Staff at the location were friendly and helpful. No issues with the vehicle. The Uhaul website was a disappointment . I registered ahead of time and did the early on line check in. Once I arrived at the pick up location , it took 45 minutes to get my vehicle due to issues with the checkout process that the staff had to complete with me. Very frustrating.Sue L.
Customer Reviews for Petro Canada New Hamburg
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The administrative process ordering and picking up the Savanna Van was excellent. Nice and friendly people. BUT, the Savana van was in serious need of maintenance. Throughout the drive, the engine warning light was flashing and a warning tone periodically sounded. The Left Rear tire low air pressure light was flashing and the Traction Control service light was flashing. There appeared to be a need to either balance the tires or check the alignment, as the truck would shudder when accelerating up a hill or driving around 80 km per hour. I pointed out the warning lights to the person from whom I rented and they said it should be OK...so, I proceeded with the rental. Once the cargo van was loaded and driving on county roads, the cargo van felt at times to be unsafe to drive and so I have rated this rental as Poor.graham P.
Customer did not leave a comment.Steve G.
I had a lot of trouble when my son went to pick up truck. I had reserved in his name and submitted his drivers licence online. However, at check in it took him 30 minutes to fix a supposed error I made when I made my reservation. Did not download proper app??? Everything else was smooth and any calls to customer service were answered quickly and to my satisfaction as I had to make some changes.Michael S.
Provide better IT equipment to process transactions. I did online check-in but still had to provide all information at the counter.Artem V.
Customer did not leave a comment.Artem V.
Customer did not leave a comment.Yvonne L.