Customer Reviews for Pike Road Self Storage
(U-Haul Neighborhood Dealer)

337 reviews

11233 US Hwy 80 E   Montgomery, AL 36117

(334) 396-4556

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8:30 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 9/5/2022: 8:30 am - 4:30 pm

Services at this Location:

Contact Us

(334) 396-4556

11233 US Hwy 80 E
Montgomery, AL 36117

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8:30 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 9/5/2022: 8:30 am - 4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Doug S. 
Rating:
3.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

Customer did not leave a comment.

Chong O. 
Rating:
1.0

It's not so much this location as this entire rental experience. It was a terrible experience because I needed a truck from Auburn at 7 AM but was forced to get it from Montgomery at 1 PM which made this a nightmare because of mt work schedule. Every single customer service representative was rude and completely unhelpful and I had an awful experience.

Stephanie B. 
Rating:
5.0

Convenient safe environment very nice people

Yolanda H. 
Rating:
3.0

Customer did not leave a comment.

Whitman K. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

DANETTA E. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Jerry A. 
Rating:
1.0

I am an active-duty military member and a resident of MN. MN law dictates that I may have an expired driver's license as long as I am active duty and reside outside of the state. I've rented from U-Haul many times and have never had an issue until this time. The front desk worker, Courtney Webb, refused to honor MN law and refused to give me the rental even after I presented her with a valid military ID and a print-out of MN law stating that I can have an expired license. She called her manager, Jeffrey Gauntt, who also refused to honor MN law and refused to rent the truck to me. Even worse, Mr. Gauntt refused to even talk to me and did not allow me to talk to him on the phone to explain the details. So I had to have my wife come pick up the U-Haul. After I hung up on the phone with my wife that she had to come help me, Ms. Webb threatened me and said that if my wife came into the store yelling and upset, then she would refuse to give the U-Haul truck to her. I have never been so poorly treated in my life. That an employee would threaten to cancel a U-Haul contract when my wife hadn't even showed up is outrageous. My wife showed up and both of us remained respectful the whole time. Ms. Webb and Mr. Gauntt should lose the ability to work for U-Haul in my opinion, especially in Montgomery, AL, because it is a large military community, and if this happened to me, then they're probably doing the same thing to other service members as well.

Emily T. 
Rating:
3.0

Miscommunication with the rental software wouldn't let the employee rent out the equipment and made the process longer than it should have took to complete.

Tommy K. 
Rating:
5.0

Customer did not leave a comment.

Jerry P. 
Rating:
5.0

Customer did not leave a comment.

Henry M. 
Rating:
5.0

Truck was shaking but was better after loaded

TrizaK S. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Daniel V. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
3.0

The service receipt and the information shared with the drop-off agent are inconsistent with each other. I indicated that I refilled the tank according to the chart as best as I could determine, then I am charged MORE! No way!!!! This is poor business practice, especially as I have wet boxes to deal with. Poor customer care, poor PR and poor management of vehicles. You should be embarrassed by this. If not, then proves the point that the customer's value is NOT valued.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Larry A. 
Rating:
5.0

The U haul web site is very aggrevating to use. I have no problem with the rental business. I would have liked to have had some help hooking up trailer just to be sure all was correct.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

J Lee A. 
Rating:
5.0

Nothing to improve they are fantastic !

Roberto R. 
Rating:
5.0

Customer service is excellent. Rental check-in is fast, they are in a safe location for pick up and drop off. I only rent from this location. Highly recommended.

Dolores O. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Derion W. 
Rating:
5.0

Left the key and truck. Very nice location that looked well cared for. Thank you.

Rose Sharon B. 
Rating:
3.0

We needed a dolly and reserved one but were informed upon arrival that none was available. Driving around to borrow one set us back an hour or so.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

james L. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Dolores O. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

The young lady that helped us was great, friendly and helpful.

Valicia T. 
Rating:
5.0

Courtney is fantastic! Highly recommend!!

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Andre H. 
Rating:
5.0

Not much to say. It was a drop off. Use the U-Haul App, follow instructions.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

Nancy O. 
Rating:
1.0

Horrible!!! I arrived to find the business closed and a note taped to the door. I also found 2 unsecured lock boxes with keys in them. After 2 hours on the phone and fantastic help fro the Southeast South storage Uhaul rep I was able to get one of the trucks I. The parking lot with the keys I found in the unsecured lock box. HELL NO I would not recommend this place. Not even to my worst enemy!

David L. 
Rating:
3.0

The ac was not working properly. The ride was extremely hot.

LAQUITA R. 
Rating:
5.0

Customer did not leave a comment.

JERROD V. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
1.0

The woman working the counter was unhelpful in helping me setup the ball/hitch/chain/signaling. That is, she refused to help me. Every other time I've used Uhaul the employer and I will go through the directions for the hitch connector, and it's very easy to not do it correctly since it's something I do maybe twice a year. U-Haul should have a more competent safety-oriented employee at this location. This seems dangerously incompetent.

PATRICK P. 
Rating:
2.0

This reservation was a disaster from the very beginning and now U haul has overcharged us $200

David A. 
Rating:
3.0

Customer did not leave a comment.

James J. 
Rating:
4.0

I was in and out in no time. The office staff was very friendly and engaging. Keep up the Good work!

Chris C. 
Rating:
5.0

Have trailers available at reserved locations. We originally requested a trailer for pickup on 07/30 in Auburn, AL. When we called to confirm pickup, we were told that we would need to pick up in Roanoke,AL instead which was way out of our way. We then requested to pick up earlier on 7/29 in Montgomery, AL which was much more convenient to us. UHaul should consider and value the customer's reserved pickup and drop off requests at time of reservation.

Guy O. 
Rating:
5.0

Customer did not leave a comment.

Julee H. 
Rating:
5.0

Very friendly and was able to answer my questions.

Rebecca J. 
Rating:
4.0

Hwy 80 in Montgomery got a very cute female working there

antonio C. 
Rating:
5.0

Excellent service, I will definitely be back!!!

Andre H. 
Rating:
5.0

Customer did not leave a comment.

Regis J. 
Rating:
5.0

Customer did not leave a comment.

CLINT W. 
Rating:
5.0

Have desk help know how to adjust mirrors.

Venita G. 
Rating:
3.0

The facility was closed on Sunday so no interaction with staff

ANGELLA C. 
Rating:
5.0

The location and service was great. However, the additional items I reserved were not available when I picked up my trailer rental.

Raymond M S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Second time using as our drop off location. always fast and easy to get in/out of the area.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Lorien S. 
Rating:
5.0

Customer did not leave a comment.

Pam K. 
Rating:
3.0

The trailer had a flat tire which I didn't discover until I had driven across town to pick up furniture. I called the place I rented the trailer from and she gave me your 1-800 number to call. I stayed on hole for 10-15 minutes until my phone died. I then went and paid to have the tire repaired ($25.00). It had a long screw in the tire as well as a leaking tire stem. Please advise me how I can get reimbursed for this expense which should not have been mine. My email address is walternorris@eddinsproperties.com. My cell number is 334-221-1537. Walter Norris

WALTER N. 
Rating:
5.0

I would like to be able to return uhaul at the nearest uhaul location instead of bringing it back to where I picked up at.

Brenda B. 
Rating:
5.0

The trailers are too heavy for one person to hook up by themselves.

donald H. 
Rating:
5.0

Customer did not leave a comment.

Matt M. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Stephen V. 
Rating:
5.0

Customer did not leave a comment.

Kelly H. 
Rating:
5.0

The U-Haul App is a frustrating waste of time. At pick-up and return, both, I had to call for assistance. Both times the first question, when I told them I could not upload pictures, was "are you using the App?" When I responded yes, they said try the U-Haul website. The App needs to work or be eliminated. Added 30 extra minutes on each end.

David F. 
Rating:
5.0

Customer did not leave a comment.

Victor G. 
Rating:
5.0

Customer did not leave a comment.

Lance N. 
Rating:
4.0

Read my above comment. Uhaul cost me a lot of money and significant heartache over my move. Very angry with this experience and totally disappointed in the company.

JAMES B. 
Rating:
1.0

Rented a truck from this location in early April. Drove truck approximately 41 miles. When received bill, we were charged for 171 miles. I went immediately to the office and was told it wasn't there fault the mileage is wrong and local office can't fix anything. Basically I was being accused of lying to her. I promptly called Uhaul service center and was told the local Regional Director would contact us. It has been nearly 14 days and no contact from anyone at Uhaul. I have proof that we only drove mileage I stated. Someone at location didn't properly check in truck prior to us using or they were using for themselves thus creating mileage discrepancy. The poor customer service and slow response to fixing this issue is beyond belief.

Leigh G. 
Rating:
5.0

There is nothing to improve. You had what I needed and the staff was very knowledgeable.

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

Hubert J. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Customer did not leave a comment.

Mary P. 
Rating:
4.0

Truck seemed to be worn out

Dewitt G. 
Rating:
5.0

Awesome experience!

MARVIN L. 
Rating:
5.0

Customer did not leave a comment.

Matt C. 
Rating:
5.0

The truck was filthy and had so much nicotine and cigarette smoke that my wife could not ride in it. Consider cleaning the trucks so people that are sensitive to smoke can ride in them.

Frank M. 
Rating:
5.0

Customer did not leave a comment.

Falyn S. 
Rating:
4.0

Very accommodating. Issue with reservation having two different drop off locations (one of which no longer serviced uhauls.). This facility straightened out the mess uhaul created. Thanks!!

Tiffany B. 
Rating:
3.0

Actually inspect the trailers for damage and check tires.

Benjamin D. 
Rating:
3.0

For one you can not ignore someone when they have an issue with their rental. I checked the box in the app when I returned my truck saying I didn't agree with the charges for a variety of reasons including ones that the character limit didn't allow me to fit. I have also now emailed the automated response email twice regarding this and have been charged the full amount for my rental regardless of my concerns. It's obvious u-haul doesn't give a shit about the customers because they're 3 penske locations away from being a monopoly in self rentals.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Jeff D. 
Rating:
4.0

Customer did not leave a comment.

Benjamin D. 
Rating:
5.0

Everything was great!

Shenita D. 
Rating:
5.0

Courtney was very helpful and accommodating.

Glenn A. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

After hours check in was a little intimidating but I struggled through it. Not sure what to do to make it easier

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Ryan K. 
Rating:
1.0

Equipment was filthy. I have video to show. The equipment I requested and paid for were not in the truck. The sign in process took nearly an hour to complete.

Leon W. 
Rating:
1.0

Office opened late thereby delaying my move. I also reserved 12 moving pads but did not receive any. I was also charged for a dolly and pads but didn't receive either.

Mason T. 
Rating:
5.0

Customer did not leave a comment.

Shan F. 
No reviews have been submitted for this location.

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