Customer Reviews for Picture Me Perfect
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

2.0

On Tuesday, September 15, I ordered a Van for mobile pick up on Sunday, September 20 at 8am at the Voss Road location. When I went to check in to pick it up at 7:30am, I was directed to call a phone number. The person on the line told me mobile pick up was not available at that location. The person I spoke to was very helpful, however, the inconvenience of having to pick up 15' truck because the van was not available at a location that was 20 minutes further away made me incredibly late for a schedule appointment. I said I did not agree with the charge and expected a uhaul representative to call and discuss the issue with me. Instead you waited 2 days and then charged me the full amount.

Rating:

1.0

Dumb because had to be returned to same spot. U haul did not tell me this when moving my booking to this location so had to drive far from the place I moved to just to return and find a ride back. Not to mention I now needed extra time to return, which I was charged for as well. Truck died on me once, and mirror was loose which I had to fix myself.

Rating:

1.0

There are no clear directions on how and where to drop truck off, office not correct suite. Very unorganized

Rating:

1.0

Lost over an hour of time trying to figure out the key return No one was there No safe lock box Had to leave the key in the back of the vehicle which seems like a MASSIVE liability for uhaul This experience will probably lead me to never using uhaul again unless I’m compensated for my time lost Absolutely unacceptable Picture me perfect suite 435 should not be allowed to operate the way that they do and im sure this is a common issue with them

Rating:

4.0

The address was misleading. The uhauls are tucked in the back this making it difficult to find

Rating:

1.0

The information provided to get the keys to the truck was not accurate. After walking around for approximately 10 minutes, a security guard told us the key was in the U-Haul. After looking the cab was unlocked with no key. The keys were actually in the cargo area of the truck. Not a secure place. Then upon returning the truck the instructions were not clear to where to leave the keys, so I had no choice but to leave them where I got them. Feeling uncomfortable just leaving them in the truck unsecured I called customer support to let them know, but the agent seemed to not know what or how it was supposed to work Finally she said she would make note. Please provide more clear cut information for this location.