I really don’t know everything was so nice
KENNETHTERRANCE L
Customer Reviews for Pets Plus Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was great. I was able to check in online and when I arrived they had the equipment all ready and I was able to get the trailer hooked up and on my way in no time.
Michael GNo notes. This was as easy a pick up and drop off as we’ve ever done. Would definitely use again..
DANIEL SFriendly staff with a large U Haul selection. Its also located at a Pet shop, so you can look at the pets (dogs, cats, birds, reptiles, fish) while you're there.
CONSTANTIN JThe staff was friendly and helpful. The pickup and return process was smooth. I look forward to future interactions with them.
Curtis GComplete experience was seamless and easy. Jerry was super helpful and ensured my experience was positive in every sense. Would recommend this location to a friend and is my "Go To" option for U-Haul services.
Chris RI can't answer those questions since I dropped off the truck after hours. Update: Since your page is forcing me to answer those questions, I put 'no'
Dale HOutstanding and supportive service 👍🏼 Very nice , clean and organized location *****
JANUSZ MNothing at this time. The people at the location were great to work with 😎👍
Timothy BKeep up the good service!!!
CHESTER TWhen your helping a customer don't have another employee come up to counter with load music playing cause then the customer can't hear what the other employee is saying.
Barbara FVery quick and smooth.
Ronald JDid not tell us it was in tow mode!!!! We towed nothing! It hurt our gas mileage and ability to pick up speed!!!!
Christina RGreat location
Radu BThe employee was swamped. Could not check my out right away because he said he had a bunch of people before me to check out. I only saw one couple in the store. Everything was ok, but if there was an issue, I would have had to come back.
Carol RGood customer service
Roxana VEasy check-out; easy check-in. Easy peasy, lemon squeezy! This is the best experience I've had renting and returning a U-Haul. Highly recommend!
Amy BOil Change Required warning light was on.
Joseph JTruck was new and well maintained but needed a good cleaning.
Michael HGreat rental process. The personnel were professional and friendly.
Kimberly RI am old school using a phone to request a trailer reservation. This team went above and beyond to meet my needs and make my hauling experience exceptional! I will continue to work with this team for all of my moving needs!
SAMUEL EI had a great experience when I frequent this location.
WALDINDA BFast, professional, friendly. Good pricing.
Fredy AExcellent work by the team, very friendly and courteous.
Walid NNot when you are closed on sundays. not even customer was informed
pratik PNext time I rent I would prefer that the equipment lights work prior to me getting there and noticing the trailer lights didn’t work. So then I was forced to rent another trailer which was not what I reserved. This process took 46 minutes which delayed my departure time for my out of town trip.
Reginald HNo complaints
JAMES LThe pricing you all have is ridiculous.
Nikkolo ASuperb customer service and professional staff! I won’t rent U-Hauls anywhere else!
MOHAMMED KI love this location, this is my second time picking up truck from here, Staff is very friendly pick up and drop off is easy thank you. I
Masood SEveryone was polite and courteous. Made me feel like a VIP customer.
Gerald HGreat service. Easy pick up and drop off location. Equipment was excellent.
Garry GThe truck was not clean but it was well maintained.
KEVIN MSlight miscommunication on gas level.
Noble HThis location has an abundance of travel service needs.
ELESIA SThe truck I rented was not cleaned or wiped down inside the can. The windows were smeared and not easy to see through while driving. I wiped them Down hit it doesn’t look like the inside of the cab has been wiped down in a long time. The dashboard was very dusty.
Joseph MGreat location and friendly staff.
Thomas EIt's a large location with a lot of equipment.staff is nice
Sean SThe staff were very professional and the process was very quick
ROBERT MJerry and Brad are the best, very helpful, cordial and always looking up to the customers
DANIEL GThe staff is always friendly and helpful! I will continue my business with them.
HARRY JThe whole experience was fantastic. Easy in, easy out, easy return! Highly recommend this location to everyone needing a UHaul.
CHRISTIAN BLove Pet's Plus....always professional and they ALWAYS have the equipment we need for our company.
Marie MAs always, the staff is professional and courteous. I have rented moving trucks and motorcycle trailers from here several times and will continue to do so.
Eugene FSome of those fans that blow mist like at the amusement parks...LOL! Just kidding...the staff at the Stafford location on Rte 1 are great people...I have gone there many times and will continue to go there for my u-haul needs as long as I live in Stafford and they are still there.
Shawn SFast easy done!!
WILLIAM FCustomer service was fantastic!
Ronnie PThe gentleman who helper me was amazing and helpful.
Christina KLove Pets Plus!!
Marie MLet them if possible drop the truck off in the parking lot behind your store. It is very hard to park the big truck in your yard. Or let them know to come around the building and park at the stop sign but that might block other after hours rental in
Devon BNothing, seemed well organized.
WILLIAM CWe had a complex downsize and move., to include pulling a car. The staff at Pets plus l/uhaul were very accommodating and helpful, and quickly adjusted when my plans changed at the last minute. I drove past three other uhaul dealers to get to this one because they were that good
ANDREW I