Customer Reviews for Pick N Go #2
(U-Haul Neighborhood Dealer)

38 reviews

14730 New Georges Creek Rd   Midland, MD 21542

(301) 463-2628

Location Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat-Sun: 10 am - 7 pm

Services at this Location:

Contact Us

(301) 463-2628

14730 New Georges Creek Rd
Midland, MD 21542

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat-Sun: 10 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very professional

Edward H. 
Rating:
5.0

Customer did not leave a comment.

RANDALL P. 
Rating:
1.0

I wrote a complaint letter online that went to customer service I assume . They got their money immediately via my debit card and it's shown on my statement and they still put a hold on my card for 80.40 and overdrew my account and caused charges. I was NOT INFORMED PLUS THEY GOG PAID IMMEDIATELY!! I need reimbursement for the 30 dollar overdraft charge because of your company.

Marsha C. 
Rating:
2.0

The pickup location was so remote the Internet connection was so slow it took over 30 minutes to process my rental when it should've taken 5. They also did not provide the furniture dolly or furniture pads, and still have not refunded the charges for those.

Gregory O. 
Rating:
2.0

Requested materials and equipment were not provided. Staff was untrained in u-haul rentals.

Richard F. 
Rating:
3.0

Customer did not leave a comment.

Samuel R. 
Rating:
3.0

Customer did not leave a comment.

Robert W. 
Rating:
3.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Nothing Everything went great.

Michael F. 
Rating:
4.0

Customer did not leave a comment.

Tracey A. 
Rating:
5.0

Maybe have a better size selection. The one we had was ok but we would have liked to have a larger uhaul

JAMES M. 
Rating:
1.0

Was not given pads but was still charged for them. I picked up a day early and was told they couldn't change the drop off date so was charged extra. Was also told it would be ok cause if I dropped off early I would get refund for the extra days not used and I didn't.

TRAVIS M. 
Rating:
4.0

Overall very good experience would and probably will do it again

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Gerrit V. 
Rating:
5.0

Customer did not leave a comment.

Anthony F. 
Rating:
5.0

Closer dropoff location

Richard W. 
Rating:
1.0

The uhaul ran extremely poor the gas gauge didn't work the owner wasn't understanding or sympathetic to the fact moving caused me to start premature labor that had to be stopped because it's way to early and I'm high risk pregnancy as is and was really late getting the uhaul back tow campany sent by uhaul came n picked it up on 06/06/2021) so it was a week late although I was in the hospital the whole week but had a friend get ahold of uhaul on chat which should b on record and he called a few days later which should have been recorded and on file but I don't feel the store owner or uhaul was understanding to a serious situation on top of how poorly the uhaul ran and to top it off both my receipts are completely wrong on says it was returned 6/11/2021 when I have proof uhaul sent a PEER's tow company because I have the roadside uhaul text on 06/06/2021 and 2nd receipt says I rented the uhaul on 06/16/2021 and I rented it on 05/25/2021 very poor service completely dissatisfied will never use again if nothing is corrected

Miranda B. 
Rating:
5.0

Customer did not leave a comment.

Carole B. 
Rating:
5.0

Customer did not leave a comment.

AMY D. 
Rating:
5.0

Excellent customer service. Very friendly man.

KIRK Andrew F. 
Rating:
5.0

This place was amazing! I was in and out in 5 minutes!

William S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
5.0

Customer did not leave a comment.

Terran G. 
Rating:
2.0

I would recommend having the uhaul trailer turned the right direction before a customer arrives to hook up. Not only did I have to push the trailer 30'+ to hook up, I had to lift the trailer by myself to hook up and I threw my back out before I could even load anything on the trailer. The location needs someone to assist customer hook up the trailers because they are heavy and someone is going to get hurt.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Stuart S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Fast and easy. Best place to rent a Uhaul in the area, for sure. I arrived at the center and greeted by the clerk promptly. Truck was clean , full on gas and ready to go! Courtious, friendly and on my way in 5 min. when my time really mattered. Thank you pick n go / uhaul.

BERNARD H. 
Rating:
5.0

Very friendly staff very accommodating

marlena G. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

SEAN D. 
Rating:
5.0

Customer did not leave a comment.

joseph D. 
Rating:
3.0

Need to find another way to communicate with uhaul. Everything was done through the cell phone and they had little to no service. It would have been better to have uhaul do it all over the phone when I called them. All I would have had to do was show my I.D. Then hooked up and left.

curlie R. 
Rating:
3.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

drew D. 
Rating:
1.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Nice truck for job--very satisfied,

William N. 
Rating:
5.0

just keep doing a great job.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

teresa D. 
No reviews have been submitted for this location.

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