Very friendly and knowledgeable service at the counter. Easy to deal with. Only issue… reservation confirmation sent to my text told me drop truck off at wrong location
Jefferson H
Petro Canada New Hamburg
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Hamburg, ON N3A1T9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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They were very slow and didn’t know what they were doing. (Although very friendly, suggest more training). We almost missed our pickup time, which would’ve incurred a monetary penalty! Trailer was parked on an incline. Need a curb or something to keep it from rolling back when unhooking. We used a rock to block the rear wheel. On the upside, this is the first time we’ve gotten a trailer that was in really great shape!
RON BLet's start from the beginning. When I arrived, the online service would not let me enter for my pick up. Then when I requested a conversation to get help, it wouldn't allow me to submit the question. Also tried on my wife's phone. No success. Went inside the store and they had to resubmit my rental agreement. Then once I was finally finished re doing the agreement, I was told that all the equipment I had reserved online wasn't available! (ie. Moving pads, and furniture dollies) So we did without. Thankfully it was removed from my charges. Not sure what the point of reserving equipment is if the pick up location doesn't supply them. Lost a half hour in my day just trying pick up the truck. Also sounded like the front end of the truck had a loose steering ccomponents. Felt a little unsafe.
Jeff WBoth check in and out was easy. The staff were so helpful and very friendly.
Krista Ci thought price was 19.95... i always see that on the signs. kinda pricy... ended up paying $400. Best ting to do would be transparency
Joseph A