Customer Reviews for Pets Plus Inc
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Pets Plus Inc
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Jacquelynne P. on
The only dissapointing thing was that I was charged $1.24 for being 1/10 of a mile over the estimated and paid for 30 miles. It was suppose to be $1.29/mile for anything over what I had paid for. I just thought it was kinda ridiculous to even charge for being 1/10 of a mile over and to be charged that much. Oh well.
SHIRLEY W. on
EXCELLENT STAFF AND CUSTOMER SERVICE.
Brett A. on
I used the mobile express check-in. I was not told before doing this that there would be a huge fee for not bringing the truck back with the same fuel level. I was charged an additional $44 - outrageous! I will never rent a U-Haul truck again or use this location again for truck rental or any of my pet needs.
Robert F. on
OUTSTANDING, friendly, helpful, and far exceeded our expectation. We have gotten so used to poor service and live with it, but it is so absolutely REFRESHING to be treated with respect and courtesy AND to deal with HONEST folks! Thank you!!!
HEMRAJ D. on
Autom the sales person was very helpful , she explained everything to me and I would recommend you go see her
Tammie B. on
Make sure the person have some type of experience with the renting of the vehicle it could be saving a life.
ISIAH S. on
The person who took care of me seem like they had a attitude was not very customer service friendly.
Frank G. on
Fastest turn in ever
John F. on
Excessive charges for mileage on top of other hidden charges
JEFFERY G. on
The staff was very professional and friendly .
jean r. on
As a business I would like a real receipt of the actual charges, not the estimated amount, but the real charges. I don’t have documents for tax records that indicate what was actually taken from my credit card account, this is a problem. Please reply as to a solution for this scenario. Jean Rodino The Floral Palette
francisco p. on
I thought the process for checking the vehicle out via the phone was too time consuming. I recommend future customers be recommended to go into the store and be helped by a clerk.
STEVEN W. on
none that I could see at this time
Shaquina M. on
Nothing to improve. Great customer service
DARIO M. on
Excellent service. Friendly and fast.
Troy M. on
N/A
ANTHONY D. on
Combination Uhaul and Pet store. They're extremely busy but do an excellent job.
ALEXANDER M. on
The price was not only $40 like advertised. That's false advertising. Very disappointing!
JUSTIN G. on
Very convenient for us, love having access to this service provider, has the inventory we need when we need it. Excellent customer service as well.
sung k. on
Made drop off easy! Even she recognized that the reservation was screwed up.
Julie G. on
They young man that was working with getting the customers their truck or van was very friendly and helpful, however the young girls that work working the desk could use a little more customer service skills. over all a good experience.
VANCE S. on
Great staff and great equipment.
BRENDA W. on
Excellent as always
Jack C. on
Odor from pet store and attitude of the checki-in attendant (at register) were both very unpleasant. Outside receiving attendant was professional and courteous. I would recommend with hesitation.
Shawn D. on
The truck had some mechanical issues and the Roadside Assistance agent didn't explain that if we waited the 90 minutes that there could be a possible adjustment. She just advised us to call customer service. So I would not recommend again to anyone because we didn't even finish our move.
Jason C. on
Very nice and helpful people at this establishment.
katherine a. on
The 26 footer we had was a bit of a gutless wonder. I understand no air conditioning...and it WAS at least clean on the inside of the area to pack. Maybe it's time for a tune-up for the one we had.
JESSICA O. on
I only went 15 miles on the truck they charged me 64 miles if I didn't see the receipt that they emailed me they would have charged me an extra 55 dollars on top of the 76 I paid. I had to call the company and let them know what they did
Tom T. on
The customer service was excellent. The young lady that checked me in when I returned the truck - Autumn - was extremely helpful and knowledgeable. An employee like that is hard to find, it's refreshing, and unfortunately rare, when a customer is made to feel welcome and valued as opposed to being treated like an annoyance. Thank you.
Alberto T. on
Matt was excellent
blake o. on
Very easy pick-up. Friendly people. Even helped point out a blemish on the vehicle and let me take a picture of him with the blemish so I could prove it was there when I picked up the truck. Very thoughtful.
MERRI C. on
The guy that checked me in has been working there for years he is amazing and I will continue to use them Thank you
Bruce B. on
Paid an initial $243.73 (contract #29071061) and was told that I would not pay per mile even if I drove over the mileage limit, if I paid $40 per additional day. However, upon turning the vehicle into Westminster, I was charged an additional $176.26 for additional mileage instead of only the $40 that I was initial told to me. NOW, I'm not sure what I was actually charged for or if the amount I was initially charged is accurate! Can someone please explain the details of both Charges to me! I need to make sure I was not OVERCHARGED. Bruce Benedict 443-465-1215
Robert R. on
Outstanding service and outstanding crew at this location.
Troy M. on
N/A
John C. on
Everything was done in excellence
JASON C. on
Matt was professional with our transaction. I would highly recommend going to this location for rentals.
LaDonna B. on
Staff was friendly, helpful and efficient.
GEORGE M. on
The people at 2610 were very professional. They were very helpful with my situation. I will recommend this location.
JAMES L. on
Everything was perfect. Always busy and still provide great customer service!
Barry M. on
Excellent customer service
TIMOTHY W. on
The equipment was in great condition and the staff was particularly helpful. Especially Autumn. I can say enough about the ease of pick and return process. I'd recommend this Location to anyone.
jerry d. on
Excellent customer service!!
Charles C. on
vehicle clean, but headlight was out on drivers side
Sabrina D. on
Truck was new and clean. Customer service quick and efficient. Great experience!
Patrick M. on
Pets plus was great. The online reservation process was a little confusing in that I made a reservation at one location then was told later that none were available there. I would've preferred to be told about availability while making a reservation rather than hearing about it in a phone call and attempting to decide if the next closest location is a viable option for me while on the phone.
Dianna k. on
The young lady that helped me when we returned the truck was extremely nice and helpful. She documented the issues apologized profusely and was extremely professional. She apologized for the issues that we had and it was a speedy checkout! I highly recommend the drop off side of pets plus in Stafford Virginia , They're very professional they go out of their way trying to help and are very nice. Do you really knowledgeable about anything or any questions you may have whether it pertains to the U-Haul or the benefit of drop off and there is they have pets fish and puppies! I finished off my trip by holding a English bulldog puppy so it made all my pains go away