Customer Reviews for Pick N Go
(U-Haul Neighborhood Dealer)

288 reviews

3501 Center St NW   Calgary, AB T2E2X9

Hours

  • Mon–Sun
    9:30 am–8 pm

Services at this Location:

Contact Us

3501 Center St NW
Calgary, AB T2E2X9

Services at this Location:

Hours

  • Mon–Sun
    9:30 am–8 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Customer did not leave a comment.

Kelly S. 
Rating:
1.0

I will never rent in this location again, my reservation was at 6:30 and they moved it to me hours before at 9:30

Rodolfo H. 
Rating:
5.0

Customer did not leave a comment.

Marcela V. 
Rating:
5.0

Customer did not leave a comment.

Marcela V. 
Rating:
5.0

very helpful and accommodating

Jetley G. 
Rating:
5.0

Nice service

Petros G. 
Rating:
3.0

Customer did not leave a comment.

orrie H. 
Rating:
3.0

Your process of self check in is abysmal. Why am I doing this at the site? Most of this info could of been entered before when I set up the reservation. When I arrived the website was down. The employee at the counter didn't know what to do. Then he had me re enter information that I had already put in during my reservation. This took HALF AN HOUR! I had stuff to move. I am EXTREMELY DISAPPOINTED with your service.

Collin H. 
Rating:
3.0

The truck's engine sounded overworked and very tired. Not sure when the last tune-up/maintenance was done on the engine, but it sounded like it was a long time ago.

Becky N. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
1.0

I booked online. I went to the location and the man tried to tell me my credit card had no money on it (not true) when it would not process from his error. Then he said I had to bring it back by 7PM that night when I had it booked until 8:30 the next day. The owner called me at 7 and said I needed to bring it back. Again I had it booked until 8:30 the next day and paid for that. It was very unprofessional the whole situation. The truck was good though.

Bonnie T. 
Rating:
4.0

good service

ZELALEM U. 
Rating:
5.0

I arrived late, and the owner of the business was very helpful to get me the truck and on the way!

Anneleen M. 
Rating:
5.0

Customer did not leave a comment.

Rodney A. 
Rating:
5.0

Excellent service

bereket T. 
Rating:
4.0

Seamless rental. Truck was there waiting when I went to pick up, all the paperwork - both before and after was correct and I was charged correctly. Would not hesitate to use this location in the future.

Debra C. 
Rating:
4.0

Customer did not leave a comment.

jamal A. 
Rating:
5.0

Customer did not leave a comment.

daniel B. 
Rating:
5.0

Nice service

biniam G. 
Rating:
5.0

Customer did not leave a comment.

Ghebresease B. 
Rating:
1.0

Customer did not leave a comment.

Elias S. 
Rating:
5.0

Easy access

ablelom L. 
Rating:
4.0

Nice truck and any time available every where close to find brilliant company I like it thanks for everything 👍

GOITOM G. 
Rating:
5.0

Customer did not leave a comment.

samir N. 
Rating:
5.0

Easy process! We were able to check-in easy at the store and had done the online check-in to speed up the process. The owner of this location was great, efficient and no stress (when moving itself can be stressful). Thank you!

Andrea S. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
4.0

I had to do a prior cleaning before starting moving my stuff in, however it was nothing that couldn't be done. I recommend the place and the service. Thanks!

Nicson D. 
Rating:
4.0

Amazing what such a tiny spot can do.

Andrew B. 
Rating:
5.0

Pick N Go customer representatives is super good and friendly. Thanks

Virender S. 
Rating:
5.0

Perfect service

ablelom L. 
Rating:
2.0

Friendly attendant but the unit was dirty inside and out. The truck ran fine and did the job

Richard E. 
Rating:
5.0

Customer did not leave a comment.

Lionel D. 
Rating:
5.0

Customer did not leave a comment.

LIONEL D. 
Rating:
3.0

Customer did not leave a comment.

Jean L. 
Rating:
5.0

The location is fine, but uhaul online check in is such a pain in the ass.

Benjamin D. 
Rating:
5.0

Nice service

GAJIOK S. 
Rating:
5.0

Customer did not leave a comment.

Gerson N. 
Rating:
1.0

I rent an uhaul for two day two week ago and was told my deposits already refunded in my “account”. I check it everyday but no update. I even went back the store a week later to see what's wrong with my refund but no luck , they just want me to contact uhaul….

Jiang J. 
Rating:
5.0

Customer did not leave a comment.

Yonatan H. 
Rating:
5.0

Very good guy and accountable. Thanks BLESS

john M. 
Rating:
5.0

Helpful service,even i do not know why bad coment there at all!

ZELALEM U. 
Rating:
2.0

Over billed for blankets . Rented the truck below half tank and returned it with 30 $ in gas that i put in the fuel rank and the retailer still charged me an extra 17 $ for gas .

Pierre C. 
Rating:
5.0

The person who rent me the truck, he is nice and helpful thank you .

yemane A. 
Rating:
1.0

Customer did not leave a comment.

doo been I. 
Rating:
5.0

The guy who work there is verry helpful

habtom G. 
Rating:
5.0

Fantastic service

abdat H. 
Rating:
1.0

Better customer service. It seems to me he is doing a favor to uhal when dealing with customers. And he made no effort helping me during the reservation and renting process. Just lack of interest selling that service

Silvibelle R. 
Rating:
5.0

Customer did not leave a comment.

Randolph K. 
Rating:
5.0

The service was amazing, I was inna little bit of a pinch but my man Berekat help me through and I could ask for more, quality of the uhaul and service was like eating ice cream but never the brain freeze. Bless to him

basil S. 
Rating:
3.0

It was a painful experience. It took me 45 minutes to get through the “mobile check-in” and when I got there at 7:30, the only person who was working didn't know how the Uhaul system worked, so another person had to drive in and it took him half an hour to get there.

Gillian T. 
Rating:
3.0

Customer did not leave a comment.

bereket T. 
Rating:
5.0

Customer did not leave a comment.

michael O. 
Rating:
5.0

Customer did not leave a comment.

garth R. 
Rating:
4.0

No improvements are needed. Good as it can get.

Gerald M. 
Rating:
5.0

Customer did not leave a comment.

weldu W. 
Rating:
5.0

It nice service and very respect person

habtom W. 
Rating:
2.0

Was charged for insurance when I asked not to have it

Barrett M. 
Rating:
2.0

The truck was very dirty , the back had garbage still in it and the blankets were thrown everywhere and it was not swept out. The key was not in the box and I had to go ask for it (so much for contact-free pick up?)

Kelsey S. 
Rating:
5.0

Customer did not leave a comment.

TAC T. 
Rating:
5.0

Customer did not leave a comment.

HABEN O. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline B. 
Rating:
5.0

Customer did not leave a comment.

william N. 
Rating:
4.0

Reliable, friendly service!

Sara W. 
Rating:
3.0

PickNGo service was fine. Hard to understand employee with a harsh accent and face mask. Uhaul truck was filthy in cab. App to fill out before leaving needs a lot of work and there was a glitch sending pictures of damage.

Brian C. 
Rating:
5.0

Great and convenient place to rent Uhaul.

JIALU L. 
Rating:
5.0

Well maintained truck and friendly customer service

Tsehaye Z. 
Rating:
5.0

Well maintained truck and friendly customer service!

Tsehaye Z. 
Rating:
1.0

Guy charged me 50$ extra for no reason. Tried to give my van away even though i booked 3 weeks in advance. I did the same trip with twice as many km and paid 80$ at barlow trail for same truck. Got charged 130 from this guy at a gas station. cup holders had never been cleaned. The floor in the back had never been mopped. 0/100 go to blackfoot avoid at all costs.

Dawson A. 
Rating:
5.0

Customer did not leave a comment.

Mmakeng John O. 
Rating:
4.0

Customer did not leave a comment.

Nonie P. 
Rating:
1.0

Said I drove 85 miles when I only went from NW capitol hill to SW 28th ave. a total of MAYBE 20km and somehow it was 6 times that?

gregory H. 
Rating:
5.0

Customer did not leave a comment.

Neil D. 
Rating:
5.0

Customer did not leave a comment.

ashenafi W. 
Rating:
5.0

Nice service and helpful

ALEMSEGED Z. 
Rating:
3.0

The employee operating the front desk was great! She was professional, efficient, and kind. However, as we were moving there was a huge rain storm with lots of flash flooding, and we tried calling the store multiple times to voice our concerns regarding driving the truck (to return it on time), but never heard back or got an answer. As well, the answering machine was full.

Jacob C. 
Rating:
5.0

Customer did not leave a comment.

ermyas B. 
Rating:
5.0

Nice service

estifanos B. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Boubacar B. 
Rating:
3.0

I had to follow-up multiple times to get the order complete.

Zaki Z. 
Rating:
5.0

You are already doing very well. The employee ( Pluss) is a very good and helpful to your company because of his amazing attitude that let me stuck with U-Haul.

SAEID T. 
Rating:
5.0

Great Service !

Tyler D. 
Rating:
1.0

Over charged for gas

DUSTIN T. 
Rating:
5.0

Customer did not leave a comment.

Brandin H. 
Rating:
5.0

Nice service

biniam semere F. 
Rating:
3.0

One of the tires was quite low and should have been checked before renting it out

Melvin B. 
Rating:
1.0

Just don't, use another location or better yet, don't use U-Haul.

Andrew N. 
Rating:
1.0

Customer did not leave a comment.

Johvenz R. 
Rating:
5.0

Customer did not leave a comment.

tekesta F. 
Rating:
3.0

Customer did not leave a comment.

Deanna H. 
Rating:
3.0

It was ok. No issues. Thank you

Richard H. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

It was great. No reservations needed. Fast, efficient and cheap

beka A. 
Rating:
2.0

The blankets which we rented for an extra fee was absolutely filthy and smelled. The cab reeked of smoke. The process to book online and pick up online was ridiculous. However the guy at the store was peasant and nice you pick up and drop off for the keys and the dolly was in mint condition.

Kelsey E. 
Rating:
2.0

Make sure the truck is clean, it is full of cat hair and smells like cat pee. Rear right tire is low on pressure. The fuel tank was not full and yet U-Haul is trying to charge me for returning it with the level I picked it up with.

Justyna S. 
Rating:
1.0

-Booking online offered a diff drip off location. WAS NOT ALLOWED WITHOUT EXTRA FREE! Fail! -Only allowed for 8:00 or 8:30 pickup..but store NOTeven open till 9:00, person showed up after 9! -could NOT PICK UP vehicle without person present, so instructions to pickup were useless. -booked for 3 hrs, and told when leaving at 9:22, to have back by 11:30 ?? Despite 3hr booking. (Wtf) -back of truck had plastic left in vehicle. NOT CLEANED. I will not be using Uhaul again. This is a 100% honest review and experience. Very disappointed. (Did you count how many failures i dealt with?)

Andrew A. 
Rating:
5.0

unable to use the self pick up and drop off. the website doesn't work. it asked for current location, first of all, why?! it turned on allow location on my iphone browser, still didn't work. tried over 10 times and got very frustrated. Luckily, the person in the convenient store was able to help me to get the key. Returning the truck is the same thing, website and the app didn't work. One more thing is the odometer, it's a US truck and it's in Miles. the dashboard, is in Miles, can't change to KM. Not good when renting it in Canada. Lastly, I smelled smoke in the cabin, maybe the previous persons who were smokers or event smoked in the truck. No pleasure at all.

Raymond H. 
Rating:
4.0

Satisfied, no issues.

shirley B. 
Rating:
5.0

I have truly appreciate your service, keep it up

Amanuel D. 
Rating:
5.0

Customer did not leave a comment.

Bereket B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top