Customer Reviews for Personal Mini Storage Forsyth
(U-Haul Neighborhood Dealer)

264 reviews

2875 Forsyth Rd   Winter Park, FL 32792
(@ University Blvd)

(407) 657-2446

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(407) 657-2446

2875 Forsyth Rd
Winter Park, FL 32792
(@ University Blvd)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Hector R. 
Rating:
5.0

The service was great and the young man that helped us was very personable and friendly. It was an easy pick up and drop off.

CULLEN B. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Fast, professional, friendly service.

HECTOR R. 
Rating:
5.0

Honestly, nothing. It was a great and easy experience renting a truck from this location.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

Khouri N. 
Rating:
5.0

Customer did not leave a comment.

JOCELYN R. 
Rating:
2.0

Lack of power Steering made maneuvering difficult.

jonice G. 
Rating:
5.0

Customer did not leave a comment.

Travis K. 
Rating:
4.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Gudrun K. 
Rating:
5.0

Customer did not leave a comment.

BRANDON K. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

Great service! The owners are very friendly and helpful throughout the whole process. Received the best quote for using the equipment. Was able to check out and return the equipment in the most timely manner. I would highly recommend their services to friends and family.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

CAROLINE C. 
Rating:
5.0

Customer did not leave a comment.

Katherine M. 
Rating:
5.0

Copying the license instead of taking pictures might be more efficient, but i dont know how much that could mess with things.

MICHAELRILEY F. 
Rating:
5.0

Owners' were excellent. I recommend you work on your online check-in experience. Luckily, the owners were present to assist me in the process.

Jacob S. 
Rating:
5.0

Alicia and Tony are the greatest people, they offer every service you can think of to help you.

Felicia B. 
Rating:
5.0

maybe get updated software system too slow.

Timothy M. 
Rating:
4.0

Everything was great until the return check in using the app it didn't work properly. It couldn't find my location even though I was in the parking lot and my location was activated on my phone. This caused me to be charged a check in fee of $20.00. I tried calling the rental location but was bounced around by the automated system. This doesn't mean that I wouldn't rent there again but I was really disappointed in how ‘this transaction ended.

James B. 
Rating:
5.0

great service :)

Miguel Angel G. 
Rating:
5.0

Tony and his wife were extremely helpful. Location is perfect for me. Great job!

Eduardo R. 
Rating:
5.0

Good costume service

Livan A. 
Rating:
3.0

I felt like I was treated as if I didnt have a right to rent a uhaul van from this place. The attendant questioned my visa card and insinuated that is was prepaid I felt this was done due to the fact that I was black.

Nathaniel H. 
Rating:
5.0

The best costumer service and really professional

Livan A. 
Rating:
5.0

The folks there were very friendly and helpful! Thank you,!

Francis G. 
Rating:
5.0

Customer did not leave a comment.

Livan A. 
Rating:
5.0

This location was great and I have no constructive criticism. Thank you personal mini storage for your sincere help in making us feel comfortable with this part of the process.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Alisha and Tony were very helpful explaining all my responsibilities, the features of the van and how to reach them with any questions. This was the best rental experience I've ever.

Ashley S. 
Rating:
5.0

Customer did not leave a comment.

angel R. 
Rating:
5.0

Tony went out of his way to be helpful.

Robert R. 
Rating:
4.0

The services was very verry good

Tyrone O. 
Rating:
4.0

Customer did not leave a comment.

Tracy S. 
Rating:
5.0

The couple working at this location was awesome. So nice, helpful, and a pleasure to work with.

Nicole G. 
Rating:
3.0

Great, personable staff! Made my reservation pick up easy! Had I not moved from Orlando I'd definitely use them again!

Charlie J. 
Rating:
5.0

There is no room for improvement. This location helped me out of a very bad situation simply by doing their jobs with smiles on their faces and genuinely doing whatever they could for me. Sometimes you just happen to run into the model workers for a business. Tony and his wife were such kind and amazing people, that I literally can't wait until the next time I have to rent a U-Haul just so I can say hello to them again. And let's be real, who gets excited about having to rent a U-Haul? Well...that very thing happened because of these people. I would highly recommend giving them a raise, some paid vacation time, or just something from corporate to show them they are valued in the company. They love their jobs, and we're absolutely the most kindest people behind any counter of any store I can think of.

Alexander Joseph M. 
Rating:
5.0

Very nice team of husband and wife. Excellent service.

Samanvaya J. 
Rating:
5.0

Nothing. Property managers here are wonderful.

lucas A. 
Rating:
2.0

Van was confirmed day of and when we arrived, it was not located in a spot easily accessible. The folks working the counter opted to transfer my rental to another easier to access. However, it became a time consuming task to switch from one vehicle to another. It did not appear they were very organized nor knowledgeable of how to run the rental system on their website. Friendly enough, but when you're in a hurry and you thought it'd be an easy pick-up and it takes 30 mins, well.....

Julia K. 
Rating:
5.0

Friendly and Fast return.

Cesar S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer F. 
Rating:
5.0

Customer did not leave a comment.

CARLOS V. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Wenbo H. 
Rating:
4.0

Customer did not leave a comment.

Nitin Ramesh R. 
Rating:
5.0

Customer did not leave a comment.

Leonard W. 
Rating:
5.0

Customer did not leave a comment.

Valeriya V. 
Rating:
4.0

Vehicle was clean. Interior well-maintained. Vehicle was misfiring on at least once cylinder. Engine needs service.

Michael T. 
Rating:
4.0

Customer did not leave a comment.

Maritza P. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Ms Wilson was very helpful and pleasant to work with.

ROSS H. 
Rating:
5.0

The truck had wires hanging down in front of the parking brake release lever, which could result in the wires getting pulled out when the driver pulled the lever to release the parking brake. Also the mechanism that flips the turn signal back off, after you make a turn was broken. You had to manually move the turn signal lever back to the center position, to stop the turn signal indicator from breaking.

Albert D. 
Rating:
5.0

Customer did not leave a comment.

Ralph Nicolas C. 
Rating:
5.0

Location and people were excellent but truck l rented was too old, not supposed to be in service!!!!

STEVEN E. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

LINDA P. 
Rating:
5.0

Truck wouldn't start when we got there, however you adjusted and got us a truck for our move. Thank you.

Kenneth Monte M. 
Rating:
5.0

These guys were very helpful and took my truck back with no hassle…

Elaine G. 
Rating:
5.0

Customer did not leave a comment.

Danaee I. 
Rating:
5.0

Everything went great! I would use them again.

Linda C. 
Rating:
5.0

Customer did not leave a comment.

Janyll M. 
Rating:
3.0

Customer did not leave a comment.

Diane K. 
Rating:
5.0

We were treated very well. The person who waited on us was really friendly and informative.

Barry A. 
Rating:
5.0

Customer did not leave a comment.

Randall L. 
Rating:
3.0

Customer did not leave a comment.

Tad P. 
Rating:
5.0

Customer did not leave a comment.

Ernesto C. 
Rating:
5.0

Do not remind us constantly to give you an experience review. More than two emails becomes aggravating.

John A. 
Rating:
5.0

Customer did not leave a comment.

Donna O. 
Rating:
5.0

Nothing, absolutely nothing, I have rented from this location before and I have not encountered any problems. the staff were very kind and pleasant. Great customer service, and made me feel very welcomed. Definitely would recommend this location to everyone.

Tatiana B. 
Rating:
4.0

Only, thing was that return did not have way to register , that I was back with teh truck . It was on Sunday, so eve #to call and say , the truck is returned would help

Tyrone O. 
Rating:
5.0

Catt and her office members were absolutely terrific and giving us the best service and telling us all the details about how to rent a truck for our 24-hour move. The service was absolutely better than outstanding!

John A. 
Rating:
5.0

N/A. Reps joe and Catt at personal mini storage are great. They are very helpful and explained everything which assisted me in picking the right vehicle for my move.

DANIEL R. 
Rating:
5.0

Nice customer service

AMSUPPLIERS L. 
Rating:
5.0

Customer did not leave a comment.

Hector L. 
Rating:
5.0

Customer did not leave a comment.

Cynthia A. 
Rating:
5.0

Staff very friendly. everything was very fast.

AMSUPPLIERS L. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Jefory B. 
Rating:
5.0

Kristen was kind and very knowledgeable

sharron P. 
Rating:
5.0

Every one I interacted with was very professional and helpful. Katherine is very professional and even let me know how long each step was going to take.

Jerry W. 
Rating:
4.0

Customer did not leave a comment.

Carlos D. 
Rating:
5.0

The folks running this location were very friendly and helpful. Unfortunately, I only had an opportunity to meet them due to the failure of your iOS app, specifically the “Truck Share 24/7” feature. Since I was unable to complete my rental via the app, I was stuck waiting around for an hour for the location to open.

Sean B. 
Rating:
5.0

Customer did not leave a comment.

Tony F. 
Rating:
5.0

Smoothest part of the move was picking up and returning the u-haul trailer! Great representation on both ends. Thanks

John V. 
Rating:
5.0

Nothing verry good k

Edward H. 
Rating:
5.0

Very nice, sweet and helpful. Great business

Armani G. 
Rating:
5.0

Customer did not leave a comment.

Courtney B. 
Rating:
1.0

The van and the location was a complete mess. I've rented these vans at least 150 times and I will NEVER use this location again

Albert M. 
Rating:
5.0

Service was great, agent was helpful and charming.

Linda P. 
Rating:
5.0

N/A

Louis G. 
Rating:
5.0

Staff was very helpful!

laura J. 
Rating:
5.0

Get more puppies in the office to greet people.

MOUHAMED N. 
Rating:
5.0

Great customer service

iris L. 
Rating:
5.0

The staff at this location was great...I do have a complaint with the verification process for after hours pick up through the uhaul app and having to call anyone either at a late or early hour to complete...

Troy R. 
Rating:
5.0

Staff at this location is unbelievably helpful. I would recommend Forsyth Rd. to anyone looking for a truck rental.

JOHN W D. 
Rating:
5.0

Cathrine & Joe have always given me & my family a warm welcome // They make things simple // Fast & easy. I'm always in and out never having to wait long for service. I've recommended muliple Family & friends to other Personal Mini Storages near the Tampa // Davenport & Miami locations do to the continues professional and respectful service I received from Catherine & Joe. Keep up the great work, Thank you.

Luis Roberto H. 
No reviews have been submitted for this location.

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