Self dropped my trailer
Dwaine L
Petro Canada Yarrow
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Chilliwack, BC V2R5E3
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Customer Reviews
- 4.0 Average Customer Rating
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Operational hours starting at 730 am and not 900. Many people need to start projects early in the day.
Robert APolite staff however the attendant instructed me to attach the trailer myself. I tried myself then told him I needed help. He was having trouble attaching the chains. He managed to do one. The other he couldn’t do and said it should be fine. I’ve rented trailers before and this just seemed wrong to me. I asked him to take a close up picture. He declined. He said this is the customer’s responsibility and that if I don’t feel safe then I don’t have to take it and walked back inside. After some time I manage to hook up the chain myself in a manner that I felt comfortable with.
Stephen LThis location is nearly 20 miles from my house, and is on the other side of the city of Chilliwack. This means that when I rent a truck locally, I am spending $82.80 (40 miles @ $2.07/mile) just to get the truck to my house and back. There are locations closer to me in Chilliwack, but whenever I book equipment online, it defaults me to this location. I have been told that the reason for this is that the dealers in Chilliwack have extremely limited parking. Maybe having adequate parking is something that should be considered when U-Haul is choosing its dealers? I rented a 15 foot truck and an Auto Transporter on Sunday, July 2nd, 2026. The Auto Transporter was covered in mud, and the fender that articulates would not move. This resulted in me having to climb in and out of the window of my car. I am 58 years old, and cannot do this as easily as I once could. As a side note, I rented an auto transporter in West Kelowna in May, and the articulating fender was missing the rubber tie down, and one end of the fender was improperly repaired, being poorly riveted back together. I had to tape everything in place in order to travel. The 15 foot truck I rented on August 2nd, 2026 was filthy and muddy inside, and the ramp was covered with dirt and sticky liquid. Fortunately, I had rented it primarily to tow the auto transporter, but if I had wanted to use it for transporting goods, I would have had to pressure wash it first. Sweeping it would not have been at all effective. You can see from my account that I have rented a lot of U-Haul products in the last 35 years. I also worked at your Oshawa, Ontario location as a student between 1988 and 1989. I have been renting U-Haul products since about 1993. Over the last 10 years, this has increased significantly, with moves to and from Ontario, Mississippi, Florida, British Columbia, etc. The majority of the time, the equipment has been in very good condition, and my experiences have been positive. Some of the most recent ones, however, have been less so. Thank you for your attention to this.
Jere CIt was just inconvenient to drive to yarrow and not able to pick up right here in Chilliwack.
Cherrie J