Very good customer serviceFrank P.
Pine Tree Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.WILLIAM M.
Perhaps be a little quicker with the check out process and don't process my credit card twice for the same transaction. I spent over 50 minutes here.Walter B.
Would rent there again, very easy and nice to do it all online.Andrew K.
My appointment was 9:00AM, the store didn't open until 10:00AM? My return was 9::00AM the next day! But I told them I would only have it part of that day, and I returned it at 3:30PM same day! And the office was closed again? The hitch size on car trailers changed so my hitch I have used for years to tow U-Haul trailers and my own was useless and I had to run to a near by hardware store and buy a new one!!ðŸ˜³ so it took me 2 hours to get out of the U-Haul office and get and change out a new hitch take pictures of everything ðŸ˜³ and get on the road 2 hours late! But all this was NOT!! The office managers fault, poor internet and an outdated computer! Che did the best she could considering what she has to work withðŸ™ŒðŸ»Don't know about the office hours?ðŸ˜³DAVID M.
Customer did not leave a comment.SANDRA C.
Customer did not leave a comment.BRIAN O.
Customer did not leave a comment.todd M.
Customer did not leave a comment.todd M.
Customer did not leave a comment.Allan B.
Customer did not leave a comment.BRUCE F.
Customer did not leave a comment.jim F.
Truck dirty never inspected it until after. Had to repeat my info. SlowCharles B.
Customer did not leave a comment.Kim K.
Customer did not leave a comment.Curtis M.
Drop off was manned by a elderly person who was not able to assist. She did not appear to be very well versed in procedures but she did find out the answer and accept the dropoffGregory B.
Keep location the one promised when reservated. Make sure person gets right size truck. Make sure your employees on the phone don't tell customer 10 different things.Margaret W.
Nothing at alldiane R.
No one there when we dropped off the truck. Not a convenient location for us to get to.RICKY H.
My rental experience went smoothly without issue. I was pleased and will rent here again if necessity arises. Thanks.pam F.
Customer did not leave a comment.Jason M.
Customer did not leave a comment.jim R.
Customer did not leave a comment.Andrew L.
Customer did not leave a comment.Paul R.
Customer did not leave a comment.Devin W.
The lady at Pine Tree was wonderful & pleasant. Nicely maintained U-Haul dealer. Wiull go there again.mark D.
Lock box was not registered and cuased delay in picking up truckAndrew K.
Customer did not leave a comment.Ronald L.
Very happy with the service & professionalism of Darlina. Would definitely use again. No need for improvement. Thanks Darlina.louis L.
Nothing. Everything was well managed. The owner was very pleasant.william H.
Customer did not leave a comment.Pamela W.
Took 15 minutes after location was open to get helped, as the woman who ran it was next door in her apartment blow drying her hair. She had trouble with her computer connecting to the Uhaul website.Todd V.
Customer did not leave a comment.ELAINE M.
Lady was rude and pushy when trying to drop off trailer. Asked about me not sweeping trailer 3 times when it was already immaculate and I barely had it half full with nothing messy inside. Charged my extra money for not having exactly half a tank of gas when in fact it was approximately 1/8 of a tank less then half when I picked it up from the Chichester one.nathan L.
Computer program seems a bit long in the tooth. I rented three times within one week and it still took quite some time to get the paperwork done.mike H.
Dollina was very nice. Helped us pick furniture from the consignment area.Patricia C.
Customer did not leave a comment.john M.
This was over 45 minutes from where I had ordered the truck and put me over 2 hours behind schedule. Had I known this when I signed the contract in Wakefield, NH I probably would have made other arrangements. While I understand the logistics involved in moving equipment this is something U-Haul needs to figure out. For that reason I would NEVER recommend U-Haul again.MICHAEL D.
Pine tree storage worked well for my uhual needs. The person was very pleasant and helpful. The truck I needed was available as promised when I booked the reservation. Clean the truck like you are supposed to and you will not be charged a cleaning fee, they tell you that. For those that forget about cleaning and want to complain, well you caused your own problem.Sean M.
I have heard many bad things about this woman and the way she runs her uhaul. I am a long time customer of uhaul and have NEVER been charged for having a dirty truck. One of your corporate people JEFF GILCRIS followed up with me on my complaint and was incredibly rude, did not believe my story and my simple logic... i moved nothing but big pieces of furniture, how is it possible that theres trash and debris in the bed of the truck? Last i spoke with JEFF he said they had a witness, the next customer of the truck, who can claim whehter or not the back was dirty, he would not give me back my 25$ cleaning fee on the honor system and basically implied i was lying about the whole thing by needing to verify with "his witness" what the "true story" is. I have my entire phone call with him recorded. If i dont hear back from someone at UHAUL corporate who has the authority to tell these small town MORONS that what they're doing is racketeteering, dishonest and nasty.... i'm going to cause the biggest shit storm you've ever seen a customer cause.kevin G.
Customer did not leave a comment.BRAD C.
I rented a 10' truck, but upon arrival I was given a 15' box truck. I was told that the 20' truck had gone out and that my only option was to take the 15' truck. I specifically reserved a 10' truck because my daughter goes to school in Boston. Storrow Dr and Mass Ave have low bridges that do allow a truck with over 20' of clearance. Because I was forced to take the 25' truck I spent hours (and miles) driving around Boston trying to get out. I ran into bridge after bridge that I could not pass under. If I rented a 10' truck, it was because I needed a 10' truck!John B.
We moved ONLY a sectional, chair and ottoman and a table with 6 chairs. The truck was dropped off at 12:00 Noon and there was no one there! This morning we got an additional charge for $25.00 for cleaning because our son did not put the blankets back in the bag. Not good! This was our third U Haul rental during a FL and NH move and we were never charged a cleaning fee. The woman was NOT nice!GORDON D.
Customer did not leave a comment.joyce H.
Customer did not leave a comment.david V.
Contact customer if the keys are dropped off to make sure what time they came to not charge for an extra day.Christine M.
Customer did not leave a comment.Donald L.
All good. Perfect for what I needed and love supporting local.colin D.
Customer did not leave a comment.Jeremiah C.
The woman was super friendly and very customer service oriented. She is a pure example of what an EXCEPTIONAL customer service example should be. I have used Uhaul before within the last year and the last time wasn't as pleasant as this time. I am glad my cousin said to give your company one more shot. I will use this location even if I have to pay for extra mileage in doing so.Brenda B.
The lady i dealt with was incredibly nice, If i'm in need of a uhaul again I will use pine tree storage again in a heart beatMichael W.
Customer did not leave a comment.stephanie G.
They were closed when we arrived. Unclear as to where to park the truck. Luckily a lady who worked there was walking her dog and instructed us where to go.Jude C.
The brakes were very loud and alignment appeared to be off. Did not realize there was a rental fee and mileage feebrian C.
Please email a receipt with actual cost, my receipt had $0.0 On itJOHN C.
Customer did not leave a comment.Cynthia D.
She had never checked in a trailer and did not know what to do.Megan C.
If you go over the estimated milage and return the vehicle with more gas than left with. The customer should not have to pay the added expense as little as it was for the extra 7 miles over when truck was returned with 1/8 tank more of fuel than started. Stipulations should be made for situations as this. Puts a sour taste in the customers mouth nickel and diming them to death.Michael G.
Customer did not leave a comment.RICHARD B.