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Kaeleigh W.
Customer Reviews for Phones plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Improve signage and inform customers ahead of time that the location is actually a PHONE store. Despite that confusion, the sales person/clerk was very helpful and even managed to diminish my stress by cracking a joke. Thank you
Jenelle G.My first truck was not clean and needed serious repairs. A mechanic was dispatched to assist me. His name was if I remember correctly was Fred. He went above and beyond to assist me and to assure that I was put into a clean well operating Truck. His service and Professionalism made a difference in my decision of using uhaul for my next need of a truck.
mark S.Location was changed 24 hours before pickup. Didn't have the dolly or pads that I had reserved (was not charged for them but still annoying). Picking up a UHaul truck at a prepaid cell phone store is a bit odd.
Brandon W.Customer service was excellent. Very quick & easy process.
BEATRICE F.Bigger sign could not see uhaul office bad area for parking trailers
Glenn P.I was supposed to get my truck at 8, he failed to leave keys in lock box so I was unable to get until 11. I was told by UHaul I would get a 50.00 credit. I told him and he did not give it too me. I had hired movers for that day and had to cancel until following day. Movers at destination had to be called and rescheduled, they were on way when I was able to get them and I was charged $150.00 for their travel and had to reschedule for Monday which was 2 days later. This guy had no pads so I had to go to another UHaul location to get them. No way this guy should be allowed to rent trucks. His inefficient ways cost me at least $200.00
James A.Snow on the windshield.
mike F.No complaint. Fast courteous service, friendly and professional.
David H.I was scheduled to pick my truck up at 10, because the location wouldn't be open it said I'd be doing an online pickup. When I got there at 10 and tried to do my pickup the site said I would have to wait for the business to open at 11am. When I came back at 11am the business still wasn't open and they didn't show up until about 11:20am. By time we waited for another rental before us and we got checked out it was about 11:40am. Thank goodness my movers were running a little late. It was a stressful situation to say the least and the man didn't even apologize for being late.
Jason M.