Easy and convenient for Aquia Harbour and Stafford.
Stephen D.
Customer Reviews for Pets Plus Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
perfect customer service especially the young man who received us per return. He was friendly and inviting.
KYLEJAMES T.Better website for self checkout
STEPHEN H.The pickup process took a LONG time, which I was not expecting. I tried to make sure that all necessary information was uploaded before I left home, but when I arrived, I had to upload photos of my driver's license, confirm two emergency contacts (I would've brought my passport if I'd know that was going to be part of the process, but at no point was I notified about that until I was at the rental facility - at which point it was too late to get my passport). This wasn't an issue with the location itself, but with the Uhaul check-in process and properly managing expectations. Between the photos needed and calling family members to see if they would be available to answer if Uhaul called to confirm that they know me, I lost about 20 minutes of my reservation time to the check-in process. Next time, I'll just go to Lowe's.
Julia S.Customer care was extremely good. The personnel assisting with the rental actions were friendly, courteous, and very pleasant. The technician who assisted with the trailer was professional and very thorough with his instructions.
DOUGLASG N.Great customer service and support!
PAULWARREN T.Nothing to suggest
BRODERICKLYDELL R.I wish I got the name of the guy that helped us with the vehicle. He was very professional and took his time in the heat to show us the difference in sizes for the trucks. We chatted a bit about his step father and the whole time he smiled and was friendly. Also the staff that checked us in were friendly and professional as well. When one didn't know an answer the others jumped in quickly to help out.
JASONMALIEK P.No improvement needed. You have a great team at this location.
STEVENMICHAEL H.With night drop off, its very difficult to complete the uploads as the wifi in the area is very poor. Takes awhile and sometimes its a bit scary out there in the parking lot.
JENNIFERROCHELLE S.Quick and easy to rent and return.
PHILIPA E.Maybe reduce the wait time if that is possible.
William H.Gentleman who inspected truck was friendly and helpful. Lady working the desk was not helpful. When I asked for a printed receipt she gave me a blank receipt.
Dakota W.There should be a separate line for customers with reservations. I spent 40 minutes waiting in line for over 10 customers without reservations and my check out time was still 10 minutes and I had completed the online check out. What is the point of online check out if you have to go through everything all over again.
MELISSAJANE H.Great moving experience
AARONDOMINIQUE J.Very helpful staff in pick up/hookup of trailer and drop off of trucks. Have rented multiple times over past month. Highly recommended.
William B.Very friendly and helpful
DEBRA M.Great service! Very friendly and helpful. Return took less than 5 minutes.
Bryan L.All GOOD Thanks
NORMANJ G.No one was around help
Edward A.The device was 1st class and staff are very professional and polite
GEORGE P.Sustain
BOOKERTALIAFERRO W.Only difficult item, was trying to find a parking space for 6 x 12 utility trailer when I returned it. Equipment and Service was great.
William T.Easy to use the 24/7 pickup at this location as I picked it up before hours 0530am. Staff were helpful when returning the uhaul later that morning. Thanks.
William E.The best neighborhood pet and uhaul rental store that I've ever used!! Family oriented and friendly. Did I say the service is fast?!
CHERIEM U.Customer service needs improvement.
Nicholas R.Nothing that I saw. Everything was great and easy pick up and drop off
KINYATTEK S.The rental process was very efficient. The staff was professional, friendly, and efficient. The young man who processed my rental provided superb customer relationship management. I will definitely use U-Haul and this location for future requirements.
Booker W.A mistake was made on my final check out, but when I called back to correct it, I was greeted with a very professional gentleman who immediately identified the issue and corrected it on the spot. He was apologetic and respectful. Mistakes happen, but how he addressed it made me feel like a valued customer.
ADAMJAMES E.I was so thankful God sent me to this site!! I Was treated graciously and respectfully from Start to finish! I even got to turn the vehicle in early! Thanks ever so much! Blessings to everyone!!!
KATHERINEBEST B.DO MAINTENANCE ON YOUR VEHICLES. THAT WAS VERY UNSAFE TRUCK I RENTED. I WANTED TO RETURN THE VEHICLE BUT THE PLACE I RENTED IT FROM WAS CLOSE. THE BRAKES WAS BAD. SOMETIME IT TOOK SEVERAL TRIES TO START THE TRUCK. YOU NEED TO REALLY FOCUS ON MAINTENANCE, MAINTENANCE, MAINTENANCE!!! THERE WERE OTHER THINGS WRONG WITH THIS TRUCK. I FEEL YOU PUT ME AND MY FAMILY IN GREAT DANGER. WHEN I SHARED THIS WITH FRIENDS OF MINE, THEY HEARD SIMILAR STORIES FROM OTHER PEOPLE THAT RENTED FROM UHAUL. THIS NEED NOT HAPPEN AGAIN. YOU TAKE MY MONEY AND GIVE ME A POORLY MAINTAINED TRUCK.
ALONZO J.The bed and metal steps were full of dirt which we removed
ERICWENDELL F.The reservation, pickup, and dropoff processes were all very easy. The truck was just what we needed to move.
KELLY I.Excellent, keep up the great work!
PETERETHAN C.Vehicle interior not cleaned. Dog hair and cup holders dirty. Floor and seats dirty.
Stephen C.I'm not sure. Everyone at the u-haul counter is u knowledgeable and they spend more time talking to their co workers than customers...This location is a complete deadzone...And they charged me for pads I never used and the girl refused to refund me the money..I asked for a manager and she refused that as well...I wouldn't recommend this location to anyone that believes in customer and professionalism.
JAMESNAQUAAN J.The whole team was great!
MICHAELTERRY T.Personnel at pick up and drop off locations were very professional and helpful. Their accommodating proficiency made our move go very smoothly.
KARENSUE B.Easy to use, fast and efficient.
AMANDA B.Nothing
PHILIPCHARLES M.Keep it up
SANTIGIEMICHAEL S.