Was charged for insurance when I asked not to have itBarrett M.
Customer Reviews for Pick N Go
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was very dirty , the back had garbage still in it and the blankets were thrown everywhere and it was not swept out. The key was not in the box and I had to go ask for it (so much for contact-free pick up?)Kelsey S.
Customer did not leave a comment.TAC T.
Customer did not leave a comment.HABEN O.
Customer did not leave a comment.Jacqueline B.
Customer did not leave a comment.william N.
Reliable, friendly service!Sara W.
PickNGo service was fine. Hard to understand employee with a harsh accent and face mask. Uhaul truck was filthy in cab. App to fill out before leaving needs a lot of work and there was a glitch sending pictures of damage.Brian C.
Great and convenient place to rent Uhaul.JIALU L.
Well maintained truck and friendly customer serviceTsehaye Z.
Well maintained truck and friendly customer service!Tsehaye Z.
Guy charged me 50$ extra for no reason. Tried to give my van away even though i booked 3 weeks in advance. I did the same trip with twice as many km and paid 80$ at barlow trail for same truck. Got charged 130 from this guy at a gas station. cup holders had never been cleaned. The floor in the back had never been mopped. 0/100 go to blackfoot avoid at all costs.Dawson A.
Customer did not leave a comment.Mmakeng John O.
Customer did not leave a comment.Nonie P.
Said I drove 85 miles when I only went from NW capitol hill to SW 28th ave. a total of MAYBE 20km and somehow it was 6 times that?gregory H.
Customer did not leave a comment.Neil D.
Customer did not leave a comment.ashenafi W.
Nice service and helpfulALEMSEGED Z.
The employee operating the front desk was great! She was professional, efficient, and kind. However, as we were moving there was a huge rain storm with lots of flash flooding, and we tried calling the store multiple times to voice our concerns regarding driving the truck (to return it on time), but never heard back or got an answer. As well, the answering machine was full.Jacob C.
Customer did not leave a comment.ermyas B.
Nice serviceestifanos B.
Customer did not leave a comment.David K.
Customer did not leave a comment.Boubacar B.
I had to follow-up multiple times to get the order complete.Zaki Z.
You are already doing very well. The employee ( Pluss) is a very good and helpful to your company because of his amazing attitude that let me stuck with U-Haul.SAEID T.
Great Service !Tyler D.
Over charged for gasDUSTIN T.
Customer did not leave a comment.Brandin H.
Nice servicebiniam semere F.
One of the tires was quite low and should have been checked before renting it outMelvin B.
Just don't, use another location or better yet, don't use U-Haul.Andrew N.
Customer did not leave a comment.Johvenz R.
Customer did not leave a comment.tekesta F.
Customer did not leave a comment.Deanna H.
It was ok. No issues. Thank youRichard H.
Customer did not leave a comment.David S.
It was great. No reservations needed. Fast, efficient and cheapbeka A.
The blankets which we rented for an extra fee was absolutely filthy and smelled. The cab reeked of smoke. The process to book online and pick up online was ridiculous. However the guy at the store was peasant and nice you pick up and drop off for the keys and the dolly was in mint condition.Kelsey E.
Make sure the truck is clean, it is full of cat hair and smells like cat pee. Rear right tire is low on pressure. The fuel tank was not full and yet U-Haul is trying to charge me for returning it with the level I picked it up with.Justyna S.
-Booking online offered a diff drip off location. WAS NOT ALLOWED WITHOUT EXTRA FREE! Fail! -Only allowed for 8:00 or 8:30 pickup..but store NOTeven open till 9:00, person showed up after 9! -could NOT PICK UP vehicle without person present, so instructions to pickup were useless. -booked for 3 hrs, and told when leaving at 9:22, to have back by 11:30 ?? Despite 3hr booking. (Wtf) -back of truck had plastic left in vehicle. NOT CLEANED. I will not be using Uhaul again. This is a 100% honest review and experience. Very disappointed. (Did you count how many failures i dealt with?)Andrew A.
unable to use the self pick up and drop off. the website doesn't work. it asked for current location, first of all, why?! it turned on allow location on my iphone browser, still didn't work. tried over 10 times and got very frustrated. Luckily, the person in the convenient store was able to help me to get the key. Returning the truck is the same thing, website and the app didn't work. One more thing is the odometer, it's a US truck and it's in Miles. the dashboard, is in Miles, can't change to KM. Not good when renting it in Canada. Lastly, I smelled smoke in the cabin, maybe the previous persons who were smokers or event smoked in the truck. No pleasure at all.Raymond H.
Satisfied, no issues.shirley B.
I have truly appreciate your service, keep it upAmanuel D.
Customer did not leave a comment.Bereket B.
I got charged for a dolly I didn't have, and the shop opened over 20 minutes late which was 20 minutes past our pick up time.Elise Z.
Nice servicebereket T.
Very sketchy location, cars parked right behind the lot make it nearly impossible to pull out the u-haul. A bunch of extra charges were added, despite me only getting one dolly i was charged for THREE. The worker was very quick to get things done though, so i was in and out in less than 15 minutes. Wont be using this location in the future though.Sara L.
Nice serviceredae G.
I was unable to collect the truck through Truck Share 24/7, and the location was late to open which delayed my move.David G.
The person that set everything up added the additional $15 coverage without even asking me ( I did not have interest in taking this service) I have emailed about getting that money back and have heard nothingMarcus B.
Perfect as isHamed S.
excellent servicekibreab F.
Customer did not leave a comment.Cosmas D.
Good servicepatrick R.
The Boss and the employees were very helpful, kind and doing thier job in the professional way. I am so happy to deal with this store.ahmad B.
I only went to this location because it was closer to the place I was moving from only to find out it's not an actually uhaul location so we couldn't return the truck to another location. The truck had garbage inside in the dash which means it probably wasn't sanitized.Stephanie W.
No complains at all. Everything is done professionally and neat.goran S.
Inside of truck could be cleaned especially during COVID There was food and dirt pieces everywhere and In cup holders Safety on dolly in truck was not on This was risky with out breakables right nearbyRobert L.
Customer did not leave a comment.Bassem H.
The person who helped me out went absolutely above and beyond. Very friendly and helpful.mariana F.
The interior cab needs a good cleaning. There was garbage and a piece of clothing left behind by someone else.Glenda M.
Excellent service!Janet K.
The people at this location were friendly and very helpful!Brett V.
Excellent service, my fav place to rentAlexandra U.
Customer did not leave a comment.minh N.
Very friendly and helpful as I had to delay my pick upCHARMAINE M.
Great store for getting the truck from. Very good and friendly service.Andrew G.
Keep doing what you are doingAKINFOLAYAN A.
Customer did not leave a comment.Peter O.
Customer did not leave a comment.Rioj T.
Customer did not leave a comment.Edna W.
Mobile check in didn't work when I first arrived, but was luckily helped by the workers insideOlivia B.
The store owner was very nice and professional.James C Y.
Customer did not leave a comment.Jessie W.
Nice serviceTigire A.
Customer did not leave a comment.weldu W.
Dolly was not in the vehicleBrian B.
I did not receive the dollies ordered.Cody S.
I didn't expect this to be in a convince store So maybe more info about that when someone books. At first I wondered what I got myself into based on the exterior of the building but the guy was very friendly and everything went smoothly. I would definitely rent from here again.Allison B.
Customer did not leave a comment.Tsehaye Z.
Verry convienent and helpfulmichael R.
I booked for 9:30 but was called at 9 and informed I needed to be there by 9:10 or else staff was leaving. Staff was friendly on arrival though. Truck was clean, but had less than half a tank of gas. I filled the tank when I only used half a tank, not really fair. Lastly, I over estimated my km so I overpaid.Mathew J.
Customer did not leave a comment.Patrick R.
Customer did not leave a comment.Emcy B.
Customer did not leave a comment.GORDANA R.
Incredible and amazing customer service.Dawit G.
owner was very friendly and professional. Easy to deal with.Don D.
Totally impressed with service, vehicle, affordable rental and location of this U-Haul Pick n Go!Lynda G.
Forgot trolly I paid for it.Rita F.
Customer did not leave a comment.Ryan J.
Customer did not leave a comment.Michael C.
Very convenient location, and very friendly, efficient counter staff. Thank You Jim CampbellJames C.
I believe this individual needs computer work done. We had to enter the credit card multiple times for it to process properly and it appears his equipment is very old. Seemed to be a loading/communication error with the scanner and we had to enter manually. However he was very kind, patient and persistent and I appreciated him making it work in the end.Rosalind T.
Very helpful store ManagerJose M.
Fast online serviceghidey T.
The owner of the store was very friendly and efficient. It took no time at all to get the paperwork done and the keys to the truck. He was very helpful.Billie-Jo W.
Store owner was over 10 minutes late when picking upMathew P.
Truck was filthy in the back, I swept someone else's dirt and branches out. Clerk took my credit card in the back where I can't see, he tried swiping it on a sketchy reader and then manually entered it in. He seemed somewhat unwilling to help park the truck in a tight spot when I returned it. There were garbage bins and trees in the way of the driveway and I didn't want to scratch the sides of the truck parking.Alaska D.
Customer did not leave a comment.TESFAYESUS G.
Customer did not leave a comment.YUEL H.