Customer Reviews for Pikeville Mini Storage
(U-Haul Neighborhood Dealer)

231 reviews

278 S Mayo Trail   Pikeville, KY 41501

(606) 433-1530

Location Hours

  • Mon-Fri: 10 am - 5:30 pm
  • Sat: 9:30 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(606) 433-1530

278 S Mayo Trail
Pikeville, KY 41501

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5:30 pm
  • Sat: 9:30 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

nothing

Sandra J. 
Rating:
4.0

I had ask to pick up in Salyersville,which is the town I am moving from. Had to drive 2 hours out of the way to pick up truck. Very disappointed?!!!!!!!!'!!!!!!!!! Would not recommend uhaul ever

Pamela C. 
Rating:
1.0

I was charged for an extra day when I turned it in on the 2nd day as per contract

HOMER E. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE G. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE M. 
Rating:
5.0

Nothing every thing was good and they both was nice and helpful on everything

Josh S. 
Rating:
5.0

Customer did not leave a comment.

RYAN M. 
Rating:
5.0

Customer did not leave a comment.

LINDA R. 
Rating:
5.0

Customer did not leave a comment.

LINDSAY H. 
Rating:
5.0

Customer did not leave a comment.

RHONDA JANE K. 
Rating:
5.0

Customer did not leave a comment.

RHONDA JANE K. 
Rating:
5.0

Got my equipment checked, and I was out the door after a quick drop off.

Tanachat V. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
4.0

Customer did not leave a comment.

ERIC G. 
Rating:
5.0

The Pikeville Mini Storage location is the best. The customer service excellent!

Harry S. 
Rating:
5.0

Great customer service. Very helpful...even helped load dollie in car.

Brenda H. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND C. 
Rating:
4.0

Customer did not leave a comment.

Josh J. 
Rating:
5.0

Very helpful and disconnected the trailer for me.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

BRYAN EUGENE M. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Everything was fine.. Truck was ready on time and was clean.

JOHNWAYNE C. 
Rating:
5.0

The gentleman who helped us was very nice, efficient, and quick.

LORI S. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND F. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
5.0

The person that took care of me, his name is Ray, was very helpful and polite!

KENNETH T. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Great staff, friendly and helpful!

John M. 
Rating:
3.0

Air conditioning in vehicle did not work

CRAIG A. 
Rating:
3.0

Customer did not leave a comment.

DIANA M. 
Rating:
5.0

Owner called and enquired could I return early - I did as soon as the 2nd set of unloaders came and eventually got the hutch and top off truck. I had no problem returning early - I did same with the last two Budget trucks as well. Three days wasn't needed.

Jody G. 
Rating:
5.0

Customer did not leave a comment.

PARIS C. 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

Janet M. 
Rating:
5.0

We dropped it off a day early while they were closed

MELONIE J. 
Rating:
5.0

Customer did not leave a comment.

TYLER B. 
Rating:
5.0

Keep great people like this working and remove the ones like Johnson's hardware, so disrespectful and hateful I'll never do business with them again but pikeville mini storage was amazing! Grateful for them but will pay triple before I go to get a Uhaul from Johnson's.

PHILLIP L. 
Rating:
3.0

I did not keep my uhaul for 6 extra days?! I only kept it for the requested 3 days. It was turned in at 2pm , to Dubas ,Sat the 17th,2021.? I don't understand where they're getting I kept it that long, when it was literally parked in their car shop!?

KENDRA G. 
Rating:
5.0

Customer did not leave a comment.

MELISSA K. 
Rating:
5.0

Very cordial and organized manager.

Geary W. 
Rating:
5.0

Customer did not leave a comment.

Melena B. 
Rating:
5.0

Customer did not leave a comment.

Sherry B. 
Rating:
5.0

Customer did not leave a comment.

RICARDOJAMES T. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
3.0

The fact that it costs more to do a 1 way rental vs a round trip rental was ridiculous. To save money I had to tow the trailer back to where I originally rented it. My trip was 500 miles 1 way, so 500 miles empty back to the point of origin just to save money when it could be the same price for round trip and 1 way.

Wayne N. 
Rating:
5.0

I would suggest you Fix your app. It's not user friendly at all. The layout isn't efficient and the tracking isn't accurate. Going in to the Pikeville mini storage office to rent a UHaul in person is way easier and faster.

Tony M. 
Rating:
3.0

Well what can I say??? It took me over an hour to check out because there was some kind of computer crash. Then I find out I have to drive my car upon to the transport and hook it all up to the transporter and then I also have to hook up the transporter to a 26 foot u haul truck fully loaded. I feel like I should deserve a full refund or being misled. I am a 59 year old female. Not a happy camper.

Connie S. 
Rating:
5.0

Wonderful customer service! The gentleman that took care of us was super genuinely friendly and very helpful!! 😊

REBECCA ANN N. 
Rating:
4.0

Customer did not leave a comment.

Ryan N. 
Rating:
4.0

They changed my pickup location 2 or 3 times so that kinda confused me

Benjamin C. 
Rating:
5.0

nothing

Clyde G. 
Rating:
5.0

They were most helpful and having a good experience with moving from Pikeville to Somerset!

Sam C. 
Rating:
4.0

Customer did not leave a comment.

Landon T. 
Rating:
4.0

offer trailers

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

CALEB C. 
Rating:
5.0

Customer did not leave a comment.

Mendy C. 
Rating:
4.0

Customer did not leave a comment.

Larry K. 
Rating:
5.0

Customer did not leave a comment.

KRISTIE MARIE C. 
Rating:
5.0

Customer did not leave a comment.

JESSIE D. 
Rating:
5.0

Customer did not leave a comment.

Sharon W. 
Rating:
5.0

Customer did not leave a comment.

AMY H. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Ted M. 
Rating:
5.0

Customer did not leave a comment.

Terry J. 
Rating:
5.0

The clerk was very helpful and friendly. The equipment was clean and ready to go!

HULETHA S. 
Rating:
5.0

Great experience. Very friendly.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

Customer did not leave a comment.

Jack L. 
Rating:
3.0

Customer did not leave a comment.

LONNIE K. 
Rating:
5.0

The people at this place went beyond and above for me ... When I called to see if I could rent a storage unit and a truck to move things out of my house ... he wasn't sure if any was available when I told them it was a domestic violence situation ... they made it happen for me ... I will be forever grateful for the compassion they had for me and especially Ray (I think was his name ) I could tell he has a Godly heart .. they truly blessed me when I needed them most !! And who know's quite possibly saved my life !! Thank you all at the Pikeville Mini storage in Pikeville Kentucky ... God Bless you all ...... Terri Ferrari

TERRI C. 
Rating:
5.0

Pikeville Mini Storage was able to work with my needs. They provided excellent service. Detailed information was given to help me make a better informed decision about extra insurance, the price per mile, etc. I could not have asked for a better experience!

Marcia H. 
Rating:
5.0

Customer did not leave a comment.

BEULAH S. 
Rating:
5.0

Customer did not leave a comment.

AMBER H. 
Rating:
5.0

Customer did not leave a comment.

james S. 
Rating:
5.0

Anything .

Martin F. 
Rating:
4.0

The Uhaul computer network was down and not working, therefore I could pickup my Uhaul trailer that I had reserved online with a credit card. The employee says that sometime this happens and has been down all day. I think Uhaul needs a back up system (paper) and if you reserve online you should still be able to pick the equipment.

Kendall G. 
Rating:
5.0

Customer did not leave a comment.

Jeffery S. 
Rating:
5.0

Customer did not leave a comment.

laci R. 
Rating:
5.0

Service was EXCEPTIONAL and the UHAUL was clean and so new! Both employees with interacted with were phenomenal!

Byron A. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
4.0

Customer did not leave a comment.

Donald K. 
Rating:
5.0

Customer did not leave a comment.

Jared M. 
Rating:
3.0

The trailer had dirt in it before we got it, we had to sweep it out before loading. Also the tenant should be more clear on the rates and actual price of the rental fees

Harlee Y. 
Rating:
5.0

Customer did not leave a comment.

Janie H. 
Rating:
5.0

Customer did not leave a comment.

Shaundra A. 
Rating:
5.0

Customer did not leave a comment.

amy S. 
Rating:
5.0

Customer did not leave a comment.

jerry L. 
Rating:
5.0

Customer did not leave a comment.

Gerald L. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
4.0

The computer system was down and delayed my time to leave Pikeville for over two hours Didn't have a variety of trucks to rent (no 15 foot trucks had to use a 10 foot truck) The mileage for the rental was 253 miles Pikeville to Louisville and needs to be a little more due to the fact many renters live more than 20 miles from the location (Pikeville), which results in the renter using 40 miles to get the truck drive home and then back to the location (Pikeville) to begin the drive to Louisville.

david S. 
Rating:
3.0

Customer did not leave a comment.

helen R. 
Rating:
5.0

Customer did not leave a comment.

Cindy L. 
Rating:
5.0

Speedy service .

Roger M. 
Rating:
3.0

Customer did not leave a comment.

jordan J. 
Rating:
5.0

Customer did not leave a comment.

william H. 
Rating:
5.0

Customer did not leave a comment.

kramer L. 
Rating:
5.0

Customer did not leave a comment.

BILLIE R. 
No reviews have been submitted for this location.

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