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TEGAN C
Customer Reviews for Pets Plus Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service. Vehicle was started up and ready to roll immediately after arrival
MICHAEL JYou guys are doing just great, really good costumer service 10/10
ELMER MGreat location for getting your U-Haul. Friendly staff. Its also a pet shop.
CONSTANTIN JThe rental process was fast and easy. The team member that assisted me was polite and informative at check out and return.
JUSTIN MNothing there the best people there!
LONNIE OThe truck was very clean, but it drove terribly. The steering was extremely loose, I had to keep turning the wheel left and right just to stay straight. It felt unsafe to drive and definitely needs maintenance before being rented out again.
Felix CFast efficient service
JAMES GThe only thing I can say is that when a person makes a reservation for a truck and specific equipment ie: handtruck/dolly do not rent it out to others. I reserved a 15’ truck and a dolly but never got the dolly at all. Had to go somewhere and actually buy one.
AVRAHAM MExcellent staff. Well maintained equipment. I use them often. Great pet shop at this location as well.
CONSTANTIN JReagan is awesome! Thanks for an easy experience!!
VIRGINIA GI have NEVER, no matter what location I rent from the windshield is dirty, it’s pretty basic. You expect customers to take care of your vehicle but the glare at night and in the day is dangerous, I have to factor in time to clean the windshield every time. I live in Montross , VA and have to pass three (3) U-Haul locations and drive 50 miles each way because you DONT offer a van in our “district “, so each time I pay for an unnecessary 100 miles, this policy needs to change not everyone can use a box truck.
JEAN RGood service
MICHAEL OVery nice work
MUHAMMAD I1 tiny improvement..... I requested a dolly. (Just in case) I was told they didn't have anymore once I arrived for the actual pick up. However, I was given the "heavy" duty large appliance dolly. It was way too heavy for a 65 yr old female to use. Other than that.... The whole team & the transaction itself was easy.
CHRISSANDRA SI left my wallet in the truck at the drop off and when I came back for it all my cash in the wallet was gone. I only got my credit cards but all my cash was removed.
JEPHTER DGreat service
KIRK HNothing at this time!
Thomas OGreat people, my experience with them is 5 stars everytime
DEQUAN DVery kind customer service…
LUSBI OAll good
ROBERT FJerry was very helpful in getting my truck ready.
TRACY LThe vehicle was exactly what I needed and ready for use. The staff at the location was friendly and helpful. I was not ever able to successfully use the app- screen would 'jump'/refresh and finally links timed out.
KEITH MThe location itself was fine. They were communicative and easy to nagivate through the mobile pick up. The equipment itself however was not adequately maintained leading to the trailer door coming off of its spool and having to remain open during the drive back to the location for drop off.
Sam CBest U-Haul renting experience ever. Entire pick up and return process was quick and painless, the way it should be.
CALVIN WQuick, simples, and easy.
REYNALDO SGeneral Manager was outstanding, very knowledgeable.
MACKENZIE DI checked the gasoline and filled up the proper level of the tank but you charge me for gas, the tank was not full, thanks
HORACIO NNot sure of the gentleman’s name but he was so nice and helpful
Cra'Shae CThe keys provided did not work with the pad lock on the truck.
ROBERT CStaff was friendly and helpful both with the pick-up and return.
KEVIN FVery convenient location and friendly staff. Would recommend it.
MAKUR AGreat experience
DARNELL LNothing, everything was good.
OSCAR GNice friendly customer service above my expectations!
JAMES LThe employee that helped me when I returned the small trailer was really helpful. His name was Darryl. My feet was hurting and I could not walk, he did all the work by disconnecting the trailer and sending me my bill.
WILLIAM TGreat service, excellent employees!
RICHARD KThe only downside is that it is a bit crowded - lots of trucks and trailers - which can present a challenge when pulling in and out. The counter to this is that they always have what I need.
SCOTT COverall the customer service was good. I do want to point out the excellent service we received from Angela she was soooo helpful and accommodating for my families needs. I also want to point out the excellent service we received from Jerry who personally called my husband and stated he went to another location to pick up the auto trailer that our family needed.
DAVID TThe lady who worked inside was NOT friendly a and easily irritable.
KAMAL NI love visiting the pet. Customer service is alway superb.
TRINA DNo reservation, last minute pickup and was very busy with people renting equipment the experience was the best. I have rented from this establishment before and the experience has not been the most friendly or expedient. Kudos to the team. Will different recommend them to others.
PATRICK JThe person who attended me did it in a good way and I try to solve a problem that I had in the town where I took the truck.
miguel cNot bad.
MYKHAYLO KNothing to add.
DIXIE LLove Pets Plus. We rent our Uhauls from them for business use. They always have what we need and always deliver great customer service!
LUCAS EEverything went quick and smooth.
SCOTT CI rented a 20’ truck one day and a 4’ box trailer the next day. Both were a smooth and simple experience. The employees were friendly and helpful.
ROBERT BHad what was required to do the job I had to accomplish and the staff was fantastic to work with on the spot. The pickup and return was simple and not time consuming. Successful mission accomplished! Thank you for being there for us.
ROBERT MN/a
ROBERT MSTRANGE TO DROP A TRUCK AT A PET STORE
Bryce VN/A
VICENTE AVery easy process and the staff was extremely friendly and helpful.
JOSHUA SHave more spacing got the trucks
FELICIA RHave used this location multiple times always great and friendly customer service- highly recommended!
MARTIN L