Great customer service. Close to my home and in a safe location for pick up and drop off.
Dolores O
Customer Reviews for Pike Road Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Again Courtney was awesome and I appreciated her assistance.
Jeremy GCourtney is always great to work with at the Pike Road location.
Jeremy GThe young lady and the front so sweet, kind, and has a gentle spirit. I will be using this location again. Aldreaka Hill
ALDREAKA HWonderful quick answer for a move. Store was polite, professional, and well kept. Will return!
James IGreat customer service and safe location. Lots of trailers to select from. This is my go to place for renting a trailer or truck.
Dolores OThe app for 24/7 share is slow. It took nearly 10 minutes to take and upload the required photos, then the page reset and the photos needed to be taken again. Quite frustrating.
Clyde WWas a great experience thanks
Robert TCourtney is absolutely fantastic at this location. They are very accommodating and always answer the phone during business hours. 100%
Ashley CThe young lady in the office was very helpful and knowledgeable. I will rent from here again.
Michael MThe only issue was during drop off, how I had to call to change the drop off location, in my opinion customers should be able to drop off at any U-Haul location, without calling to change the location. Thanks
DANIEL BEquipment was in absolutely terrible condition upon pick up. There was dog hair covering every surface in the cab, food crumbs and chips on the floor. There was dirt and sticky stains all over the parking brake lever, steering wheel, and radio/AC controls. There was also an old receipt left in plain sight inside the cab. The vehicle was left for me with only a half tank of gas upon pick up. The aft right outboard tire should have been at 110psi.. When I got home with the truck, I noticed it was low, and upon checking, the tire was at 38psi. UNACCEPTABLE!! There is no doubt that this vehicle was not even looked at between its last drop off and my pick up for basic maintenance and servicing. I have pictures of everything mentioned above and will be following up with a rep from U-Haul on this issue.
Alex AThe owner was amazing and helped facilitate everything.
Marcelo MQuick service
Kevin RTruck was late for pick-up. Trailer was @another location 45 minutes away. Lousy service!
William FCommunicate to customer if a supply order is out of stock.
LaSaundra CDid not go over contract and mileage restrictions
joseph bAs far as the truck rental, everything was fine. My issue was that I picked up the rental and parked my personal vehicle at the location. I re ieved several calls and threats of towing my personal vehicle away. My vehicle was parked to the side of the entrance way. I told the attended initially my truck does not go in reverse, so it was crucial I be parked there in order to get out. The parking lot is already limited so there is no room to turn my truck around in the first place
DAVID BI ordered a dolly, furniture pads and a hand truck. None were in the truck and I called the day before to verify and the U-Haul representative stated everything was in the back of the truck. I picked up the truck at 7am but the location didn’t open until 8:30 to ask the rep.
William GMake changes to the mobile pick up! It’s a hassle picking up and returning the truck
Ashana MEverything was fine.
HENRY KThis was the BEST experience I have had with U-Haul. Thank you!!
harvey cThe key to vehicle I rented was not available. It tool over an hour for staff to respond and provide the key to me. Also the truck was very loud (I.e. muffler was very loud). Could not hear the radio because so loud in the cab.
Steve EThis location is not well staffed. When I picked up my trailer the lone individual working was overwhelmed with customers. When I dropped my equipment off 48hrs later at the advertised open time (8:30am) the store was not open. Twenty minutes later no one had arrived so I had to leave. A terrible way to do business.
Christsopher ZBest Uhaul experience I have ever had. Friendly and helpful
Steven WIt’s not so much this location as this entire rental experience. It was a terrible experience because I needed a truck from Auburn at 7 AM but was forced to get it from Montgomery at 1 PM which made this a nightmare because of mt work schedule. Every single customer service representative was rude and completely unhelpful and I had an awful experience.
Stephanie BConvenient safe environment very nice people
Yolanda HI am an active-duty military member and a resident of MN. MN law dictates that I may have an expired driver’s license as long as I am active duty and reside outside of the state. I've rented from U-Haul many times and have never had an issue until this time. The front desk worker, Courtney Webb, refused to honor MN law and refused to give me the rental even after I presented her with a valid military ID and a print-out of MN law stating that I can have an expired license. She called her manager, Jeffrey Gauntt, who also refused to honor MN law and refused to rent the truck to me. Even worse, Mr. Gauntt refused to even talk to me and did not allow me to talk to him on the phone to explain the details. So I had to have my wife come pick up the U-Haul. After I hung up on the phone with my wife that she had to come help me, Ms. Webb threatened me and said that if my wife came into the store yelling and upset, then she would refuse to give the U-Haul truck to her. I have never been so poorly treated in my life. That an employee would threaten to cancel a U-Haul contract when my wife hadn't even showed up is outrageous. My wife showed up and both of us remained respectful the whole time. Ms. Webb and Mr. Gauntt should lose the ability to work for U-Haul in my opinion, especially in Montgomery, AL, because it is a large military community, and if this happened to me, then they're probably doing the same thing to other service members as well.
Emily TMiscommunication with the rental software wouldn’t let the employee rent out the equipment and made the process longer than it should have took to complete.
Tommy KTruck was shaking but was better after loaded
TrizaK SThe service receipt and the information shared with the drop-off agent are inconsistent with each other. I indicated that I refilled the tank according to the chart as best as I could determine, then I am charged MORE! No way!!!! This is poor business practice, especially as I have wet boxes to deal with. Poor customer care, poor PR and poor management of vehicles. You should be embarrassed by this. If not, then proves the point that the customer's value is NOT valued.
Edward MThe U haul web site is very aggrevating to use. I have no problem with the rental business. I would have liked to have had some help hooking up trailer just to be sure all was correct.
WILLIAM CNothing to improve they are fantastic !
Roberto RCustomer service is excellent. Rental check-in is fast, they are in a safe location for pick up and drop off. I only rent from this location. Highly recommended.
Dolores OLeft the key and truck. Very nice location that looked well cared for. Thank you.
Rose SWe needed a dolly and reserved one but were informed upon arrival that none was available. Driving around to borrow one set us back an hour or so.
Jason MThe young lady that helped us was great, friendly and helpful.
Valicia TCourtney is fantastic! Highly recommend!!
Jeff SNot much to say. It was a drop off. Use the U-Haul App, follow instructions.
Paul DHorrible!!! I arrived to find the business closed and a note taped to the door. I also found 2 unsecured lock boxes with keys in them. After 2 hours on the phone and fantastic help fro the Southeast South storage Uhaul rep I was able to get one of the trucks I. The parking lot with the keys I found in the unsecured lock box. HELL NO I would not recommend this place. Not even to my worst enemy!
David LThe ac was not working properly. The ride was extremely hot.
LAQUITA RThe woman working the counter was unhelpful in helping me setup the ball/hitch/chain/signaling. That is, she refused to help me. Every other time I've used Uhaul the employer and I will go through the directions for the hitch connector, and it's very easy to not do it correctly since it's something I do maybe twice a year. U-Haul should have a more competent safety-oriented employee at this location. This seems dangerously incompetent.
PATRICK PThis reservation was a disaster from the very beginning and now U haul has overcharged us $200
David aI was in and out in no time. The office staff was very friendly and engaging. Keep up the Good work!
Chris CHave trailers available at reserved locations. We originally requested a trailer for pickup on 07/30 in Auburn, AL. When we called to confirm pickup, we were told that we would need to pick up in Roanoke,AL instead which was way out of our way. We then requested to pick up earlier on 7/29 in Montgomery, AL which was much more convenient to us. UHaul should consider and value the customer's reserved pickup and drop off requests at time of reservation.
Guy OVery friendly and was able to answer my questions.
Rebecca JHwy 80 in Montgomery got a very cute female working there
antonio cExcellent service, I will definitely be back!!!
Andre H