Customer Reviews for Phone Zone

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Phone Zone

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Adam B.
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The call center personnel was absolutely deplorable. After 30 years of using U-Haul I am disappointed to say that I will never return as a customer.

Derek S.
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Customer did not leave a comment.

Vivian M.
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Give a discount

Alejandra A.
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Customer did not leave a comment.

Edward M.
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Customer did not leave a comment.

Marc D.
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The experience and the customer service was great.

Sylvia M.
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Customer did not leave a comment.

AUGUSTINE V.
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Be as attentive as you were in our rental.

Stuart A.
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GREAT EXPERIENCE AT THIS LOCATION I HAVE RENTED FROM UHAUL OVER THE YEARS AT LEAST 50 TIMES SO FAMILIAR WITH HOW IT ALL WORKS. WILL RETURN TO THIS LOCATION WHEN NEXT NEED RENTAL TRUCK.

Carol M.
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Customer did not leave a comment.

Herbert G.
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Customer did not leave a comment.

Priscilla H.
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Nothing very nice

Jennie P.
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We were very thankful for uhaul extending our rental agreement due to snow conditions and road closures we could not make the trip for two days

Kylie N.
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Customer did not leave a comment.

Juliolito M.
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I rented the 6x12 trailer, customer service was flawless and straightforward. Much appreciated to the owners there! Extremely helpful and without a doubt I would definitely recommend this place to everyone I know! If ever I need another rental I would come back to this location again!

Mai V.
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The owners helping me was very nice and informative. Easy pickup and drop off.

Rene U.
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Everything fine

Ted S.
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Customer did not leave a comment.

Maria Consuelo A.
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Customer did not leave a comment.

ERIC E.
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Was told I was a gallon and a half under in fuel and was going to be charged. And had issues checking me out

Mark V.
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Customer did not leave a comment.

Julia Y.
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I think it would be more convenient to park the Uhaul closer to the lockbox. Or indicate where the lock box is located. I went during the night time and had to walk around the premises.

Andrew W.
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Great service friendly staff

Todd L.
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We requested and were confirmed for the U-haul store in the 7000 block on Blackstone. The day of pick up, we were redirected to a different u-haul location - 5 miles away.

David M.
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when a customer requests a certain size trailer, make sure one is available

Jessie B.
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Customer did not leave a comment.

Veronica D.
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Customer service was very nice and welcoming i would definitely recommend them to anyone

Roger H.
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Service was great. I do think that $1 per mile is a bit much. Thanks.

RONALD LIONEL JR H.
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Great customer service. Will definitely do business here in the future if needed and also recommend to anyone in need of a uhual

Juan Carlos A.
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Customer did not leave a comment.

Katrina K.
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Customer did not leave a comment.

Shane D.
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Easy drop off location via online, only comment it’s to make the drop box more visible.

Michael B.
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Customer did not leave a comment.

Leonard T.
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Customer did not leave a comment.

Marcial L.
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Great customer service. They went out of their way to make sure I understood my contact and how to leave my vehicle before they opened. Highly recommend this location.

Marcy G.
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Customer did not leave a comment.

thomas C.
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Customer did not leave a comment.

Juanita R.
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Customer did not leave a comment.

LAVELLE A.
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Everythig was great

franklyn R.
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Friendly, quick, problem free return.

Sandra B.
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Stop trying to rip people off with made up charges the system wouldn't recognize. Trying to charge me $10 cause he said the tow change was old.

SANVADOR LOPEZ C.
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Customer did not leave a comment.

JESSE F.
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This location has great customer service. They were able to help us last minute.

diane H.
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Customer did not leave a comment.

JANET DIANE K.
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The folks we dealt with at this location were kind, friendly, and explained how to make the return of the vehicle. No improvement needed.

Michael H.
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Again, no people on the weekend. You park the truck, use an app, take a few pics and leave the truck for the next person to do it themselves. Anything happens to that truck outside their gates in a piss poor part of town and whose getting blamed (paying for it). You are. There is no app that can substitute for human interaction.

Richard B.
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Customer did not leave a comment.

ANTHONY B.
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Customer did not leave a comment.

David M.
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Quick and friendly service..

Steven M.
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Very polite and helpful service

MATHNA ANN R.
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Customer did not leave a comment.

Gary Z.
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Customer did not leave a comment.

thomas C.
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Customer did not leave a comment.

Jonathan J.
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Customer did not leave a comment.

Sultan T.
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When making my reservation i selected 24 hours. Somehow when the reservation came through it was for 8 hours. The localocation decided to let me know that after i arrived even though they spoke to me before. Also the reps at the store made changes to the contract after i signed. This is a bad practice at multiple uhaul locations ive rented from. They pressure you to return the truck early even though 8 hours and 24 hours are the same price. So they can get 2 for 1 out of it. If able i understand. But i shouldny be pressured or told i wil incur fees if i dont. Owners were rude as well, and spoke to me as if i had a problem comprehending.

MICHAEL H.
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Customer did not leave a comment.

WILFREDO R.
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Excellent service!!!

Ken H.
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Make it free! Hahahaha

DAVID G.
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The owners were very helpful and made my rental experience easy. I would recommend them to everyone.

CRYSTAL H.
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Service was great hope to use again everytime I move.

Melissa Linette F.
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They were very knowledgeable and knew what they were doing very good service

wilfredo R.
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Customer did not leave a comment.

WILFREDO R.
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Customer did not leave a comment.

TERRY D.
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Fast and friendly service, will definitely go back if I need a uhaul truck again

David M.
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The couple that run this location are above and beyond friendlier than the people at the main U-haul on Blackstone. It was by far one of my best rental experiences. This will be my go to location from now on. Also, make sure you reserve your truck online. There was 3 other people that wanted the same size truck but since I had a online reservation...I won! :-)

Dennis D.
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Customer did not leave a comment.

JOYCE MARIE L.
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Customer did not leave a comment.

juventino R.
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Customer did not leave a comment.

DIMEE Z.
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I felt very unsafe picking up my uhual. I was inspecting the front portion of the uhual and started the engine. I heard a noise in the back of the uhual and a man walked out of the back of the uhual. I was unable to inspect the back portion of the uhual due to feeling unsafe in this environment until arrival in my destination when I then found a knife, saliva, and many cigarettes in the back of the uhaul. I am please requesting a refund for this inconvenience of having to clean the vehicle myself.

WAKEEIA MARIE F.
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I had a great experience, the staff was friendly and fast.

Zang C.
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Customer did not leave a comment.

jeffrey D.
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Customer did not leave a comment.

DOUGLAS B.
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Better parking.

Michele P.
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Customer did not leave a comment.

Jennifer D.
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Customer did not leave a comment.

Maria G.
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The young lady was very helpful and friendly and accommodating, made it enjoyable day for moving

randall R.
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Customer did not leave a comment.

Lea M.
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They are AWESOME!

ANGELA H.
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The truck was great on gas and a smooth ride. The staff at this location are very professional and courteous

PETER C.
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Excellent service and friendly people.

Dora D.
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Very helpful and pleasant to work with. Services were great!

ivan F.
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Customer did not leave a comment.

Joseph F.
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Dark dangerous and charges were absurd!!!

Daniel Paul L.
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Customer did not leave a comment.

HOLLY SUE B.
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Make sure they open when they say they’re suppose to open!!!!! I waited for a half hour and location was 30 minutes going the wrong way for my move.

BRIAN KEITH N.
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I had a great experience. I would recommend them.

Terence M.
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Customer did not leave a comment.

JEFFREY ALLEN G.
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Everything was good.

GARY I.
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This location is in s bad neighborhood. To many homeless people.

HOWARD NEIL M.
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Customer did not leave a comment.

Karen R.
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It was easy to find and the rates where reasonable

luther W.
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nothing

Cary P.
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Customer did not leave a comment.

Danilo M.
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Customer did not leave a comment.

Michael W.
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My entire experience was great. Rented brand new truck, check in and return was fast, easy, and no problems.

Julie F.
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Customer did not leave a comment.

ERIC ELI G.
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Customer did not leave a comment.

orlando V.
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Customer did not leave a comment.

CRYSTAL SUSE ANN H.
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Customer did not leave a comment.

Steve T C.
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Rented online and confirmed at a closer location to our home but then reconfirmed me a short time later at this location. I feel I should have gotten a mileage credit for the difference in location.

No reviews have been submitted for this location.

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