There were several drops of blood on the floor inside the trailer when I picked the trailer up. I had to clean up the blood before packing my things.Robert J.
Moving Truck Rental in Stafford, VA at Pets Plus Inc
(U-Haul Neighborhood Dealer)
Stafford, VA 22554
(Pets Plus is located right off of I95 on Route 1 between exits 140 and 143)
Services at this Location:
- Mon-Sat: 8 am - 8 pm
- Sun: 10 am - 6 pm
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Stafford, VA 22554
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Charge me a cleaning fee when I did not leave the vehicle dirty. I appreciate the facility giving me a freshly painted vehicle however do not expect customers to give you back a white glove squeaky clean vehicle in return, it's not practical. I should be reimbursed my $25.tyler J.
Steve who has helped me set up my trailer rental has been incredible. He is a one man Army and despite the heat has always been professional and an amazing attitude. This location needs more like Steve.ANDREWFRANCIS H.
My service was great! The truck was clean and ready to go when I got there. Dropping off went well.RHONDAMARIE H.
Keep Doing What You're Doing Excellent ServiceBYRONPAUL A.
Steve was great and got me checked in with ease and with excellent customer service.CONSTANCE M.
Excellent customer serviceJASONCHARLES H.
The truck's power steering was not good. I traveled almost 1000 miles struggling to stay in my lane. It also pulls from the right side and made it really difficult for me to maneuver it! I would have lost control of the truck if I would have hit a pothole or something. Also the truck WAS NOT sanitized! With COVID still around, it's detrimental to a customer to enter into an unsanitized truck. We had to clean it ourselves. I'm very disappointed in the experience that I had!! I should be refunded SOMETHING for the inconvenienceKERBILANE B.
Can't think of any. Professional and friendly.William H.
Easy and convenient for Aquia Harbour and Stafford.Stephen D.
perfect customer service especially the young man who received us per return. He was friendly and inviting.KYLEJAMES T.
Better website for self checkoutSTEPHEN H.
The pickup process took a LONG time, which I was not expecting. I tried to make sure that all necessary information was uploaded before I left home, but when I arrived, I had to upload photos of my driver's license, confirm two emergency contacts (I would've brought my passport if I'd know that was going to be part of the process, but at no point was I notified about that until I was at the rental facility - at which point it was too late to get my passport). This wasn't an issue with the location itself, but with the Uhaul check-in process and properly managing expectations. Between the photos needed and calling family members to see if they would be available to answer if Uhaul called to confirm that they know me, I lost about 20 minutes of my reservation time to the check-in process. Next time, I'll just go to Lowe's.Julia S.
Customer care was extremely good. The personnel assisting with the rental actions were friendly, courteous, and very pleasant. The technician who assisted with the trailer was professional and very thorough with his instructions.DOUGLASG N.
Great customer service and support!PAULWARREN T.
Nothing to suggestBRODERICKLYDELL R.
I wish I got the name of the guy that helped us with the vehicle. He was very professional and took his time in the heat to show us the difference in sizes for the trucks. We chatted a bit about his step father and the whole time he smiled and was friendly. Also the staff that checked us in were friendly and professional as well. When one didn't know an answer the others jumped in quickly to help out.JASONMALIEK P.
No improvement needed. You have a great team at this location.STEVENMICHAEL H.
With night drop off, its very difficult to complete the uploads as the wifi in the area is very poor. Takes awhile and sometimes its a bit scary out there in the parking lot.JENNIFERROCHELLE S.
Quick and easy to rent and return.PHILIPA E.
Maybe reduce the wait time if that is possible.William H.
Gentleman who inspected truck was friendly and helpful. Lady working the desk was not helpful. When I asked for a printed receipt she gave me a blank receipt.Dakota W.
There should be a separate line for customers with reservations. I spent 40 minutes waiting in line for over 10 customers without reservations and my check out time was still 10 minutes and I had completed the online check out. What is the point of online check out if you have to go through everything all over again.MELISSAJANE H.
Great moving experienceAARONDOMINIQUE J.
Very helpful staff in pick up/hookup of trailer and drop off of trucks. Have rented multiple times over past month. Highly recommended.William B.