Customer Reviews for Petro Canada
(U-Haul Neighborhood Dealer)

403 reviews

509 Broadway St   Tillsonburg, ON N4G3S8

(519) 688-6022

Location Hours

  • Mon-Sun: 7 am - 11 pm

Services at this Location:

Contact Us

(519) 688-6022

509 Broadway St
Tillsonburg, ON N4G3S8

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 11 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Have equipment at agreed location, not letting me know the day before that trailer was 40 miles away, when I reserved , booked and confirmed weeks prior.

LINDSAY G. 
Rating:
3.0

Customer did not leave a comment.

steve S. 
Rating:
5.0

Customer did not leave a comment.

Vince B. 
Rating:
1.0

Don't yell at your customers about the truck being in town only when we used the app and gave proper addresses. We attempted to use a service offered on the website(refueling service)and was told they wouldn't do it and wouldn't give a price.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
4.0

The owner was rude about the van not being spot less. I have rented from place before with no issues. The van was clean, but not spot less. I was not sure what the owner wanted me to do power wash the inside and wax it.

Kam B. 
Rating:
3.0

Both Owners were grumpier than normal today, we rent trucks from here every few months.....

MARTIN M. 
Rating:
5.0

Friendly and accommodating. Very knowledgeable.

dennis P. 
Rating:
5.0

Customer did not leave a comment.

Bryan K. 
Rating:
5.0

Customer did not leave a comment.

Manvir S. 
Rating:
4.0

My pick up went very smoothly, I've frequented this business in the past for other services they provide and find they are outstanding with their customers. I have not rented a Uhaul in 14 years and was extremely impressed with how the process has changed. Great job by all, it could not have been more customer friendly.

Scot R. 
Rating:
5.0

Exelente costumer service 👍👍

auturo G. 
Rating:
5.0

It is great ordering from the Tillsonburg UHaul - staff is friendly and get you on your way in no time. Thank you

Robert T. 
Rating:
3.0

Customer did not leave a comment.

Isabella D. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

Martin V. 
Rating:
1.0

This location tried to rip me off saying I didn't put enough gas in the vehicle when returning it. Store clerk got some guy on the phone who was very belligerent to me. Then they tried to charge me for 2 days rental when I only had the vehicle for 9 hours. Terrible experience!

JOHNA L. 
Rating:
5.0

Great customer service

Mark O. 
Rating:
5.0

Customer did not leave a comment.

JOHNATHANG L. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

nathan B. 
Rating:
5.0

Customer did not leave a comment.

Kathy F. 
Rating:
3.0

The issues I had were not with this location. This is ultimately the worst experience ever trying to obtain a U-Haul rental. I was treated poorly and quite rudely whenever I called to get an update on the status of my reservation. The Hamilton Traffic Office employee TJ and the "Regional Manager" Lucy Sky?? I believe was her name, unilaterally decided to cancel my reservation without my knowledge. I was yelled at and treated horribly by "Lucy". She should not be a Manager of any form and Reprimanded. I will be making a formal complaint with this regards. Paul King

Paul K. 
Rating:
5.0

Customer did not leave a comment.

Kyle B. 
Rating:
1.0

Owner called me a thief and a liar because I didn't have a gas receipt, told me the gauge was broken after I told her I got gas, then when she realized she wasn't stealing from me that way she said the box was too dirty even though I went through a car wash and swept it clean. I have pictures and video proof. They altered my driven mileage after I dropped off my vehicle changing 80km to 200km

Dylan S. 
Rating:
3.0

Customer did not leave a comment.

Rob W. 
Rating:
5.0

Nothing!!

Donna S. 
Rating:
1.0

Owner was very rude and not informative at all. I needed the truck a day before I actually received it but due to the unprofessional attitude, and the owners daughter not knowing what she was doing, my move didn't go as planned and got pushed another day ahead which costed me money! Her daughter was not trained in this field of work renting trucks, truck was not clean at all. I have rented plenty of times and never have I had such a terrible experience. I will never recommend anyone to visit this location.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Mihail J. 
Rating:
4.0

No complaints

Peter W. 
Rating:
5.0

Good customer service by Prinkle and Nick - the truck wasn't exactly a speedster :)

jude M. 
Rating:
2.0

When you reserve a certain footage truck and you get there, they don't have it, they gave me a smaller truck, which took longer for my move

Gabrielle A. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
1.0

Customer did not leave a comment.

Jonathan W. 
Rating:
3.0

Customer did not leave a comment.

GEORGED D. 
Rating:
5.0

Customer did not leave a comment.

DANIELR C. 
Rating:
4.0

The one tire strap was cut to short, could not properly secure the vehicle. Luckily I had extra straps.

JOSHUA SAMUEL R. 
Rating:
5.0

The man made me smile even though I had complained to him about the picknup spot. He is clearly not at any fault. Very kind and understanding.

TRINITY T. 
Rating:
1.0

I purchased a 7 blade connector for the electrical ($22.60) and then discovered I had one. The owner would not provide me a refund for the unused connector. The reason he gave was that "I had purchased with a credit card and he was not a Walmart".

PIERRE C. 
Rating:
5.0

Very Kind and helpful agent at this location

DAVIDL D. 
Rating:
5.0

Provide a tongue lift bar to raise the tongue when connecting. It's quite heavy. Thanks

DAVID M. 
Rating:
5.0

The u haul truck was very clean and we had no problems with it at all. I would recommend u haul to everyone. Thank you

JENNYLYNN B. 
Rating:
1.0

Worst experience from a uhaul dealer ever. Will never be using the company again. Ordering and picking up, no issue. The vehicle, no issue. Dropping off and billing, unacceptable. 1) when I dropped it off I was asked if I filled it up and where did I fill it up. Why does it matter? I received it over F and returned over F. I told him it was at a certain location and he said I would have to pay the extra charge cause I didn't fill up at his location. Over never seen the contract that I have to fill up the gas station I get it from, that's crap. We argued back and forth and I told him I wasn't paying it. When he finally, walked away he turns to me and says bill is paid. I didn't authorize or review, plus I wanted to pay cash. Not acceptable. When I finally got my e receipt via email, I found out why he just processed it, he didn't charge me for gas, but instead charged me $25 for cleaning fee. What is that, didn't even ask me, and show me the issue. It was in the same shape I received it, even better. I removed the garbage. What, am I being billed cause it was snowing and there was water and snow from my shoes in the back? If that is your expectation, then I expected it mopped prior. This whole process is unacceptable and taking advantage of people is wrong, and I shouldn't have been charged. I will make sure everyone I know and going forwards choose a different rental provider. These practices are not acceptable.

TROY W. 
Rating:
5.0

Customer did not leave a comment.

Sylvie V. 
Rating:
3.0

Customer did not leave a comment.

COLIN B. 
Rating:
5.0

Customer did not leave a comment.

GERTRUDE M. 
Rating:
5.0

A very pleasant and professional women took care of everything with great care and smoothness! I will be back!

CHRISTOPHER L. 
Rating:
4.0

The issue that i faced was not with the locations for pick up or drop off. The issue was a level of inconvenience and the poor customer service received over the phone. To be honest not poor customer service as much as a lack of understanding for the inconvenience faced.

Leon B. 
Rating:
5.0

Was surprised how the cost jumped from 120 to 270 dollars. The prices were definitely deceiving.

CRAIGLAWRENCE C. 
Rating:
3.0

The truck inside wasn't dirty, but not very clean either. Didn't get my final receipt for the rental.

RYAN B. 
Rating:
5.0

Customer did not leave a comment.

Martin S. 
Rating:
5.0

Excellent customer service given to us.

ALVINIODAVID M. 
Rating:
5.0

Customer did not leave a comment.

Maclean K. 
Rating:
5.0

The proprietor was efficient and professional. No complaints.

THOMASG M. 
Rating:
5.0

The computer system is troublesome. Time is limited and having to re-do what I took the time to ahead of time online is very disheartening. In spite of uploading my updated drivers license ahead of time online, the computer flagged it as out of date so I had to wait while it was entered. Also, in spite of having declined everything other than the trailer rental, it was in the computer that I had opted for insurance . . . which I had not. Like I said this computer system is annoying. Why make the effort to do all of this stuff online if I have to re-do it at the location.

Fred T. 
Rating:
5.0

Customer did not leave a comment.

JAMES N. 
Rating:
3.0

The strap ratchets that tension the tie downs need to be lubricated as it was impossible to remove the strap from the ratchet when we tried offload. The rotating element should be lubricated occasionally so it can rotate freely. Luckily I was carrying enough tools that I had a large flat screwdriver that I used to turn the bars. Other than this issue, the trailer worked as designed and the trip was uneventful.

HENRYK S. 
Rating:
2.0

Location probably would be fine if it weren't for the pandemic. None of the staff wore masks, yet I'm required to….so my safety wasn't a consideration but my consideration to them was required! Found that disrespectful to anyone who walked into their establishment and I'll never go there again!

JOHNA L. 
Rating:
4.0

Worker in this location did not wear a face mask and when asked to put one on refused

Paul D. 
Rating:
5.0

Customer did not leave a comment.

Christian D. 
Rating:
3.0

it took over 45 min to get my trailer with checking in early. only one person working the location which was multiple things going on. poor management here!!!!!

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

Can't blame the location cause its all locations but the maintenance of the vehicles is always questionable and this rental wasn't any different.

PHILIPR I. 
Rating:
4.0

Customer did not leave a comment.

MARKA H. 
Rating:
5.0

Customer did not leave a comment.

Helena L. 
Rating:
3.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Keep reservation as booked and don't overcharge.

Sanjeev D. 
Rating:
5.0

Customer did not leave a comment.

Louis C. 
Rating:
5.0

Nick provides great service. He is a pleasure to deal with.

DAVIDB M. 
Rating:
4.0

The truck was fine but it may have a transmission problem as it jumps when going into gear.

JOHNFLETCHER H. 
Rating:
5.0

Everything was great. Thank you

Wayne O. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
2.0

I specifically asked the guy at the counter not to charge my credit card as I pay everything on line as I had done every time in the past. He tells me he has to and then proceeds to put the same transaction thought 5 times. Now I have no funds left on my card and trying to deal with Uhaul to fix. My daughters birthday is this week and I was planning on using a portion on her present.

WILLIAMALEXANDER S. 
Rating:
4.0

Customer did not leave a comment.

KEVINM S. 
Rating:
5.0

Well done. Thank you.

JESSICA ZIOMARA R. 
Rating:
5.0

This location is ALWAYS so helpful and truly knows the meaning of customer service. I highly recommend.

RICHARDL B. 
Rating:
5.0

For now I see everything working perfectly please keep it on thanks.

RASHEED C. 
Rating:
2.0

Equipment was maintained, but not clean. Pick up of vehicle - the vehicle was 1.5 hours from where we live, making pick up inconvenience and an additional expense. As we were driving to pick up the vehicle, I call Uhaul, spoke to a lovely representative that told me that our bill was paid in full as I had paid on-line. Upon arrival, we were told we owed another $900+. The clerk at the gas station could not tell us why. We had to call Uhaul service line again to get clarity - another 25 minutes wait. Upon reaching a representative, they could not clearly explain why - the amount represents HST...which I completely understand as the location would have to claim the sale. It is very unfortunate that your team could not explain that. This type of communication creates doubt and uneasiness in the client. The 2-wheel dolley we rented was so bent it was not usable. We had also ordered a furniture cart, which the location did not have. Overall the customer experience part of the our experience was terrible. The vehicle we rented, worked well and we arrived safely.

Lenard K. 
Rating:
1.0

The person working the counter made us wait so long because he kept stopping helping us to help his other customers for gas or whatever they were buying. Finish what you're doing before leaving us to wait even longer, we have a limited time with the vehicle and have to wait for him again and again because he kept wasting time leaving our transaction.

ADAM W. 
Rating:
5.0

Customer did not leave a comment.

DALER L. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

HOWARD V. 
Rating:
4.0

Great people.

KIRK A. 
Rating:
3.0

When you tell a customer that they are going to pay 55 cents then charge them the 88 cents. Is wrong.

WAYNEG M. 
Rating:
3.0

Customer service rep was rude

Debra Y. 
Rating:
5.0

Customer did not leave a comment.

ANDREWROBERT B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

SAVANNAH B. 
Rating:
3.0

allthough they didnt have the size of truck I reserved a month in advance I still managed to get the move done

BEREND V. 
Rating:
5.0

They were great to work with. Friendly and helpful. Overall a terrific experience.

TODDJ B. 
Rating:
5.0

Not a thing

JOANNE M. 
Rating:
5.0

Nothing! Petro Can Broadway Uhaul is the best. Super efficient, friendly, fast checkin/checkout. Your on the road in no time. Thanks guys!!

JOANNE M. 
Rating:
3.0

Drop off site was a gas station. 1 employee covering the entire site. I had no idea where to park. Site was not expecting my drop off. There were no signs or anything to indicate to go into the main gas station to drop off keys. Again I tried the website, but could not login to confirm drop off.

Connie W. 
Rating:
2.0

Customer did not leave a comment.

twanna L. 
Rating:
4.0

Excellent, efficient, friendly staff!

GLENND C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE B. 
Rating:
5.0

A+++

STEPHENW H. 
No reviews have been submitted for this location.

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