Customer did not leave a comment.EHSAN K.
Customer Reviews for Petro Canada Yarrow
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employees (and I think owners) of this location were fantastic!! So friendly!! I was so thoroughly impressed!! Thanks again!!Andrew V.
Customer did not leave a comment.Ken T.
Customer did not leave a comment.LESLEY R.
Great customer service! Thank youELIZABETH H.
Took pictures truck dirty inside and out. Twice no truck I wanted available. Last minute truck location changed to a different city. Have more trucks and better communication.CHRISTIAN C.
We had a horrible experience with Uhaul. We are waiting for a call from customer service which we were told they would get back us yesterday. We got a call the night before our rental and were told our pick up location no longer had a 26' truck. We then had to drive to Chilliwack to get the right truck. But that location didn't have the furniture blankets we ordered. So we then had to go to the Cloverdale location that we originally booked at and saw the did indeed have a 26' truck. They outright lied to us and wasted 3 hours of our time plus gas for the big truck and our personal truck to drive to Chilliwack and back. We were behind on packing and made it to our new house late and paid movers for hours that we weren't even there. We are passed and want a partial refund for what we went through.WILLIAM S.
Customer did not leave a comment.JASON H.
Great group of people representing your brand in yarrowANDREW S.
Customer did not leave a comment.Ernest B.
Customer did not leave a comment.STEVE F.
No one came to greet me and I had to also be told that the $25 if the back of the trailer was clean when I came back I would get that back when I return the van. And they said no we don't honour that so I said I'll have to call the U-Haul then and explain how cheap Canada is and it's lack of true canadian love they lack here!!!Peter V.
Customer did not leave a comment.Kevin E.
Customer did not leave a comment.CHELSIE O.
Customer did not leave a comment.STEPHEN S.
Customer did not leave a comment.Jaspreet S.
Customer did not leave a comment.BEREND W.
Customer did not leave a comment.KENNETH W.
Nothing. Everything was well done.JIM T.
Customer did not leave a comment.JARMO H.
My best location for my rentals.Very nice people! The best!!PAULUS K.
Great experience.LASZLO G.
Customer did not leave a comment.TAMMY P.
Customer did not leave a comment.Steve V.
Customer did not leave a comment.GERD L.
Customer did not leave a comment.ANTHONY B.
Customer did not leave a comment.Gurtren R.
Thank you :)JORDAN S.
Customer did not leave a comment.KIM B.
Customer did not leave a comment.LAWRENCE H.
Customer did not leave a comment.Konstantin C.
2 months prior when we booked the rental we were promised a pickup location 10 minutes from our home. When we got the call 2 days prior to pickup the location had been changed to a location 90 minutes away with no explanation why! The truck we picked up was dirty inside, rattled like crazy when driving as well as pulled hard to the right when driving so it obviously had either a tire or shell alignment problem. I will never use Uhaul again!RANDALL H.
Very well done service, highly recommended, pickup was easy and the drop off was so convenient, thank youMulimauga T.
Customer did not leave a comment.James A.
Customer did not leave a comment.Nathan E.
Customer did not leave a comment.Miika M.
The trailer was super rusted and wasn't sure if it would make the trip.LIAM V.
the truck was dirty and the inlinement is off and i put 80.00 of gas in plus now what i'm being charged and there was less gas in tank then they markedLAURA V.
The battery on this truck was very weak. It would barely turn over when starting. Battery needs to be replaced.NORMAN T.
Customer did not leave a comment.ALEXANDER T.
There is no option as to where to pick a vehicle from. You get what you get!LAWRENCE S.
The staff we so friendly and efficient, they made renting the trailer seamless.TANYA H.
Customer did not leave a comment.TRUDY T.
The return location representative went above and beyond. He truly knows his business.. and should be commended as suchRob R.
Great customer service.LORNE P.
The employees at this location gave me the wrong truck to start with then basically said I was lying when I called them on it. None of the pictures on the pre-trip were of the same truck and the damage was unmarked so I had to spend around 20 minutes on my own documenting the damage on the different truck before I moved it. Even the passenger side mirror was broken. On top of this, I was charged for a furniture dolly, but never got a dolly with the truck. The cab of the truck was dirty, with cigarette ashes in the cup holders and garbage all over the floor and dash. All in all, the service at this location was horrible and I will be avoiding renting from here as well as warning anyone I know who may want to rent from this location.COLEMAN H.
This location was by far the best I had to deal with. They made my move so stress free N easy. The guys there were helpful N kind on the phone N in person. I definitely give them 5 stars easily. I even got money back when I was expecting to have to pay moreâ€¦that totally made my day! Thanks Danny N company for making it n easy transition ðŸ˜ðŸ˜ðŸ˜ðŸ˜ would N will recommend to f&f ðŸ™‚MARY L.
Customer did not leave a comment.IAN K.
I rented a 6*12 trailer from UHaul SE Marine in July 2021. Because my driver's licence had cracked in half (lengthwise along the magnetic strip), they wouldn't rent the trailer to me unless I obtained a temp licence from the motor vehicle branch. Furthermore, I found the service manager to be blunt and unocomodating when I spoke to him. It took three hours out of my day to go to motor vehicle branch to obtain an interim licence. Also, the service manager said it was UHaul policy not to rent to anyone with a broken licence (albeit I provided bother pieces that were fully legible. Furthermore, Yarro informed me that UHaul dealers dont even swipe the cards. In summary, I felt they were being difficult with me because they could. Therefore, I won't deal with SE Marine again.Rick R.
Customer did not leave a comment.RODERICK M.
Great truck. Great service!WILLIAM W.
Our entire reservation was messed up. We had to travel 68Km to pick it up and we're charged nearly $400 for this and are still waiting for someone to call and fix this. Worst experience ever! Call us and fix this.Nicholas R.
Get a decent place to go toCELESTE H.
Excellent customer serviceShamim B.
Online system and U-Haul online process was very problematic. I booked online and confirm by phone in early July but when I went to check my account the morning of my truck rental, there was no record of my previously confirmed rental. I tried calling the 1800 number , but after 2 hours waiting for a representative, I resorted to travelling to the Pickup location, with my original email confirmation in hand. The pickup location could not find my booked rental agreement online either, but we're excellent in being able to provide a truck for my move. The u haul system did not provide a very good experience and was unreliable- very stressful to have had a confirmed rental booking only to not find any trace of it several weeks later in the u haul system. I have rented from u haul several times in the last few years but this time the booking system failed and was very unsatisfactory. Yours Leonard FeldesLEONARD F.
Customer did not leave a comment.Robert B.
There was no 26' truck available as reserved. I was sent to this location as the first location booked in abbotsford had a truck but no trailer. When I arrived at the yarrow location they had a trailer but no truck. I had to tow the Uhaul trailer with my truck to a location 45 minutes away to get the Uhaul truck, and transfer the trailer over from my truck to the uhaul truck. This was not a good experience and severely affected how much loading time we had as we were moving out of town.KIMBERLEY H.
Quick and easy. Was so less complicated then I thought it would be. But a bing but a boom, done.Karl B.
Customer did not leave a comment.EDWIN V.
Customer did not leave a comment.Richard H.
The Yarrow location was awesome! They were nice and very helpful. They made sure I got the trailer that I needed and spent a lot of time with uhaul on the phone helping to get things sorted out.Jordan S.
This yarrow location was AMAZING and helpful however everything else about my experience with uhaul was disappointing. I picked up a trailer from the Surrey location on 96th and when I went to open the door at my storage locker it was stuck. The girl at the Surrey location was rude and insulting in the store and then the first girl I spoke with on the phone about the malfunctioning trailer was also rude. She told me â€œI'm too busy to deal with this. Call roadside.â€ And then hung up the phone. The man that I spoke with when I called back was MUCH better and between him and the Yarrow store they got it sorted out for me. I did end up spending about 2 hours delayed at the start of my move because of this and another 2 hours delayed after the move by trying to get the trailer back to a new location that is far from my home base. I'd like a phone call from someone at uhaul.Jordan S.
Try having the U-Haul reps at the counter give a crap. I told the gentleman about some issues with the van I rented and he's like whatever, not my problem. Check engine light was flashing when parked, engine misfires, rear end has a heck of a clunk from park to reverse, reverse to drive. And the front end has play to the point the van wanders at highway speedsAndrew D.
Customer did not leave a comment.Larry D.
Customer did not leave a comment.Todd H.
The staff was amazing , so helpful and a painless experience!Sherri M.
Horrible timing. Was there for over 1 hour trying to get a truck after already reserving a week before. This unfortunately isn't the first time we have had problems with UHAUL.Austin P.
The staff here are very friendly, respectful and helpful!Ian J.
Customer did not leave a comment.GREGORY M.
We reserved for 9am but because the truck was late and we never got the truck until 12pm. They extended our useage for 24 hours which helped. Not that it was this location fault but it added quite a bit of stress for us.GRAHAM R.
Good Service and good knowledge of rental process. Everything went very smooth. Would recommend this place for rental.Renald B.
Customer did not leave a comment.Andre S.
Customer did not leave a comment.STEVE A.
Nothing. Just be aware that being close to Cultus Lake this location is very busy with traffic. Helpful this drop off location was a gas station.Michael B.
Pick up went great, they were very helpful.JAMES P.
Make sure your truck that you booked to pick up at the site that you actually from, and not have to go out of your wayKim T.
Customer did not leave a comment.Brendan S.
Customer did not leave a comment.SARA G.
Customer did not leave a comment.MARK Q.
The employee went out of his way to check me out as fast as possible. My 3rd time during the pandemic moving and always go back to this location!LISA B.
Customer did not leave a comment.DANIEL G.
Try having the unit at the fucking location it was originally reserved at! What a complete joke of a company! A Total fuck around waste of time! I'll never recommend this company to anyone ever!!!Mark B.
Customer did not leave a comment.TERJE K.
Customer service was excellent attitude excellent and the overall customer experience was excellent.MARIA M.
Clean the truck inside the cab and windowsRoland R.
Easy, hassle free service at a good price.DOUGLAS B.
Customer did not leave a comment.Lindsay C.
Staff at this location were very friendly & helpful, thanks again.ARTHUR A.
Customer did not leave a comment.JOSEPH U.
Customer did not leave a comment.PETER D.
Customer did not leave a comment.DALE G.
Very helpful, like night and day from the other location. He was the one that told me the truck was dirty but I told him that is how I recieved the truck. and he was fine with.RUSSELL L.
I was not able to pick up the uhaul at the time I requested nor the location I requested. I was then sent to a different location, where the uhaul didn't show up, only to be sent to another location even further. I was extremely displeased.Kennedy R.
Customer did not leave a comment.CAROL C.
Customer did not leave a comment.Devlin O.
Customer did not leave a comment.CHUCK T.
Customer did not leave a comment.Bruce J.
Customer did not leave a comment.ROY K.
The rep in Yarrow was extremely helpful! Would definitely recommend this location!ROBERT P.
I have rented a trailer twice already from this location and both times they were really nice and helped me with the hook up ,you sure can't beat their prices !KATHLEEN W.