Customer Reviews for Petro Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Petro Mart

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Marilyn O. on

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Double charged for rental...was told to contact bank. Really pissed off- on a fixed income and you pull this crap? Pay $80 to rent a tiny truck, drive 6 miles and put $7 in gas tank?? This will go to BBB a soon as possible!!!

brian V. on

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Customer did not leave a comment.

randall S. on

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Attendant had very little knowledge of application process. Took 45 min. Was unable to print copy of contract and was charged for safe move coverage which was not offered or explained to me and I had no option to accept or decline.Was not aware of this charge until the final billing and was told it was to late to remove charges.

Gary C. on

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Check tire light was on, A/C did not blow cold.

William W. on

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Customer did not leave a comment.

Patrick B. on

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Took over 45minuets to get thru and express checkin. Employee did not know how to operate computer system to set up a reservation for the customer ahead of me. And couldn’t figure out my express check out process

Julie F. on

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Customer did not leave a comment.

Suzanne R. on

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The inside of the truck was filthy— ashes - spilled sticky soda. It was gross. We had to stop and buy disinfecting wipes to wipe everything down Yuck

william R. on

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Brigett (sic) helped make it a smooth experience.

jeffrey S. on

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Tire warning light was on.

dawn B. on

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I was very pleased with the service I received. Clerk was polite.

Joyce T. on

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john V. on

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Douglas U. on

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Lot was a little difficult to get out of for the size truck rented (20-ft). Britany was very nice and knowledgeable.

CHRISTINE D. on

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Ordered blankets and a dollie which were not in the truck - had to go back in and ask where they were. They didn't have blankets but they did have a dollie in the store.

shabaz A. on

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Arnold H. on

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Location is sub-par. It is the polar opposite of the fabulous location in West Dundee, IL. Improvement would require a new location, new building and ample parking etc.

Gary C. on

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Second time renting with you, everything went smoothly and as expected.

Linda W. on

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The only issue was that we were misquoted the price by 100%. That said the person who made the reservation called upon learning of the error and sincerely apologized for the mistake. Mistakes happen so no big deal. It did cost an extra $300 which is a cost of moving so oh well.

Cathie J. on

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Zachary F. on

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Paul H. on

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Catherine H. on

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Yolonda S. on

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steve S. on

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Wasn't very welcoming. It was in a gas station so the attendant was busy with other customers. I was initially told that they weren't expecting the truck and I couldn't return it there. Then they found it in the system. I had to go out and take pictures of my gas and mileage and I felt more like I was a burden to the clerk.

Brian K. on

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Cindy W. on

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Bridgett was knowledgeable and efficient. When I had a question about the lit-up words "TOW/HAUL", she called to get clarification for me.

Belebie N. on

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The woman who checked us out at the end was very helpful and professional. Her great customer service made it an even better experience.

Dan B. on

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Carrie R. on

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Garland B. on

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