Bad Service Experience I arrived at the U-Haul location at 8:10 a.m., even though my scheduled drop-off time was 8:45 a.m. The U-Haul employee arrived around 8:30 a.m. and I waited for him to assist me. He walked outside to inspect the truck and trailer I was returning but would not allow me to accompany him to complete the walk-around inspection together. When we returned to the store, I was told I was being charged an additional day because the truck was supposedly dropped off late. The employee recorded my drop-off time as 8:57 a.m., which was the time he completed his inspection—not the time I arrived at the location. I questioned this, and another employee confirmed that I had arrived at 8:10 a.m., after which he corrected the time. There were also customers at the location who had reserved the same truck. They were trying to have that truck dropped off in Chilliwack, which is where I had originally come from. For some reason, I was instructed to return the truck all the way in Yarrow, BC. I was then charged additional money for exceeding the allotted kilometres. I do not understand why I was required to drive the truck from Chilliwack to Yarrow when there were customers at the location who had reserved the same truck and were requesting it be available in Chilliwack. Had I been allowed to return it in Chilliwack as requested by the next customers, I would not have had to drive the additional distance to Yarrow or incur the extra kilometre charges. Overall, I am very disappointed with how this return was handled. The additional charges and the way the drop-off time was initially recorded do not seem reasonable given that I arrived well before my scheduled drop-off time. I was also asked by head office if I was willing to drive a trailer from Trail, bc to Chilliwack because of trailer shortages in the Chilliwack area. I was more than happy to do that. But in return, I felt that you haul was doing whatever they could to get their money back.
daniel g
Petro Canada Yarrow
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Chilliwack, BC V2R5E3
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Customer Reviews
- 4.0 Average Customer Rating
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So friendly, so busy , the gentleman that helped me was fantastic . He was doing 3 jobs at once . 👍🏽
James HFriendly staff. However they didn’t inspect the trailer or even look at it when dropping it off.
Jason FThe first trailer I was given had a flat tire. Obviously not checked beforehand. When I returned the trailer I eventually was given, which was clean and in good shape when I took it, I had to request several times that someone come out to verify it was in the same condition as when I picked it up.
Cory BEfficient and friendly staff with the reservation waiting for us and easy return.
MICHAEL S