I did not appreciate how that the employee kept questioning me about the fuel level when I returned the vehicle. I was told by the employee at my morning pick up time to take a picture of the fuel gage and the odometer reading, which I did. She then instructed me to bring back the vehicle with the same amount of fuel showing on the gauge from when I picked it up, which I did. I also took a picture of the gas gauge and odometer reading when I returned the vehicle. Even with this proof the employee doubted my claim that I returned the vehicle with the same fuel level I picked it up with. He then was questioning me as to how much I spent on fuel which was none of his business. He said they would use that information to let people know how much it would cost them to make the same trip that I did. I told them how can you do that when the fuel costs are constantly changing. He then somehow came up with a low figure on my costs which I then had to correct him with my actual cost. I found this very strange. When we finally got past all the questioning he said that he would give us a 69 dollar credit because we brought the vehicle back early. He didn't credit us, he charged us. They are not honest at this U-Haul depot, they are more like scammers. I do not recommend them at all.
Barry F
Petro Canada
(U-Haul Neighborhood Dealer)
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How U-Haul Reviews WorkI did not like that i booked a pick up from Woodstock and uhaul changed it to Tillsonburg the day before..thats 30mins away and 30mins back. This messed up my whole day..not impressed!!! ....I payed for extra gas to drive an hour out of my way and then had to pay for extra km's. Not a happy customer and I will think twice before I use uhaul next time. I understand this has nothing to do with the pick up/drop off stores and their customer service thats why Im not giving them zero stars, it is not their fault and is out of their hands..that is BS!!!
Jennifer CSmooth pickup, helpful staff
NIKITA GCharged me for insurance after I had declined the insurance option after booking online
John Pthey worked with us and made everything we did a lot nicer and were very friendly , a number 10 is deserved
RICHARD s