Customer Reviews for Pick N Go

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pick N Go

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Cosmas D.
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Customer did not leave a comment.

patrick R.
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Good service

ahmad B.
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The Boss and the employees were very helpful, kind and doing thier job in the professional way. I am so happy to deal with this store.

Stephanie W.
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I only went to this location because it was closer to the place I was moving from only to find out it's not an actually uhaul location so we couldn't return the truck to another location. The truck had garbage inside in the dash which means it probably wasn't sanitized.

goran S.
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No complains at all. Everything is done professionally and neat.

Robert L.
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Inside of truck could be cleaned especially during COVID There was food and dirt pieces everywhere and In cup holders Safety on dolly in truck was not on This was risky with out breakables right nearby

Bassem H.
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Customer did not leave a comment.

mariana F.
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The person who helped me out went absolutely above and beyond. Very friendly and helpful.

Glenda M.
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The interior cab needs a good cleaning. There was garbage and a piece of clothing left behind by someone else.

Janet K.
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Excellent service!

Brett V.
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The people at this location were friendly and very helpful!

Alexandra U.
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Excellent service, my fav place to rent

minh N.
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Customer did not leave a comment.

CHARMAINE M.
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Very friendly and helpful as I had to delay my pick up

Andrew G.
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Great store for getting the truck from. Very good and friendly service.

AKINFOLAYAN A.
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Keep doing what you are doing

Peter O.
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Customer did not leave a comment.

Rioj T.
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Customer did not leave a comment.

Edna W.
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Customer did not leave a comment.

Olivia B.
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Mobile check in didn't work when I first arrived, but was luckily helped by the workers inside

James C Y.
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The store owner was very nice and professional.

Jessie W.
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Customer did not leave a comment.

Tigire A.
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Nice service

weldu W.
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Customer did not leave a comment.

Brian B.
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Dolly was not in the vehicle

Cody S.
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I did not receive the dollies ordered.

Allison B.
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I didn't expect this to be in a convince store So maybe more info about that when someone books. At first I wondered what I got myself into based on the exterior of the building but the guy was very friendly and everything went smoothly. I would definitely rent from here again.

Tsehaye Z.
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Customer did not leave a comment.

michael R.
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Verry convienent and helpful

Mathew J.
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I booked for 9:30 but was called at 9 and informed I needed to be there by 9:10 or else staff was leaving. Staff was friendly on arrival though. Truck was clean, but had less than half a tank of gas. I filled the tank when I only used half a tank, not really fair. Lastly, I over estimated my km so I overpaid.

Patrick R.
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Customer did not leave a comment.

Emcy B.
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Customer did not leave a comment.

GORDANA R.
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Customer did not leave a comment.

Dawit G.
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Incredible and amazing customer service.

Don D.
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owner was very friendly and professional. Easy to deal with.

Lynda G.
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Totally impressed with service, vehicle, affordable rental and location of this U-Haul Pick n Go!

Rita F.
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Forgot trolly I paid for it.

Ryan J.
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Customer did not leave a comment.

Michael C.
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Customer did not leave a comment.

James C.
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Very convenient location, and very friendly, efficient counter staff. Thank You Jim Campbell

Rosalind T.
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I believe this individual needs computer work done. We had to enter the credit card multiple times for it to process properly and it appears his equipment is very old. Seemed to be a loading/communication error with the scanner and we had to enter manually. However he was very kind, patient and persistent and I appreciated him making it work in the end.

Jose M.
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Very helpful store Manager

ghidey T.
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Fast online service

Billie-Jo W.
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The owner of the store was very friendly and efficient. It took no time at all to get the paperwork done and the keys to the truck. He was very helpful.

Mathew P.
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Store owner was over 10 minutes late when picking up

Alaska D.
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Truck was filthy in the back, I swept someone else's dirt and branches out. Clerk took my credit card in the back where I can't see, he tried swiping it on a sketchy reader and then manually entered it in. He seemed somewhat unwilling to help park the truck in a tight spot when I returned it. There were garbage bins and trees in the way of the driveway and I didn't want to scratch the sides of the truck parking.

TESFAYESUS G.
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Customer did not leave a comment.

YUEL H.
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Customer did not leave a comment.

GHIDE T.
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VERRY HELPFULL

Faye S.
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Customer did not leave a comment.

meron F.
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Kind service

liem T.
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Help so much

jeremy R.
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I'm not sure what happened, the amount I was quoted and the amount that I am expected to pay are totally different! And exorbitant!!! why the hell does it cost me 400$ for a half day rental that should have cost me 19.95?!

Christopher W.
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Customer did not leave a comment.

Sean M.
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The truck was in rough shape and the location was sketchy. Lots of damage all over the truck to the extent that i spent over half an hour walking around taking pictures just in case they tried to screw me over. On top of that ignition was in such poor shape it took me five minutes of jiggling the keys to get the truck to start in the first place.

ZEKARIAS A.
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Every thing was perfect . They have excellent customer Care.

BRADLEY G.
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Picked up truck at the location, drove about 15 km truck made some very unhealthy noise. Pulled over and walked around truck, thought I had a flat tire. Tires were all ok but front wheel on drivers side had a smell of smoke. Continued on my way carefully, did what I had to do with the truck. When I returned truck I told the fellow about the problem and told him it was unsafe to drive. He didn't understand at all. Went out and started the truck and stared at the console and of course there was no engine light or anything. He then called his manager and told him I was smelling gas and smoke, which we completely incorrect. I then talked to his manager and explained what I noticed and told him it was unsafe as is and needs to be taken in and repaired. I would expected these trucks should be taken in and gone over regularly with a checklist and made sure they operated properly and safely. Not very impressed!!

David G.
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They were great the only problem was that the wingnut to secure the dolly was stripped so i couldnt use it, but i filled the uhaul so full that i wouldn't even be able to put the dolly back in it in that position so it didnt affect me none.

Mustafa S.
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Fast service

adele D.
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Well the CSR was late by a hour which cost me more of the movers. His English was not that great hard to understand. Did not tell me about insurance charges . Which was not in my budget. As I understood that my car insurance covers a rental vehicle. Overall I was not happy and will never send anyone to that location again.

israel A.
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I picked up the truck because I thought it had a ramp, when I realized it didn't, I returned it back within an hour. I used 6 kilometers and I was still charged almost $40. That was absolute insensitivity!

Katrina M.
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Customer did not leave a comment.

Trae A.
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There needs to be better alignment in your online booking system. If a location isn't open until 9am a person should not be able to book a pick up for 8am. This is what happened to me. Not only was I not able to pick up at 8am, the person who runs the store was over 20 minutes late to do so, making my pick up a full 90 minutes over schedule.

YOHANNES A.
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Was very fast and a great deal. I would definitely recommend Pick N Go to my friends and family. 10/10.

Jonathan R.
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Wiper blades were garbage. Just smeared the windshield. Also there were items left in the box. Curtain rods and part of an IKEA frame. The agent was fantastic though

dominic B.
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Customer did not leave a comment.

AJAY B.
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Customer did not leave a comment.

luguen G.
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Close down this location

Michael H.
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Customer did not leave a comment.

william R.
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Customer did not leave a comment.

salvatore C.
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fast and polite

Carlos A.
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Customer did not leave a comment.

nnamdi A.
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It was seamless experience..

brenda U.
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Make it clear that charges are not by the month. They come up soon and sooner each month when charged every 4 weeks it pissed, me off eventually.

Douglas B.
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Customer did not leave a comment.

Laura K.
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Really helpful and accommodating during the pick-up process!

tekesta F.
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Fast service

Daniel F.
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Customer did not leave a comment.

Jinhwan K.
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Customer did not leave a comment.

Daniel S.
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Excellent customer service. Quick and easy check in. Very accommodating and friendly staff. Nice location for north and downtown moves. Would absolutely recommend to a friend.

shane V.
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Truck was extremely difficult to start, took us up to ten minutes to get it started sometimes as the keys would not turn at all 90% of the time, beyond normal safety measure locks. Location was filthy and poorly maintained, extremely sketchy and illegally selling certain materials. Truck was otherwise clean though.

eva I.
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The truck had a starting issue.

Alastair W.
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Truck had serious issue to start engine. Took about 5 min every time to start, including wiggling steering block while turning ignition. Engine light was on the entire time. Truck needs repairs.

Neil W.
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Customer did not leave a comment.

Manuel M.
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Customer did not leave a comment.

Alyssa L.
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The people here were really kind and accommodating.

Adam B.
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Customer did not leave a comment.

Jesse G.
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Booked a 7:30 pick up time on the website but the store isn't open till 9... okay. Get there at 9 and clerk doesn't get there till 9:15 so now I have movers waiting that I paid for for someone else. I end up having to pay for an extra hour for them. On top of that I can now ONLY keep the truck for 4 hours because someone booked it into my 6 hour window.

Dale K.
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Be aware that this location may not have enough furniture blankets to accommodate your needs. I requested 12 with my reservation, but they only had 5 available when I picked up.

Yvonne T.
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Customer did not leave a comment.

yonas G.
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Good service thanks

Mathew O.
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Service was prompt, friendly and supportive

abraham G.
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Good service

Angela D.
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They were 15mn late to open the store. Store opens at 9am my rental time started at 9am. Moving is stressful enough let alone wondering if someone is going to open on time so one can get started on time.

Kristen F.
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Starting off the rental was difficult as the mm/did/yyyy format for birthdates in the app doesn't not actually accept the format indicated. I needed to contact customer service and even the representative I talked with wasn't sure what format to use. It took trial and error to have this fixed. Then, the furniture pads we rented were not in the truck at pick up. We didn't notice until we got to our destination as I assumed they would be in the back of the truck as it indicated on my rental. Additionally, it took me calling into uhaul to have the charges for the truck. After returning I indicated that I was not satisfied with the rental (due to being charged for items not supplied) and was told I would be contacted in 2-3 days. Fast forward 2 weeks and me calling for uhaul to follow up. I wonder how long I could have gone without paying — there seems to be a break in the reservations, customer service, payment when using the app.

markos W.
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Good service at whole.

Nicholas F.
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Customer did not leave a comment.

murray E.
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Very understanding . The courteous an helpful representative was awesome I recommend this location to everyone. A pleasant experience

John R.
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Truck would not have passed commercial inspection The steering was poor

tara M.
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Make sure you have enough money to pay back customers deposits. We rented a truck paid 300 deposit. After dropping truck off, we went to get out deposit back. They wanted to give us half of it and asked if we would come back later for the rest as they didn't make any sales that day and didn't have the money to give us out refund. Then had nerve to argue with my husband about giving us our money back and saying we are not being honest or good customers. Because we didn't want to come back later for our money. This place is horrible wouldn't recommend it to anyone.

No reviews have been submitted for this location.

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