Customer Reviews for Petro Canada
(U-Haul Neighborhood Dealer)

266 reviews

509 Broadway St   Tillsonburg, ON N4G3S8

(519) 688-6022

Hours

  • Mon-Sun: 7 am - 11 pm

Services at this Location:

Contact Us

(519) 688-6022

509 Broadway St
Tillsonburg, ON N4G3S8

Services at this Location:

Hours

  • Mon-Sun: 7 am - 11 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

JOAOLUIS S. 
Rating:
4.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

KIMW M. 
Rating:
3.0

The website is absolutely horrible. I booked online for 24 hours but recieved a phone call the next day and was told I couldn't have it for that amount of time. I was offered a smaller truck (which would not be enough) and given a different pick up location. People should not be able to click the options on your site if they are not available. I have friends and family members that have had the same issues.

LAURA T. 
Rating:
1.0

Be more friendly and nude rude. I will not go back there again. And they are really slow. Make you wait

JAMESRICHARD S. 
Rating:
5.0

Customer did not leave a comment.

chris W. 
Rating:
4.0

Customer did not leave a comment.

LARRYA S. 
Rating:
4.0

You can always improve, but no complaints

KENNETHC S. 
Rating:
4.0

Confirmation email was a bit confusing. I ordered a 20 ft truck. The confirmation said that one wasn't available at the location I physically went to and was told that i had reserved. I called uhaul to see what was going on. I was told the truck was taken so booked another 20 ft in another city. A day or so before moving day I was contacted by uhaul because I had two trucks booked. The gentleman was very helpful and straighten things out.

JAMESR C. 
Rating:
4.0

Customer did not leave a comment.

Lyndon C. 
Rating:
5.0

Customer did not leave a comment.

JOANNE M. 
Rating:
3.0

We were charged 107 and when we returned the van were told it was only a hold but it is still on my account as 107 instead of what my invoice says which is about 92

FREDRICK W. 
Rating:
5.0

Service is always excellent. They go the extra mile to see that your rental works out

John T. 
Rating:
5.0

they have done a great job ,

RICHARDL D. 
Rating:
3.0

Customer did not leave a comment.

Carl H. 
Rating:
3.0

The vehicle needs new tires. Not safe.

ROBERTW B. 
Rating:
4.0

Customer did not leave a comment.

TERRYS W. 
Rating:
1.0

The truck was not cleaned of ice and snow, wasted too much time of warming it before leaving. The lady was not friendly, her service was slow and unpleasent. I will go to another station next time.

ISTVAN C. 
Rating:
4.0

Customer did not leave a comment.

MITCHELLPIERCE S. 
Rating:
2.0

Send email reciept when asked. Charged me for gas without actually replacing the gas, overcharged? 30 min late releasing the truck to me, we had a scheduled time to use the elevator at the destination. This all seemed to be an inconvenience to the people in charge, made me wait over and over while serving walk in people instead of finishing up with me. Lacking priority.

PAULW W. 
Rating:
5.0

very professional friendly service

PAULINEA K. 
Rating:
3.0

Customer did not leave a comment.

Kevin K. 
Rating:
3.0

Make sure that you do not call and say you do not have what the customer ordered. Go out of your way to help the customer by going above and beyond like Brenda from the Horvath location did for us. She called your location and made sure we were taken care of even though her location received no commission for the rental. That is what true customer service is about. Thank you Brenda!!!

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

NARVEL B. 
Rating:
3.0

Truck had a leak in the "Mom's attic . Some water damage on our belongings more concerned on where I filled up the gas

PHILIP D. 
Rating:
5.0

Customer did not leave a comment.

BERNHARD P. 
Rating:
5.0

Customer did not leave a comment.

SEANDAVID S. 
Rating:
4.0

Customer did not leave a comment.

narvel B. 
Rating:
1.0

the person was rude and disrespectful on his comments "I better pull it (the trailer) by hand or is going to take you an hour to park it", then he asked me to dismount it and he refused to help, completely the opposite experience vs when I picked up in Ajax.

Edmundo H. 
Rating:
3.0

Customer did not leave a comment.

melbin C. 
Rating:
4.0

Despite being in a gas station. The workers were very attentive and helpful and got me on my way as quickly as they could.

CATLINCROCKETT H. 
Rating:
5.0

Excellent service

Mark O. 
Rating:
2.0

Make sure if your going to rent to people that you another person to take care of the gas station ..so your customers will be left waiting and standing around

CHRISTYMARIE O. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHPATRICK G C. 
Rating:
3.0

Customer did not leave a comment.

Wesley C. 
Rating:
3.0

Customer did not leave a comment.

ATHLONEA W. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

The only drawback is that it's a gas station/convenience store and you may have to wait for other customers.

Daniel K. 
Rating:
5.0

Quick service. Attendant made sure everything was a ok perfect before I left.

BERNHARD P. 
Rating:
5.0

Customer did not leave a comment.

JOANNEE M. 
Rating:
5.0

Introduce No touch card readers. Per COVID

John T. 
Rating:
3.0

Customer did not leave a comment.

JUSTINMARSHAL M. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETHHELEN K. 
Rating:
5.0

The CSR was very nice and was helpful with my rental.

KIRKH L. 
Rating:
5.0

Customer did not leave a comment.

JAMIERONALD L. 
Rating:
1.0

The owner “man” unsure if his name kept referring to my partner as “Hey Bro”. He told him he didn't need him anymore after my partner refilled with gas. Then my partner left. The owner then proceeded to charge my credit card with an additional 23.00 for gas which was not needed as well. When I called him he told me to call uhaul to deal with it! Was completly unprofessional. Which should have been an 80 rental for a uhaul in town tillsonburg then ended up costing so much more because I had to get an vehicle from out of town and bring it to town and drop off here! I was so upset and frustrated

Lisa R. 
Rating:
1.0

You guys ripped me off for 2 days charge plus the mileage

SHYAMANI S. 
Rating:
5.0

great service, all went smooth, super friendly

GREG C. 
Rating:
3.0

The ratchets for the straps were seized and trailer was dirty

MICHAELGERRARD L. 
Rating:
3.0

It was much better then when we picked it up but it was the whole experience with UHaul I will never use this service again there were way to many mistakes made overall. They tell you one thing but it does not happen. I won't make that mistake again.

Dorothy S. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Wonderful owners!

DOMENIC S. 
Rating:
5.0

Customer did not leave a comment.

Peter R. 
Rating:
5.0

Customer did not leave a comment.

DANIELR I. 
Rating:
5.0

Already passed on a recommendation for early July. Nothing to improve, everything went smoothly, very efficient, well communicated, courteous & caring individuals at this location. Good work.

glen H. 
Rating:
5.0

Vehicle was ready to go when I arrived. Excellent service.

BRUCE P. 
Rating:
5.0

The folks at this location were awesome - friendly and very helpful. And went out of their way to make the experience a good one. Thank you.

WILLIAMG M. 
Rating:
5.0

Customer did not leave a comment.

DIRKG R. 
Rating:
2.0

Nobody was able to help us Or show us to fix the dolly. We had to figure ourselves. It was our first experience with a dolly. Poor service!!! It took us almost one hour to sign the paper, to pay and get the dolly.

Renee N. 
Rating:
5.0

Customer did not leave a comment.

WILLIAME H. 
Rating:
5.0

Gentleman that helped us checkout was awesome. Very friendly. Will deal with this location again if needed Had to call 1-800-gouhaul to explain to 3 different people that the rental was a one-way trip on a hand printed form - frustrating process

Steve H. 
Rating:
5.0

Customer did not leave a comment.

keith H. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Awesome customer service

Noyle B. 
Rating:
5.0

Customer service at its finest

Robi K. 
Rating:
4.0

ALL IS GOOD

Ferdinand H. 
Rating:
5.0

Customer did not leave a comment.

Judith W. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
5.0

Suck nice people to deal with at the Petro station at Tillsonburg exceptional!

Christopher F. 
Rating:
5.0

The owner is super in many aspects and great on customer service

Charles D. 
Rating:
5.0

Awesome service, courteous and efficient. I was very impressed with how quick I was in and out upon arrival and when returning the truck. Highly recommend this outlet to anyone. Very impressed i received copy of my recieipt in my email before I left the store.??

Susan M. 
Rating:
5.0

Friendly and helpful staff...

Sean S. 
Rating:
1.0

On Sat. March 4 we rented a 20' van. At pickup in the morning the van was just over 1/2 full. Prinkle advised us that we would need to return it at the same level. I returned the van in the afternoon by myself. I had to refuel the vehicle on route or else run out. Prinkle asked me where I refueled - and I told her that I did so on the way home. Her husband checked the mileage, etc and then stated “you should have refuelled here, I helped you out and you should help me out”. I stated that it was my choice where I refuel and that he had not helped me out at all - that I simply rented a van from his company. Again he stated that “you should have filled up here - I helped you out, you should help me”. I felt very uncomfortable at this point and then he stated “well next time you will see”. I felt that this was a vague threat and I replied that there will be no next time. He said “you are free to go”. I feel that this man's behaviour to me was incredibly disrespectful, rude and mildly threatening. I feel like his tone would have been vastly different had I been male customer.

Henry V. 
Rating:
3.0

Poor girl looking after gas customers and u-Haul customers and could not keep up.

Hans H. 
Rating:
5.0

Customer did not leave a comment.

Pat P. 
Rating:
5.0

Customer did not leave a comment.

peter B. 
Rating:
5.0

Easy to return the truck. All went smoothly. Would recommend u haul

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Wayne P. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Daryl M. 
Rating:
4.0

Keep info on file

joe G. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

Customer did not leave a comment.

CORY F. 
Rating:
4.0

First time using U-HAUL so don't have anything to compare the service to. Have never used a competitor. The 15' cube van was clean and operated as expected. There was no cruise control and that could prove to be a problem for drivers on a long haul. That is the only suggestion I have.

Bryon C. 
Rating:
1.0

I was charged a $ 15 dollar cleaning fee and it was clean . I swept it all out before I returned it. I paid $139 bucks up front and ended up with $179 dollar bill!

crystal R. 
Rating:
1.0

picked up a 20ft uhaul truck with fuel tank gauge a little under the half mark. on return I filled the truck up to the same spot. owner walked out to meet me at the pumps to check the gauge only to tell me i needed to add a litre and a half more .. two dollars later after having to re pump fuel. it wrecked the whole experience. if owner operators renting out the uhaul equipment want fuel levels to be exact. they should fill the tanks to full for the customers prior to renting them out. I do not recommend going to this location.

Nathan D. 
Rating:
3.0

When I picked up van contact was done manually because system was down. Gas in truck marked off as 1/4 tank. I returned a 1/4 tank but was charged $9.00 because the system said it was just over 1/4 tank. I said no and showed the manual contract. I was said no the system says over. Had to pay more money not happy about that.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

Jeffery V. 
Rating:
3.0

The customer service was excellent, however I was pretty surprized at how expensive it was. I just can't understand why the advertising for Uhaul says "get this truck for only $19.99 a day!). And then you use a truck for a couple hours and the bill is $180

Jamie D. 
Rating:
5.0

Customer did not leave a comment.

Henry V. 
Rating:
3.0

Have more promp and ready to go software/ process

carlos W. 
Rating:
5.0

reserved online, and it was easy to finalize, the customer service was excellent and came out to inspect vehicle with is to show us.

Sabrina H. 
Rating:
1.0

Customer did not leave a comment.

Marilyn C. 
Rating:
5.0

Customer did not leave a comment.

Hans-Juergen Z. 
Rating:
4.0

Customer did not leave a comment.

JACOB J. 
Rating:
4.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

steave B. 
Rating:
5.0

You should have 26 footers regularly available at this location. They usually only have 20'ers. I was lucky that a 26'er just happened to be returned that day.

Thomas S. 
No reviews have been submitted for this location.

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