teach the employees there how to hook trailers up properlyJustin W.
Customer Reviews for Pilot Mound Esso
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.PATRICIA JEAN M.
Customer did not leave a comment.Rosemary P.
The pick up took forever, likely because the paperwork was done on her phone. Even tho I had a reservation.Denby M.
Nothing - quick and easy return thank to cordial, helpful staffDan C.
Teach them how to process a customer properly, when I arrived the clerk told me that she would meet me out there so I went out to the trailer that was reserved for me and started to try and hook it up to my truck but the trailer had sunk into the ground,she then started to yell at me that I had to come in first to get the rental agreement first, which is why I went inside to start with, it went downhill from there and she tried charging me more than what I was quotedHAROLD B.
Lovely young lady knew her job and did it well - very personable and efficient drop off.Dan C.
I reserved a trailer a month in advance. I received a call on Wednesday, May 26th confirming a trailer pickup for Saturday, May 29th at the Dufferin Street location in Winnipeg. That location would be 10 minutes away from my location which was acceptable. After driving for 2.5 days and nearly 2400 km (1400 mi) straight, I received a call at 6:00 pm indicating the my trailer would not be available at 8:00 am the next morning and the nearest trailer would be over 2 hours away. Not acceptable. This is the second U-Haul trailer rental that has resulted in a horrible experience. In both cases I reserved a trailer at least a month in advance and in both cases, I was notified at the last minute that a trailer would not be available for pick up. I will not be using U-Haul ever again and will certainly not recommend U-Haul to anyone from this point on.BRAD R.
Customer did not leave a comment.Belita S.
Customer did not leave a comment.Marissa S.
Customer did not leave a comment.Marissa S.
Customer did not leave a comment.TYLER A.
Very helpful. No issues at all.carol O.
The staff at this location were wonderful and helpful. Unfortunately this was not our chosen location. We had to drive 45 minutes from our home to reach this location - adding significant travel to our already stressful and long move. After being told to go to that location - UHAUL called when we were 5 minutes away from pilot mound to tell us our truck was not available - and that we could drive another hour and 20 minutes to pick up a smaller truck.Astrid S.
Customer did not leave a comment.James F.
Customer did not leave a comment.Raymond D.
The customer service was great well mannered and patient.TROY K.
Customer did not leave a comment.BRIAN E.
have some one on staff at all times that knows about the rentalschristian L.
Customer did not leave a comment.JURGEN S.
Customer did not leave a comment.Lisa M.
Don't over book, inform customers of equipment availability issues in a timely manner.Brad M.
The only issue with this location was that it was not the location I requested and needed to drive to pick up my truck. The representative who helped me sort this out - Adam from Manitoba - was VERY helpful but it was an inconvenience to have to travel to get my truck, adding almost 4 hours to my driving day.Angela V.
The only thing was over chargeSylvio S.
I questioned why I needed to make a reservation because I had to do it all over again at pick up. Furthermore, the proprietor didn't have the paperwork necessary and couldn't be bothered to come down and bring the paperwork, even though I stopped in the evening prior, saying what time I would be there next morning to pick them up. I lost valuable time, while my helpers were waiting on me to do the whole rental agreement all over again over the phone.Eugene F.
Customer did not leave a comment.dennis F.
Customer did not leave a comment.Julia N.
Check to see if the trucks have a charged battery and gas in the tank when they've been sitting on the month for a month. Our truck had neither a charge or gas.Susan D.
I booked the truck in Virden, and was agreed the truck would be in Brandon. I drove 19 hours to pick up the truck only to find out the truck and trailer were in Pilot Mound. However, the gentlemen at the Esso were helpful and the lady I spoke to on the phone handling the booking traffic was amazing. I will use Uhaul again.SHAUN H.
Customer did not leave a comment.Stephanie L.
Customer did not leave a comment.jacqueline M.
Customer did not leave a comment.DAVID S.
can not think of anyrichard V.