Customer Reviews for Petro Canada
(U-Haul Neighborhood Dealer)

Rating:

5.0

Everything was great with the truck. My only complaint was with the final cost. a $29.95 /day cost turned into $400 with the use being less than 12 hours. While I need to pay more attention to the fine print it just did not feel good.

Rating:

2.0

Operator claimed there was nothing available when I called. Checked the website and it says he did have what I needed, made the trip and sure enough he did, at which time he reluctantly processed my request. I called several sites that day, language barrier at every turn, and every site gave me the same answer, no we don't have it and no we can't help you. I'll just wait for my buddies dolly to be free next time. I won't be renting again.

Rating:

5.0

I can’t think of anything that could have been done better than the entire experience.

Rating:

3.0

Rented a car hauler trailer and the lights only worked intermittently. When I returned the trailer and advised the associate he said it was a know issue with the trailer and that there was a grounding problem. It would have been nice to know this before I rented the trailer. Additionally I rented for two days but returned it after 26 hours and was charged for the full 48 hours and also did not receive any discount for being provided with a faulty trailer

Rating:

5.0

Nothing it was a great experience we had no issues

Rating:

5.0

Excellent customer service and very pleasant people to deal with.

Rating:

3.0

Train your dealers so they know how to refund on to debit cards , this is the second time I've had problems with getting a refund from your dealers.

Rating:

5.0

Everything was smooth and no issues

Rating:

3.0

More of a problem that trailer was booked for London, Ontario but it was changed to tilsonburg. A long way out of my way.

Rating:

5.0

Always helpful.

Rating:

5.0

Nothing

Rating:

3.0

I was charged 5.00 for gas, not sure how that was determined. Gas gauge was the same when I returned the truck as when I left

Rating:

4.0

Less hidden fees. And the option to have it in km not many people understand miles

Rating:

3.0

break lights or signal lights wasn't working. When I told them that they didn't seem to care or acknowledge. Also they rip you off with gas.

Rating:

5.0

There is nothing that they need to improve on. The customer service was excellent.

Rating:

1.0

Very rude and no people skills at all and very mean and trust to over charge you worst experience iv ever had with uhaul

Rating:

4.0

Keep up the great work.

Rating:

2.0

Forgot to give me items ordered with U-Haul. Also made me feel like I was an inconvenience to them.

Rating:

5.0

People were super great to work with, very helpful and will highly recommend if any of my friends need to use a truck

Rating:

5.0

Nothing was a great experience

Rating:

4.0

The truck was reserved out of the Kitchener location two weeks ago. On the Friday before our move, U-Haul informs me that I have to pick the truck up in Goderich?? So U-Haul is expecting me to drive 2 hours to Goderich and pick the truck up and drive it back to Kitchener. On top of that, I have to put gas in the truck out of my pocket to bring it back to Kitchener. This was totally ridiculous. I contacted the Kitchener location and voiced my concerns. The U-Haul rep didnt seem to concerned about my issue and stated that this was the closest location. I stated to him that I reserved it out of Kitchener and one would think that this is where someone would pick the truck up if it was reserved two weeks ago. This was totally unacceptable and I told the rep that. He suggested that I call another U-haul number and they might be able to help me out. I stated that isn't that your job to help the customer to which he replied "No". Since U-haul had jammed me up the day before I was suppose to move, I had no other choice. I called the other U-Haul number and explained my situation. The representative stated that it was very busy this weekend and I said "I'm sure it is that is why I booked a truck two weeks ago"! Anyhow the closest truck I could get was in Tilsonburg. So I had to drive to Tilsonburg and pick up the truck. This whole situation was costing me time and money for both the rental truck and using my personal vehicle to get the truck. Very disappointed with U-Haul and I will not be using them again or recommending them to anyone. Very poor business practice and certainly no way to treat your customers.

Rating:

5.0

Nothing

Rating:

3.0

After spending over $800 for the rental to move 4 hrs away this location was no help. Our car broke down, lost man power and I called to see if I could have the truck for a couple more hours. Nope, hundreds of dollars if I was over 2 hours late with the truck. It absolutely killed myself and everyone around me.

Rating:

2.0

The customer service rep was not helpful at all. Service at a gas station is ok provided more than one person works there.

Rating:

5.0

The lady who assisted was awesome!!

Rating:

4.0

I made the appointment online about four hours ahead of time but the attendant was not aware of it. The previous customer was a half hour longer with the truck that I was to use.

Rating:

5.0

Very pleased with the vehicle and my experience overall. I would like to call out the staff who were excellent - very courteous and professional. Thanks U-Haul!

Rating:

3.0

They understood my situation and gave me a number to call to get a gas credit. Didn’t call because I always have to wait on hold for such a long time.

Rating:

5.0

It was all good

Rating:

1.0

I was promised compensation for driving to a different location and haven't received it yet. The manager refuses to answer my texts.

Rating:

5.0

Everything went well and the agent was was very helpful. Thank you. And the drop off place was close to my house.

Rating:

1.0

She was rude, disrespectful, and very unwilling to help us with our questions.

Rating:

3.0

The gas tank should be full upon pickup and should be filled upon returning - this will avoid guessing how much to put in to match the level where it started. This particular truck had severe issues with the rear door rollers - extremely rusty and we were warned not to open the door all the way or it would stick. Someone pushed the door open a bit too far to load our furniture and was almost impossible to get closed again. This needs to be fixed before further rentals. I had to drive an hour to rent this truck as the size needed was not available for the time period I needed from our local dealer. I was informed of this after the rental was made and late on Friday afternoon making it difficult to scramble for other options.

Rating:

3.0

Store clerks were all business and not super friendly. They didn't make you feel unwelcome but were not excited for your business.

Rating:

1.0

The scheduling manager asked to pick up my truck at Tillsonburg even though I scheduled to pick up at London location. And He said he increase the mileage for me but it has not reflected on my contract. So this. result an overcharge fees.

Rating:

1.0

Go to pick up trailer and half the lights don’t function. Guy at store says I didn’t hook it up right, it’s one plug lol. Three lights at back don’t come on. Plate lights are out. Fender lights on p/s didn’t work until I hit a bump half way through my rental. Fenders need to be welded again. Chain rubber holders both damaged. I had to explain to him that u haul has mechanics that safety and maintain equipment. It’s a fineable offence to have lights not working etc. This trailer was the same last time I rented. Get it fixed already. Oh ya and the crank is so bad you can barely turn it. Awful experience

Rating:

5.0

Need to service the jack for the trailer.

Rating:

1.0

Hire staff that actually knows what’s happening, and enough staff that can handle the work load of running a story a gas station and the u haul portion. My biggest problem is with in your company and when I pre order a truck for the city I live in and I get sent 45 min out of town to pick up my truck, and I get no discount no extra gas and I’m doing your work for you, and on top of that you send me to the worst possible place with zero customer service skills. U haul as a hole is a complete shit company. I personally will never ever use u haul ever again.

Rating:

1.0

When someone rents a certain size truck over a month in advance... make sure the truck they ordered is at location for moving day. Not say sorry we don't have that size truck the day before moving day and totally screw people up when doing an already stressful task.

Rating:

4.0

Notified the day prior to rental that truck was not available. Had to go over an hour out of the way to rent a truck. Was told that I would be covered for the extra milage because of this but ended up getting charged for the extra milage in the end.

Rating:

4.0

We were a bit of a complicated case 😊 We have an international driver's licence which was new and unexpected for the agent there. But with a phone call to uhaul and instructions from there, all went well!

Rating:

1.0

My over all experience was completely terrible. Straight from ordering all the way through the drop off. I personally will NEVER! Use this company again. The worst customer service iv ever experienced, I also had to pay to do your job for you, and cost me more in gas then needed, by having to pick my truck up three towns over when my town has 6 locations and I ordered my truck weeks in advance. Possibly the worst customer experience ever this company is completely useless. Thanks for nothing u haul.

Rating:

2.0

Only 1 person working. Had to handle gas station, convenience store and UHaul. Was given keys and general area where equipment was. Only I walked around the equipment. No help loading car onto trailer. The employee only looked at hook up of trailer to truck.

Rating:

5.0

Very friendly and helful

Rating:

4.0

Just be a bit faster. Understanding it’s busy to run both the rental and the gas station for one employee

Rating:

5.0

The woman that looked after me was excellent, she went out of her way to get me the truck I needed because I was having trouble getting one I needed from another location, she is very knowledgeable at performing this part of her business considering she also runs the gas station

Rating:

1.0

Renting a u haul was the worst experience. After booking 10 foot truck ahead of time (about 1-2 weeks in advance) Uhaul contacted me LESS than 24 hours later saying the truck i ordered was no longer available because the company incompetently mismanaged the amount of trucks and reservations. I was given a 26 foot truck instead to move out my little studio apartment with almost no furniture in it. I was originally supposed to pick up my 10 foot truck in London and the person said the only location available close to London was Tillsonburg. This was all told to me less than 24 hours before my move out time. Going to Tilsonburg delayed my arrival to London by 1 hour. Additionally the truck we were given was not great. Its engine light was on consistently and it was “jerking” on the highway signalling a potential issue with the fuel or engine or something else. I had ordered supplies for the move and none of them were in the truck i ordered (i asked for them to be on the truck) and they would have had to been picked up at the london u haul location. This left me with no supplies except blankets for the truck. On top of all this I still had to pay $110 for this as a student. I would understand if people were professional and the experience was smooth and convenient. This was the absolute worse experience I have had with a company and makes me feel like U-Haul scams people by overbooking their trucks leaving people with little to no time to pursue other options. I will never use U-Haul again and I will be sharing my experience with all my friends and family to warn them about the lack of professionalism and competence I experienced from U-Haul. The customer service worker who changed my van initially was also quite rude on the phone and giving me attitude when I was stressed about not having a car to move. He provided no genuine sympathy.

Rating:

1.0

The service was not great. Location is part of a gas station so with only 1 attendant their priorities were for the gas customers. The units cab area was dirty, had a saw dust like material all over the front seats that we had to dust off so it wouldn’t get all over our clothes. The door locks were sticking and when trying to lock and unlock them it was stiff, need to be lubricated.

Rating:

5.0

Great job

Rating:

4.0

The trailer overall was in good condition. The only issue is that the trailer tongue Jack was difficult to operate and in need of some serious maintenance ie. lubrication

Rating:

2.0

You need to have people that are friendly and customer oriented at your drop off location.

Rating:

3.0

Expensive

Rating:

1.0

The guy (Mickey) did not know what the hell he was doing. He was supposed to give me back $101 but only gave me back $48. When I called back to talk to him about this matter, he said one moment and hung up one me. I went to the location and he was doing something and charged me another $101 instead of giving me the money missing from the first time. Then he called someone on his cellphone in Hindi the whole time then gave me his phone to talk to the person known his manager. She yelled at me over the phone and told me to come meet her at 9. Went to meet her and she showed me that the $101 was reimbursed but she did not understand that I am still missing $50 from his first mistake that was made when he was giving me my refund back. I would gladly appreciate getting my money back this was the worse experience of my life and i yet haven’t received my money back. I am down around $400 which was supposed to be a $130 trip. Ready to sue!!! Assholes