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Morris S
Customer Reviews for Pettys Texaco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and professional staff. Highly recommend
Steve RBetter vehicles
Sheriece FHave more U-Haul’s closer to where someone lives like I had to go 20 mins out of my town that has uhauls but not the one that I needed that cost me more money that I needed to save
Elizabeth MI have rented several box trucks and trailers from this location, always clean equipment and amazing service !!!!
Clay MGet a bulldozer and push off all structures and start over. Looks like a good place to get robbed
TIMOTHY GEverything went smoothly and quickly. Thank you.
Barbara FDo you offer a military discount. If not, that would be nice.
Donald WAbsolute best folks to rent from.
JORMA SClosest (23-24 miles from my home but en route to Home Deport in Sherman or Gainsville TX.
william BVery polite, welcomed me to Texas! 🇨🇱
Connie JHas nothing to do with location. First problem. 3 days after dropping rental off (on time) started getting emails and texts saying I needed to drop my rental off as agreed. Now getting bills everyday for tolls. Would be better to wait and let all tolls roll in before sending 4 different invoices. Work on accounting side is much needed
Jeff SExcellent service, friendly, would highly recommend 👍
CHARLES SThe facility(pretty’s) was fine, u haul office personnel from Lewisville Texas are complete morons!
Daniel SBest place to rent Uhaul from in the area, hands down.
JORMA SHighly Recommended!!! Petty’s associate went above & beyond to accommodate us in coordinating dropping a previous U-Haul trailer rental at their location while we picked up the auto transport from them.
Richard KI was happy with the service.
Susan WThe location was great. Very friendly. I originally booked a 26’ online a month prior through U-Haul. U-Haul calls 2 days before and says only a 20’ will be available. I just assumed making a reservation would guarantee what I needed. Happy with Petty’s Texaco. Very unsatisfied with with U-Haul.
Bryan NExcellent service.
David WSo easy to work with, friendly and kind.
Molly-Mia LI need to check my rental back in on an open day . I dropped it off less than 6 hours after renting it and still got charged $20 early return . 🤦🏻 I’ll ready the small print better next time. Next time it will be a truck !
Charlotte MNice folks. Quick friendly service!
DANTHIA NService was a little on the slow side.
Jaime DVery friendly people
JASON CCall backs left phone on uhaul called to ask if they check The Man said he Call back no One called back to inform me that it was found .
LavinyaKueenkreo MU-Haul needs to update their after hours customer service, I sat there almost 2 hours, being transferred from department after department, because your customer service line forked my enrollment incorrectly.
Lisa Alocation was switched to a place 35 miles away the day before, drove 35 miles to get the truck and appliance dolly, took 2 hours and 3 representatives to get the app to work, finally got the key- didn't fit any trucks, talked to customer service and was told to drive back when the store opened. drove the 70 miles round trip again the next day to have the lady tell us that the truck was out back about a block away through a pasture. we get the truck back to the house only to see there isn't an appliance dolly like we ordered. I call them and the lady's response is that they don't have one. She said I could bring the truck back and only be charged for one day. I told her I wasn't paying for any of it. She said she was going to report it stolen- I said "Go For It!!!!" I went to a sherman texas location and they were out of appliance dollies as well. The purpose of renting the truck was to move our appliances. I was out $200 for having to extend our move day from not getting the truck and another $500 for having to pay movers. Now I'm still being charged for the truck- Completely ridiculous.
Anthony SNo one there didn’t return call. Was kinda hard to figure out where to leave trailiet until done with the online return.
Gary SThe only issue was the fact that I was told we could return it to any location, after a long drive, unloading and taking it to a different location were told we had to take it to the specified location. It was rush hour and hot so that was annoying but we made it.
Shannon MHelped us figure out the invoice and realize why we did not receive a refund as promised!
Jean OJust to have better customer service and actually walk around the truck to make sure there is no damages and explaining the rental procedures better.
Blaine Teverything was fine. fast friendly service.
Michael BFast easy transaction
Michael Ball good. friendly owner
BILLY TFriendly hometown folks.
Steven G24/7 service did not work because the person did not put the keys in the drop box. Called the number to get information the same night and was on hold for 52 minutes. U haul said it would be guaranteed or I get $50 and that did not happen. The person at The u haul pick up also said he would “make it right” when I dropped it off and I still was charged the full amount! Nothing was refunded and not compensated by the company or the service station. Piss poor customer service all around, very dissatisfied!!!
Jeff HFriendly staff and home town feel.
Steven GExcellent service , friendly, extremely helpful.
Troy M