The parking was a nightmare.
Marc J
Customer Reviews for Philly Modstorage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The equipment was not clean. And the service tires light was on the person at the register was kind and easy to work with.
ERIKA PI have good mirrors on Trucks have Gas one customer picks it up
HUSSEIN HEverything is good I really appreciate y'all
Regina STrucks were in poor mechanical shape, however, customer service is wonderful. The process went smoothly and efficiently. I really appreciate the service provided here.
Ciera JNothing
marvin mThe front desk told me he could print a receipt only because he wanted to add additional fees to my billing .
AMARI MPersonas muy amables y comunicativo, saben a atender al cliente
Carlos REverything went smoothly. The staff were friendly and helpful.
Kathryn MThey was very helpful and very kind
Betty RVery communicative.
ESSENCE GI’m happy with the service
MARCOS MI think i had a great experience here. The service was nice and they explained everything to us.
FREDDIE AGreat place and nice employees!
APRIL PGood service
EDGARD LYes, the guy at the register was very helpful. Very nice nice attitude. Nice to talk to.
EVELYN RVery good customer service from Jim!
CAMERON Bthe vehicle shook horribly i thought i had a flat tire then then the gage that shows the mile was not working. it was at a false mileage . i would not recommend this place to anyone.
MIGDALIA GThis location was the cleanest U-Haul I ever visited. Smelled very good.
ADRIENNE BNothing my experience was great!
Mark KNothing
HECTOR TService was accurate and quick as well as any questions I had. Will defiantly recommend B street U-Haul
ROLLAND BThe gentlemen was very helpful and excellent
Priscilla RSmooth, eas, quick pick up and drop off!
robert hThere was a ton of snow on top, the tank was low and the vehicle shut down twice with the oil light on. Thankfully I got it started again and could reach the drop off point
Timothy SThis was by far the WORST uhaul renting experience i've ever had and I expect a full refund! For fruture reference, make sure you don't rent trucks that are in need of engine repairs! Don't ignore your equipment's check engine lights!
Seth KDon't give far away addresses to return truck and then charge Thank u
Jose SDefinitely was a breeze getting a rental, everything was explained thoroughly the guy at the front (I don’t remember his name) was great !
Yamilet DI had reserved a cargo van and when I got to the location they didn't have any vans available. The office then changed my pickup location to the nearest one with a van available without warning me. I brought this up with the office and they changed it to the original pickup location but charging me the truck fees and prices even though I was told I could take the truck at the van price because there were no vans available. I was left with no choice because the nearest van was way too far and I did not have that kind of time. I had to accept the truck this causing so many issues during my move. I originally reserved the cargo van because of it's smaller size so it'd be easier to drive down small roads and also easier to find parking. This has been the most inconvenient experience because of so many little mistakes made by uhaul. Was charged extra. Not warned about the locations low inventory. Unclear instructions on the dropbox for the keys. Poor communication all around.
Peter Balready called regard all the complaints about this rental.
Barry SThe staff was very friendly and the truck served it's purpose well. Thank you.
Wallace DMake the pricing clearer. Seeing the advertised price as $19.99 plus mileage and to end up paying almost $80 is shocking.
Christopher HEveryone was super friendly and helpful at this location.
Ashley FGood customer service deserves 10 * especially the gentleman who was working there during my visit. Thanks
Duke SThe vehicle ran great got me where I needed to be great customer service.
stanley rBest U-Haul experience I’ve ever had. I’ve went to several locations in Philadelphia, but this location has the best customer experience. I’ve spoken with Jim and Donna and they were superb. They were transparent and were friendly. I would 100% would recommend this place!
Wendy HJust keep up the great Work that you’re doing, I received excellent care, whenever needed a U-Haul again , I will return to this location.
Wanda FThe best customer service I have had with a company in ages!
Jennifer RI’m very satisfied with the service, thanks for your concern
GLADYS RThe manager named Bill or Jim he was immaculate and superb person I will continue to use U-Haul from this location
Robert SExcellent customer service, clean facility and very friendly professional staff. Would recommend this location to everyone.
Lorraine GI did not pick this drop off location and it’s in one of the most dangerous neighborhoods in Philly, I did not know that till we were in it….thanks for putting us in a very uncomfortable situation!
Jonn BMore available parking
Tyrone JReserved online 1 hr before. Arrived at facility, parked my car on lot and received keys to my rental!!! Totally easy and smooth sailing.
Asia KEveryone at 21 century storage are friendly highly recommended
Joseph OCustomer Service person was very professional and the van was clean . Very happy with the service, Thank you,
Angel M1st time rental at this location and was very impressed by the outstanding customer service I received. Will definitely recommend this location!
Robert PPeople at that location was very professional and helpful. I will recommend them 100%
Helene pBy more friendly by not speaking in Spanish when customers is there
Patrick KThe car didn’t have any gas.
Jada JI did an after hours drop off. The next day I got a call asking where their truck was.
andrea pVery bad customer service. And over charges
EMAD G