Nothing that I can think of. Appreciate your service.
JIMMY A
Customer Reviews for Pets Plus Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Exceptional friendly team.. the individual who checked the truck in verified that the gas cap would not lock…
WALID NDrop off was a little confusing as to where to park and also sign about having to download an app to drop off or be charged an extra $20.
LISETTE FReplace or fix your locks. I was held up picking up my van because the locks are to worn out to work properly and so I had to pull the lock open woth my fingers to get my key.
Stanton HAlissa was great
MATTHEW DExcellent and fast customer service. Totally recommend
CANDACE MGreat experience.
COREY HUHaul software timed-out requiring customer service rep to re-enter rental details...maybe have developer add a progress bar so customer service rep doesn't assume the software crashed.
WILLIAM OYou guys are AWESOME!!
WHITNEY WFast and easy pickup
CARLOS AMs. Alyssa and Ms.Susie were very excellent and helpful. They understood my situation at the pick-up location and apologized on behalf of U-haul. They are the best. You rock ladies!!
MARCUS GMy only Con is they do not have adequate space to house all of the units on hand. of course it is also a Pro as they were the only local dealer with the Toy Hauler I needed.
ROBERT BI’ve never had a bad experience at this location. The whole staff is great.
HARVEY HEasiest drop off location & process.
Anthony CWe were late after hours and did not want to download an app on our phone. Frusterating drop off experience!!
BRYAN GThe folks at the U-Haul personable and easy to get along with. The staff seems to like a well oiled machine.
John TThank you for a wonderful experience! The truck was ready, pulled up, and running when I got there with all the extras I requested. The vehicle itself (26’ truck) handled great with a nice turning radius and easy acceleration in tight spots. Drop off was super smooth. When there was a mix up with a charge, Regan answered the phone and politely changed it right away for me. U-Haul was the cheapest but also had great customer service and quality! I will always rent here at this location!
Amanda MUpon picking up the truck, I was informed that it had a full tank of gas, which was also indicated by the fuel gauge. For context, I drove a total of only 20 miles during my move, as I live nearby. However, when I refueled the truck before returning it, I had to add 4.8 gallons of fuel to reach a full tank. This suggests that the tank was not truly full at the time of pickup—rather, it had just enough fuel to register as full on the gauge. This represents a hidden fuel cost, as there is no way for customers to verify the actual fuel level at the outset. I should not have had to put more than a single gallon in the truck.
CHARLES SFrom the time of walking into the store to the time I was driving off in the UHAUL truck was less than 5 minutes. Returning the vehicle was even easier, an associate met me at the door, I handed him the keys and that was it. Very easy, quick, and efficient!
Luke BNothing recommended.
ROBERT DClean trucks better truck. I had was disgusting
JAMES EEveryone was super nice. I was in the pets plus for about 10 minutes and I was on the road.
LISA LGreat people. Would use them again.
JORDAN EGood customer service
RAUL MAlways customer friendly and helpful!
MARTIN LHad a leak in the truck that rain came in and got a few things wet
EDWARD SLet me start by saying thank you for the customer service excellence. Please let Mr. Jerry know that I truly appreciated his kindness and wisdom. I was using some new hitch equipment and his advice made it clear to me on how to best use the equipment in the safest and most efficient way. Thank you again! Mr. Bush
MICHAEL EGood services
Mohammed AGreat service; no issues with trailer; easy return!
HENRY KThe most uncomfortable riding vehicle I’ve ever been in! My back is killing me from not being able to adjust the back of the seat to sit upright.
JESSICA LNot a thing. Everything was well done.
JOHN MThe uhaul system was not working for my after hours pick up . The staff at pets plus opened early so I could get my rental truck. Thanks staff !
ROBERT VGreat service
PATRICIA WThis was placed on the wrong business account. I am not in Virginia, nor do I know the person who rented! Someone needs to fix this!
CALEB LWonderful location and best service
SAID HExceptional customer service!!! Went above and beyond to facilitate any inquiries.
WALID NCustomer service reps were professional and polite
JAMES ECustomer service was great. Thank you
LENNY MThe experience at the end of my vehicle transport was also excellent. The boss was ready for my return and addressed me by name like an old friend. The world of business is lacking in customer service and professional standards. I appreciate these attributes when observed. Best regards, Tom Roberts
THOMAS RFriendly, helpful staff!!
Patrick QStaff were incredibly informative, helpful, explained the terms and pricing, and Regan at the front desk was a super friendly and knowledgeable cutie
Gregory WFirst time there and it was a great experience with friendly and helpful staff.
THEODORE CI booked my reservation wrong and the gentleman at the counter fixed everything for me. Saved me a lot of money. Drop off and pick up process was super simple. Great customer service can be hard to come by now days so it’s much appreciated!
Laura RRented a car trailer. Smooth process without any complications!!!! Thanks.for the support. WEH
WESLEY EThis was the best service, cleanest and most serviceable equipment I have ever had the pleasure of using great job!
JUAN CBrad and Reagan were awesome! I would DEFINITELY RECOMMEND! Thank you for the excellent service!
VIRGINIA GNothing I can think of
CHERYL BN/A
ADELBERT RThe parking lot is a little tight, but the customer service is great, which is why I always use this location.
MATTHEW MStaff was polite. Gentleman who received the equipment and processed me after was exceptional polite and professional.
LESTER ECalled to change pickup date/time but person we spoke to gave me the wrong information and the truck was not on precise when needed pickup; had too wait one day for pickup delaying our scheduled date for storage move out date Also upon delivery of truck to Sutton WV we had tobpay an additional fee for extra miles; unsure why the mileage allowed was less than travel miles from pickup location to drop off location and we even dropped the truck off at a closer location Definitely not happy with this overall experience
TIMMY RI have no improvement(s). The staff were very friendly, professional, and helpful. The experience checking in and out, were outstanding. I wouldn’t rent a U-Haul from anyplace else in my area because of the service I always receive.
DAVID EEasy pickup with help from staff members. There were no issues or problems with the 5’ x8’ trailer in route. Thanks for your consistent help for our transportation needs.
HENRY FStaff was very great and helpful....vehicle was clean and the process was flawless!!! THANK YOU!!!!
DARNELL MOverall, an outstanding experience!
TIMOTHY W