Gladly Mrs Esmeralda P, was the best person of the entire moving day! Truly a professionally person and with a smile! We had a 14 hours move and returning the truck was a delight with her. Raul
RAUL A
Customer Reviews for Pets Plus Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Beyond excellence services
LOWELLSH HFriendly staff, easy to get in and out. It's also connected to a great pet shop. So you can get your U Haul and check out the pets
CONSTANTIN JExcellent service
MICHAEL GGreat and helpful service
MICHAEL GEasy and quick!
PAUL AGreat service and location
WAYNE HThank you, excellent service!
Tchalim AThey are on top of there game !
JAMES EExcellent experience with this U-Haul dealer. Showed up and everything was ready upon arrival. Returned the item the next day and drop off was easy. I've dealt with Pets Plus for years and they are outstanding. Have never had any problems or issues with them. Highly recommend their use.
STEVEN WYour location did great and I wanna say thank you
Paulette SJerry was great! He made the process very easy and explained the equipment well!
EDWARD GGreat staff and the equipment worked excellent
HARRY TClean the vehicle
JOSHUA RGreat location and easy access. No real improvements other than alerting folks that since thos is combined with a pet plac, be prepared for the smell. I misunderstood the increased cost for a one way rental, I thought it was just a $20 increase.
THEODORE AA tire was immediately low on air, and I could not fill the gas tank without great difficulty and an abnormally long amount of time. At 4 different gas stations, the gas nozzle kept clicking off as if it was full when it was not. It took me 10 minutes to just get in 8 gallons of gas at the 2nd station.
JAMES CNothing
MARIE PGreat customer service at an affordable price.
JAMES SVery great customer service very nice employees very helpful
MILAD HGas on the tank seems off measurement, I had truck less then half tank gas, I returned it exactly same. I have been charged 120$ extra. People at the store is great.
BUYANKHUU EVery friendly staff! They made sure I had everything I needed everything for my move and were very patient and courteous. Would definitely recommend to anyone in the Stafford area.
SEAN CNothing to change.,Fantastic experience.
TRACI MGreat staff perfessional
MATTHEW TI had some personal difficulties during this time and the weather was not helping. The associates at the U-Haul location were patient and helpful.
Cheri MDidn't catch the name but the employee that received the vehicle was extremely pleasant and provided excellent customer service.
WILLIAM HNothing. Excellent staff, kind, and professional. Willing to take the anxious step.
HARRY JWill often go out of my way to rent from Pets Plus. Their team is very professional, reliable, fast, and friendly.
ROOSEVELT DExcellent customer service
WILMER AI have rented from this location on multiple occasions, they always have what I need in stock, they have always provided awesome customer care and service. I would recommend coming here for your rental needs.
SARAH WThe attendant who provided me with the keys to my vehicle, was very helpful and provided information about the vehicle. He has been at this location for a long time. It was good to see him again , he is a nice person.
DONANTHONY KThis location is always a pleasure to deal with. They are so friendly and helpful, I will always use this location because it has the best customer service and the equipment is always in great condition.
KARL KGreat help and great customer service. Very friendly associates and amazing help!
Laurie CWonderful customer service!!!
ROBERT Mkind and professional customer service
NICHOLAS MGreat truck which help my move.
RAFAEL MI couldn’t be more happy with my experience at this location. The owner went above and beyond to help me with my reservation.
Kim VPlease check the wipers on the vehicle I rented
MARK DAwesome customer service…period! Rented from this location multiple times. Highly recommend this location for your U-Haul needs
WILLIAM EI have either rented or returned UHauls from this facility for years. I am always very satisfied with the staff's professionalism, friendliness, and prompt service.
MATTHEW MThird time I rented from this location. Always friendly, equipment is clean and the setup and return of the equipment is seamless and professional
STEPHEN PFriendly, proficient and professional
John BGreat drop off experience.
JOSEPH MWarm and great customer services.
AHMAD PCarmella and Jerry were absolutely fantastic!!! They were very professional and very accommodating. I would definitely recommend!
JOHN RThe entire staff is ALWAYS pleasant, engaging, and professional during every visit!
HARRY JIn a time when we had an emergency with 20 minutes before they closed. They were so nice and understanding.
THERESA EThe staff was very professional and courteous. I don't think they could have done a better job. I was pleased with the services.
WILLIS BThey have the best customer service
Ivey PFriendly and fast service..
SHIRLE YVan was clean but it had an odor in the cabin.
KEVIN JGreat customer service from The beginning to the drop Off thank You both!
SHANAE BThe representative was very courteous and helpful. He made my transaction go very smooth.
LUIS L26’ Truck was in excellent condition. Everything worked perfectly. Very driver friendly. Very pleased with UHaul
RICK SExcellent customer service. I had booked 10 minutes away and it was available. The check in process was smooth and fast. No long waits. Hook up was less than 5 minutes to our truck
Derrick PThe truck was clean and well maintained however some of the blankets seemed dirty and smelled bad.
BRIAN MGreat job maintained ok few scratches and inside the driver was duty. But costumer service was extremely good and I will told anyone to go with this guys Thanks for your help and service
EDWIN VClean the inside of the windshield, my rental was very hazy so I cleaned it myself. Customer service was on point, thanks!
BRENDA WExcellent service. Vehicle was started up and ready to roll immediately after arrival
MICHAEL JYou guys are doing just great, really good costumer service 10/10
ELMER MGreat location for getting your U-Haul. Friendly staff. Its also a pet shop.
CONSTANTIN J