Everyone was super nice. I was in the pets plus for about 10 minutes and I was on the road.
LISA L
Customer Reviews for Pets Plus Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great people. Would use them again.
JORDAN EGood customer service
RAUL MAlways customer friendly and helpful!
MARTIN LHad a leak in the truck that rain came in and got a few things wet
EDWARD SLet me start by saying thank you for the customer service excellence. Please let Mr. Jerry know that I truly appreciated his kindness and wisdom. I was using some new hitch equipment and his advice made it clear to me on how to best use the equipment in the safest and most efficient way. Thank you again! Mr. Bush
MICHAEL EGood services
Mohammed AGreat service; no issues with trailer; easy return!
HENRY KThe most uncomfortable riding vehicle I’ve ever been in! My back is killing me from not being able to adjust the back of the seat to sit upright.
JESSICA LNot a thing. Everything was well done.
JOHN MThe uhaul system was not working for my after hours pick up . The staff at pets plus opened early so I could get my rental truck. Thanks staff !
ROBERT VGreat service
PATRICIA WThis was placed on the wrong business account. I am not in Virginia, nor do I know the person who rented! Someone needs to fix this!
CALEB LWonderful location and best service
SAID HExceptional customer service!!! Went above and beyond to facilitate any inquiries.
WALID NCustomer service reps were professional and polite
JAMES ECustomer service was great. Thank you
LENNY MThe experience at the end of my vehicle transport was also excellent. The boss was ready for my return and addressed me by name like an old friend. The world of business is lacking in customer service and professional standards. I appreciate these attributes when observed. Best regards, Tom Roberts
THOMAS RFriendly, helpful staff!!
Patrick QStaff were incredibly informative, helpful, explained the terms and pricing, and Regan at the front desk was a super friendly and knowledgeable cutie
Gregory WFirst time there and it was a great experience with friendly and helpful staff.
THEODORE CI booked my reservation wrong and the gentleman at the counter fixed everything for me. Saved me a lot of money. Drop off and pick up process was super simple. Great customer service can be hard to come by now days so it’s much appreciated!
Laura RRented a car trailer. Smooth process without any complications!!!! Thanks.for the support. WEH
WESLEY EThis was the best service, cleanest and most serviceable equipment I have ever had the pleasure of using great job!
JUAN CBrad and Reagan were awesome! I would DEFINITELY RECOMMEND! Thank you for the excellent service!
VIRGINIA GNothing I can think of
CHERYL BN/A
ADELBERT RThe parking lot is a little tight, but the customer service is great, which is why I always use this location.
MATTHEW MStaff was polite. Gentleman who received the equipment and processed me after was exceptional polite and professional.
LESTER ECalled to change pickup date/time but person we spoke to gave me the wrong information and the truck was not on precise when needed pickup; had too wait one day for pickup delaying our scheduled date for storage move out date Also upon delivery of truck to Sutton WV we had tobpay an additional fee for extra miles; unsure why the mileage allowed was less than travel miles from pickup location to drop off location and we even dropped the truck off at a closer location Definitely not happy with this overall experience
TIMMY RI have no improvement(s). The staff were very friendly, professional, and helpful. The experience checking in and out, were outstanding. I wouldn’t rent a U-Haul from anyplace else in my area because of the service I always receive.
DAVID EEasy pickup with help from staff members. There were no issues or problems with the 5’ x8’ trailer in route. Thanks for your consistent help for our transportation needs.
HENRY FStaff was very great and helpful....vehicle was clean and the process was flawless!!! THANK YOU!!!!
DARNELL MOverall, an outstanding experience!
TIMOTHY WNice clerk. Needs to have more instruction of using vehicle. Things like release the bake must press pedal (per sticker stated) AND press PARK BRAKE button. The gas tank cover must open door first. These are different with other vehicles I drove.
Neal DVery friendly!
THOMAS CNotify the customer early about mileage rate change. Had rented previously but there were no indications that the mileage rate was going to increase. I rent often a used the previous mileage rate for rental estimate to provide for expenses. The staff members at this location is outstanding!
HARRY JWalking into a pet smelling store wasn’t a highlight for me.
CHARLENE JThis location was helpful at check in. I did have to go back to the counter for assistance with photos app as it did time out. The return process was smooth, the man was very knowledgeable and courteous. I would return in the future.
CRYSTAL BAlways a pleasure renting for this location. Staff is extremely friendly and helpful!!
HARRY JNo further comment
Timothy DI had a fantastic experience for a one day local move. I had an awesome customer experience with Reagan (?) during my entire transaction. I will definitely be back!
EDDIE LExcellent service. The people where very nice and where well informed on the capabilities and limitations on the equipment. They helped me decide on what I really needed to get the job done.
RAYMOND BExcellent service.
TOUNKARA MThe environment was friendly and accommodating.
MIRIAM CAlways helpful and friendly! I use them every time I need something!
JACOB SNothing at this time.
THOMAS D