely completely distracting her from what she was supposed to do for me.

Rating:

4.0

I was curious why the amount due changed from $108 to $124, even though I returned it an hour early and with the same amount of gas as when it was picked up

Rating:

5.0

Very easy and friendly process

Rating:

4.0

Returned truck early, more than 12 hours early but didn't get a credit back...plus paid for extra mileage.

Rating:

4.0

The lady/ clerk was very pleasant & helpful. Truck worked like a charm!!

Rating:

5.0

Great service. Fast service. No issues at all.

Rating:

3.0

both cashiers stopped my transaction to sell something to other customers. if found this to be rude.

Rating:

5.0

Robert was superb!

Rating:

1.0

Tried charging me for 3 days Only had it 2 days . Tried charging a cleaning fee it was cleaned right before it was dropped off. Truck has 3/4 tank of gas when picked up right before returning it fill back up to 3/4 tank still charged me 18.59 for gas This place is crooked Stay away from this. Place. If possible go to the actual U haul store

Rating:

5.0

Very good service.

Rating:

5.0

Very nice lady.

Rating:

5.0

Nothing, everything is great awesome.

Rating:

3.0

They are over charging me 100 miles and never checked out with me

Rating:

5.0

Great service, great clean vehicle. Would rent here again before going to a U-Haul store.

Rating:

2.0

It's been about 2 weeks and I still haven't received a final bill. I was also charged for the insurance which I requested to not be added the hold on my credit card was $150 est and it's still in hold. The estimated miles was over estimated as well, tacking on an extra 50 miles . What a mess no responses from the manager. There are better options out there than u haul.

Rating:

1.0

Do NOT go to this trash location, owner has a single digit IQ. Go to an actual U-Haul location, if for some unexplainable reason you end up going here CHECK YOUR RECEIPT!!! There was items on my receipt I didn't want/need/or even receive, Save yourself money and a headache and look for a different location. AVOID!!

Rating:

3.0

Please install a drop off box that locks. It is concerning to those who want to drop off the rented vehicles after hours.

Rating:

1.0

Although polite, the front desk clerk was clearly a drug addict, even though I reserved online prior, she mistakenly overcharged me for insurance, an extra dolly, and 1dozen blanket pads. The truck was dirty, but functional. I will never use franchisees again, only genuine Uhaul locations. Homeless surrounded the franchise gas station making my family uneasy.

Rating:

5.0

Smooth rental no issues

Rating:

1.0

The owner tried to add an additional $60 charge on top of my fee because I wanted to use my debit card instead of my credit card. She said the $60 was to make sure the charge went through which disnt make since because by her logic if the card was gonna decline for the original amount, why would it go through for $60 more. Then she also said that although I believed I would only use 15 miles max, she was gonna charge me for 75 miles to make sure I brought the uhaul back on time or at all. Let's not even talk about checking in as it's a convenience store and the guy checking me in would stop helping me to check out customers for the convenience store. When I told him I need to hurry with the uhaul because I have movers scheduled and he keeps stopping to help people that came after me he said "Well I'm just one person doing the best I can so you have to be patient". Worse uhaul experience ever. Also they didn't even have the truck I ordered when I arrived so I ended up with the smaller uhaul that by the grace of GOD barely got everything. I ended up packing stuff into my care. Beware when renting from them.

Rating:

3.0

The location is great for ease of pickup, no waiting in line, and the ability to use the mobile app. But, if there is an issue with equipment or furniture pads not being on the truck at pickup...you're out of luck. This location is not able to add equipment of fix issues with a lack of equipment. If you're only picking up or dropping off a truck this location is excellent.

Rating:

5.0

The lady who helped us was excellent great service and quick and made the process quick and easy and I will be back in the future for sure

Rating:

3.0

Vehicle did not seem to be well maintained; Interior and exterior weren’t clean, and the vehicle had a warning light come on midway early on in our trip of low oil. We paused our trip to stop and buy and add oil so we could hopefully safely make it to our destination- but overall pretty frustrated by the whole experience. The pick up and drop off interactions with who I assume to be the store owner/manager, were also less than ideal. Overall, I wouldn’t choose this location in the future, or recommend it to others.

Rating:

5.0

Excellent service and very effective!!

Rating:

1.0

This place is awful. Made me wait after I was in line and acknowledged but placed to the side because I wasn’t a “store” customer. I ended up having to do the persons job by taking a picture of my mileage and gas meter befor they would ring me out. Never again with this place.

Rating:

5.0

Everything was just right. No need for any improvement.

Rating:

5.0

Quick service and willing to work with you

Rating:

1.0

This was the absolute worse Uhaul experience I have ever had. The people here did not know how to hook up or disconnect the trailer. They didn't even hook up my lights. I saw it dangling and plugged it in. I then had to ask them if they would make sure the lights were working. At which time he looked at my vehicle light, so I had to then tell him not my vehicle lights, I needed to know if the trailer lights were working. Absolutely terrible!!! I had to carefully go to a nearby location to have them fix the hook up that this location did. Those reps told me they were glad i stopped by because the trailer was about to fall off my hitch. It was not secured and the chains were just wrapped around the tow bar in all different ways.

Rating:

3.0

The guy on the counter was to busy ...told me not log in the mobile app ...told me just to had over keys ....app didn't request pictures of the truck ...still took pictures of exterior of truck gas gage and odometer

Rating:

1.0

When I picked up the unit the system was down. When I went to drop the trailer off, the lady had no idea what she was doing and took my number down and said she would call me. I never got any type of receipt or anything showing I dropped the trailer off. I will not be doing business with this location again.

Rating:

5.0

Great customer service!

Rating:

5.0

Nisha was helpful, courteous and kind.

Rating:

5.0

Customer service very friendly and helpful

Rating:

5.0

Friendly service. It's a convenience store. Good location to our drop off point. Very quick to turn in and be done.

Rating:

5.0

Easy to rent! Very nice staff

Rating:

3.0

Be sure about the gas on the truck so I don’t need to fill up and Pay for that

Rating:

2.0

I had to scan my own ID, take a picture of myself, and figure out how to upload it. Then I had to figure out how to upload pictures of the truck and type my notes about what was wrong with the truck. The app wouldn't allow me to attach the picture of the dent on the driver side bumper and it wouldn't allow me to go back to the previous page. This was very frustrating 😑

Rating:

2.0

Clean the vehicle and not lie about mobile rental. This rep wanted all sorts of BS since I never rented at THAT SITE previously. Who cares, I have rented before and nothing in that area was drunks and crack heads. The process was longer then need be.

Rating:

5.0

Driver's side door was a little hard to close. But otherwise, great truck and location!

Rating:

5.0

the picture taking process was a bit time-consuming– i had to do it twice– a check-in by myself & then again when i got there (though she was super helpful), but i get it.

Rating:

1.0

I used 4 days but it charged me for 5 days, It’s not honest. I need my money back, please

Rating:

5.0

Staff is super great / i ran into issues but she helped me to the best of her ability. She is awesone. At the end of the day i was able to get back into my project. Thank you

Rating:

5.0

The lady in the register was super friendly and made sure we were taken care of. thank you!!

Rating:

2.0

The location is NOT a U-Haul Store, but a rather tacky BODEGA in a sketchy neighborhood, apparently sub contracted to rent a U-Haul pick up truck. The rental process took a long time and had some 'surprises'--- an additional 'deposit'-- which was refunded...and a required 'reference' name and ph #. The vehicle itself was a practically brand new (Dodge Ram).

Rating:

5.0

The lady in charge was helpful , she walked you thru the process with ease. I defenetly rent from her again.

Rating:

3.0

For needing a vehicle, yes would recommend based on need. Truck was given to us dirty with dog hair all over the seats. Change Oil notification did come on during our rental.

Rating:

2.0

The attendant at the store did not speak English very well and was unfamiliar with the process to check out the truck. I had never been at a non-uhaul location before so I was pretty much helpless in knowing what needed to be done. He had to call U-haul to help fill in the gaps and the lady on the phone was able to clarify what he needed. The location of the store itself was in a not so great part of town, and with the parking lot open to the public I was concerned about my car while I used the rental. The truck itself had hair on the seats like a pet had been there, but everything else was fine. Overall kind of a not so great experience.

Rating:

1.0

Offer better customer service

Rating:

5.0

Fast, friendly, no hassles